NEWJoin 2M+ software buyers|Get Weekly Insights, Trends & Expert PicksSubscribe free →

Spotsaas logo

9.3

SpotScore

Smartsupp - Live Chat Software

Smartsupp Reviews in July 2026: User Ratings, Pros & Cons

Improve customer satisfaction with real-time chat.

4.4

Add to compare

Starts from $10 / User / Month when Billed Yearly, also offers free forever plan

Try for Free

Smartsupp Reviews & Ratings

4.4

Very Good

Based on 80 ratings & 410 reviews

Are you using Smartsupp?

Rating Distribution

Excellent

(321)

Very Good

(69)

Good

(14)

Poor

(2)

Terrible

(4)

Spotsaas Editor’s POV

Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and emphasizing a sleek, intuitive user experience. The app's reliability and prompt message delivery further enhance real-time communication efficiency. Moreover, Smart App ...Read more

Smartsupp pros and cons

  • Easy to use and customize, saving time and improving customer interactions.

  • Clear interface with smooth navigation, supporting a positive user experience.

  • Reliable service with minimal downtime, maintaining prompt message delivery.

  • Commitment to user privacy and security, offering end-to-end encryption for secure conversations.

  • Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.

  • Limited customization options such as themes and notification sounds may restrict personalization for some users.

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 231-240 out of 410

MK

Michał K

07/17/23

5 out of 5

"Quick and intuitive setup. Simplified contact with the customer."

What do you like best about Smartsupp? The number of telephone calls has decreased. Managed to make some sales thanks to the chatbot What do you dislike about Smartsupp? It is not always possible to use the full potential of a chatbot, depending on the business. What problems is Smartsupp solving and how is that benefiting you? The number of telephone calls has decreased. We quickly clarify customer questions. No need to call back

AU

Anonymous User

07/17/23

5 out of 5

"Smartsupp Rewiev"

What do you like best about Smartsupp? Smartsupp ist einfach klasse. Es ist leicht zu bedienen, einfach zu installieren und man kann den Kunden auf seiner Webseite einen absoluten mehrwert bieten. What do you dislike about Smartsupp? Nichts. Es ist perfekt so wie es ist! Bis auch villeicht einen Darkmode im Dashboard :) What problems is Smartsupp solving and how is that benefiting you? Wenn unsere neue Website live geht, können wir so dem Kunden auch via Online Chat helfen oder informieren. ...

Read more

MK

Michał K

07/17/23

5 out of 5

"Quick and intuitive setup. Simplified contact with the customer."

What do you like best about Smartsupp? The number of telephone calls has decreased. Managed to make some sales thanks to the chatbot What do you dislike about Smartsupp? It is not always possible to use the full potential of a chatbot, depending on the business. What problems is Smartsupp solving and how is that benefiting you? The number of telephone calls has decreased. We quickly clarify customer questions. No need to call back

AU

Anonymous User

07/17/23

5 out of 5

"Smartsupp Rewiev"

What do you like best about Smartsupp? Smartsupp ist einfach klasse. Es ist leicht zu bedienen, einfach zu installieren und man kann den Kunden auf seiner Webseite einen absoluten mehrwert bieten. What do you dislike about Smartsupp? Nichts. Es ist perfekt so wie es ist! Bis auch villeicht einen Darkmode im Dashboard :) What problems is Smartsupp solving and how is that benefiting you? Wenn unsere neue Website live geht, können wir so dem Kunden auch via Online Chat helfen oder informieren. ...

Read more

O

Ondřej

07/11/23

5 out of 5

"Jsem moc spokojený. Splňuje očekávání"

What do you like best about Smartsupp? Nejvíce se mi líbí když člověk výši že někdo navštívil web What do you dislike about Smartsupp? Není nic co by se mi nelíbilo. Možná cena za měsíční platbu je vysoká What problems is Smartsupp solving and how is that benefiting you? Chat se zakazniky

AU

Anonymous User

07/11/23

5 out of 5

"Very usefull app for my store"

What do you like best about Smartsupp? I can see what my client do in real time, chat bot, automatic messege, record screen What do you dislike about Smartsupp? I dont have dislike things in this app :) What problems is Smartsupp solving and how is that benefiting you? Automatic contact with client's

O

Ondřej

07/11/23

5 out of 5

"Jsem moc spokojený. Splňuje očekávání"

What do you like best about Smartsupp? Nejvíce se mi líbí když člověk výši že někdo navštívil web What do you dislike about Smartsupp? Není nic co by se mi nelíbilo. Možná cena za měsíční platbu je vysoká What problems is Smartsupp solving and how is that benefiting you? Chat se zakazniky

AU

Anonymous User

07/11/23

5 out of 5

"Very usefull app for my store"

What do you like best about Smartsupp? I can see what my client do in real time, chat bot, automatic messege, record screen What do you dislike about Smartsupp? I dont have dislike things in this app :) What problems is Smartsupp solving and how is that benefiting you? Automatic contact with client's

MH

Martin H

06/13/23

4.5 out of 5

"Jednoduché nastavení, možnost spravovat přes aplikaci"

What do you like best about Smartsupp? Jednoduché, intuitivní, přehled o návštěvnosti on-line, správa přes aplikaci What do you dislike about Smartsupp? Zatím jsem neobjevil všechny funkčnosti. Nemám hodnoceni What problems is Smartsupp solving and how is that benefiting you? Komunikace se zakaznikem. Zatím malá odezva od zakazniku

MH

Martin H

06/13/23

4.5 out of 5

"Jednoduché nastavení, možnost spravovat přes aplikaci"

What do you like best about Smartsupp? Jednoduché, intuitivní, přehled o návštěvnosti on-line, správa přes aplikaci What do you dislike about Smartsupp? Zatím jsem neobjevil všechny funkčnosti. Nemám hodnoceni What problems is Smartsupp solving and how is that benefiting you? Komunikace se zakaznikem. Zatím malá odezva od zakazniku

Free vendor scorecard

Evaluate Smartsupp objectively with the live chat software scorecard

A weighted live chat software vendor scorecard to score Smartsupp against your real requirements — not the marketing.

  • Weighted criteria you can edit
  • Score multiple vendors side-by-side
  • Shareable with your buying committee

No file downloads on screen — we email it to you. One-click unsubscribe anytime.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].