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9.3

SpotScore

Smartsupp - Live Chat Software

Smartsupp Reviews in July 2026: User Ratings, Pros & Cons

Improve customer satisfaction with real-time chat.

4.4

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Starts from $10 / User / Month when Billed Yearly, also offers free forever plan

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Smartsupp Reviews & Ratings

4.4

Very Good

Based on 80 ratings & 410 reviews

Are you using Smartsupp?

Rating Distribution

Excellent

(321)

Very Good

(69)

Good

(14)

Poor

(2)

Terrible

(4)

Spotsaas Editor’s POV

Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and emphasizing a sleek, intuitive user experience. The app's reliability and prompt message delivery further enhance real-time communication efficiency. Moreover, Smart App ...Read more

Smartsupp pros and cons

  • Easy to use and customize, saving time and improving customer interactions.

  • Clear interface with smooth navigation, supporting a positive user experience.

  • Reliable service with minimal downtime, maintaining prompt message delivery.

  • Commitment to user privacy and security, offering end-to-end encryption for secure conversations.

  • Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.

  • Limited customization options such as themes and notification sounds may restrict personalization for some users.

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Showing 261-270 out of 410

NF

Nasse F

04/25/23

5 out of 5

"Bonne application"

What do you like best about Smartsupp? Le lien avec un smartphonne, les reponses automatique What do you dislike about Smartsupp? Je n'ai pas de défault à signaler, a part le suivi vidéo qui bug What problems is Smartsupp solving and how is that benefiting you? Bon moyen pour répondre aux questions

AU

Anonymous User

04/24/23

5 out of 5

"sensational"

What do you like best about Smartsupp? I found myself really well, it's an innovative product that meets all my needs. I recommend it to anyone who has an e-commerce. it's really simple to use, really a great product. What do you dislike about Smartsupp? there is nothing I don't like, it has helped us so much with our work What problems is Smartsupp solving and how is that benefiting you? it is helping me in my e-commerce with chat

JP

Jan P

04/21/23

5 out of 5

"Very good. That really help our shop to grow up."

What do you like best about Smartsupp? The best of smartsupp is chating with our customers and take a video record of thei ahopping process. What do you dislike about Smartsupp? Nothing. Maybe a price can be a little lower. What problems is Smartsupp solving and how is that benefiting you? We can upgrade a shipping process in our eshop. Video recording of our customers is very usefull.

PT

Patrik T

04/19/23

4.5 out of 5

"Smartsupp"

What do you like best about Smartsupp? Sme našími zákazníkom k dispozícii takmer okamžite, a vieme im byť nápomocný v celom procese nákupu. My ako e shope sme jednoznačne spokojný s touto možnosťou komunikácie a myslím, že aj naši zákazníci. What do you dislike about Smartsupp? Chceli by sme vytknúť nové ceny, pretože sú šialené a v dnešnej náročnej dobe to začína byť neúnosné. Dúfame, že plánujete niečo z týmito cenami robiť. Okrem tejto dosť podstatnej veci nám smartsupp vyhovuje. What ...

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PT

Patrik T

04/19/23

4.5 out of 5

"Smartsupp"

What do you like best about Smartsupp? Sme našími zákazníkom k dispozícii takmer okamžite, a vieme im byť nápomocný v celom procese nákupu. My ako e shope sme jednoznačne spokojný s touto možnosťou komunikácie a myslím, že aj naši zákazníci. What do you dislike about Smartsupp? Chceli by sme vytknúť nové ceny, pretože sú šialené a v dnešnej náročnej dobe to začína byť neúnosné. Dúfame, že plánujete niečo z týmito cenami robiť. Okrem tejto dosť podstatnej veci nám smartsupp vyhovuje. What ...

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LG

Lukáš G

04/17/23

5 out of 5

"Spokojnosť"

What do you like best about Smartsupp? Sledovanie reálneho pohybu zákaznikov. Automatické oslovovanie. What do you dislike about Smartsupp? Nenašiel som nič čo by mi vadilo alebo sa mi nepáčilo. What problems is Smartsupp solving and how is that benefiting you? Pomoc zákazníkom vo výbere produktov v reálnom čase.

MO

Michael O

04/14/23

5 out of 5

"Smartsupp Review"

What do you like best about Smartsupp? Notification is very loud which is nice for someone like me who is nonstop busy and cannot just keep looking at the screen. Communication with customer through chat is good and quick and seeing what the customer is looking at helps us help them. What do you dislike about Smartsupp? I feel like if someone forgets to log out, it shows them online even during closed hours. Other than that it works as we thought it would. What problems is Smartsupp solving ...

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PL

Patricio L

04/12/23

4.5 out of 5

"Perfecto y muy util"

What do you like best about Smartsupp? Es dinámico poder configurar todos las herramientas rápido. Espero convertir más visitantes en ventas. Y que en algún momento incorporen al chat gpt para una mejor experiencia What do you dislike about Smartsupp? Por ahora nada en específico, que no se puede integrar WhatsApp y convertirlo en un crm completo es lo único q falta, pero después de esta muy buena la herramienta What problems is Smartsupp solving and how is that benefiting you? La ...

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PL

Patricio L

04/12/23

4.5 out of 5

"Perfecto y muy util"

What do you like best about Smartsupp? Es dinámico poder configurar todos las herramientas rápido. Espero convertir más visitantes en ventas. Y que en algún momento incorporen al chat gpt para una mejor experiencia What do you dislike about Smartsupp? Por ahora nada en específico, que no se puede integrar WhatsApp y convertirlo en un crm completo es lo único q falta, pero después de esta muy buena la herramienta What problems is Smartsupp solving and how is that benefiting you? La ...

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MZ

Marketing Z

04/11/23

4.5 out of 5

"Swift, stable, stylish."

What do you like best about Smartsupp? We like variety of options on how to set your chat, nicely organized browser app and posibility to use functional mobile app. Main competitors doesn't have so sleek UI as Smartsupp does What do you dislike about Smartsupp? Posibility to design own chat button would be nice. What problems is Smartsupp solving and how is that benefiting you? Smartsupp helps us with better customer outreach and online sales, which leads to higher conversion rate. Thanks ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].