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9.3

SpotScore

Smartsupp - Live Chat Software

Smartsupp Reviews in July 2026: User Ratings, Pros & Cons

Improve customer satisfaction with real-time chat.

4.4

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Starts from $10 / User / Month when Billed Yearly, also offers free forever plan

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Smartsupp Reviews & Ratings

4.4

Very Good

Based on 80 ratings & 410 reviews

Are you using Smartsupp?

Rating Distribution

Excellent

(321)

Very Good

(69)

Good

(14)

Poor

(2)

Terrible

(4)

Spotsaas Editor’s POV

Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and emphasizing a sleek, intuitive user experience. The app's reliability and prompt message delivery further enhance real-time communication efficiency. Moreover, Smart App ...Read more

Smartsupp pros and cons

  • Easy to use and customize, saving time and improving customer interactions.

  • Clear interface with smooth navigation, supporting a positive user experience.

  • Reliable service with minimal downtime, maintaining prompt message delivery.

  • Commitment to user privacy and security, offering end-to-end encryption for secure conversations.

  • Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.

  • Limited customization options such as themes and notification sounds may restrict personalization for some users.

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Showing 191-200 out of 410

S

Slavka

09/11/23

5 out of 5

"kotol bojler ber ma"

What do you like best about Smartsupp? prehľadná, praktická, spĺňa potrebné požiadavky What do you dislike about Smartsupp? zatiaľ ju používam krátko a nenašla som negatíva What problems is Smartsupp solving and how is that benefiting you? Otázky zákazníkov k jednotlivým produktom a dodacím dobám

ZK

Zoltan K

09/10/23

5 out of 5

"Smartsupp"

What do you like best about Smartsupp? I really like that it's ready in seconds, I can connect to the chat instantly via my mobile and I can see what customers are looking at on the site. What do you dislike about Smartsupp? so far everything is fine, nothing missing.Maybe the price could be a little cheaper What problems is Smartsupp solving and how is that benefiting you? Communication with customers, automated responses, statistics

ZK

Zoltan K

09/10/23

5 out of 5

"Smartsupp"

What do you like best about Smartsupp? I really like that it's ready in seconds, I can connect to the chat instantly via my mobile and I can see what customers are looking at on the site. What do you dislike about Smartsupp? so far everything is fine, nothing missing.Maybe the price could be a little cheaper What problems is Smartsupp solving and how is that benefiting you? Communication with customers, automated responses, statistics

AU

Anonymous User

09/09/23

4.5 out of 5

"Super chatovací program, prehľadný, rýchly s užitočnými funkciami"

What do you like best about Smartsupp? Jednoduchá obsluha, prehľadná administrácia, veľa užitočných nastavení a funkcií. Nastavenie automatických správ, chat box. Oproti konkurencii je prehľadnejší, rýchlejší. What do you dislike about Smartsupp? Všetko je OK. Všetko funguje dobre. Pre našu potrebu ne je potrebné nič ďalšie realizovať. Podľa nás už lepšie nemôže byť, iba ak by bol bezplatný navždy. Zlepšenie môžno iba v grafických nastaveniach. What problems is Smartsupp solving and how is ...

Read more

AU

Anonymous User

09/08/23

5 out of 5

"Fajny czat"

What do you like best about Smartsupp? łatwoś obsługi. Czat daje dużo ciekawych funkcjonalności. What do you dislike about Smartsupp? Zasadniczo jeszcze nie znalazłem nic takiego...może raporty mogłyby być bardziej rozbudowane What problems is Smartsupp solving and how is that benefiting you? Kontakt z potencjalnymi klientami. Pomaga nam napewno też w zgłoszeniach typu helpdesk

AU

Anonymous User

09/08/23

5 out of 5

"Fajny czat"

What do you like best about Smartsupp? łatwoś obsługi. Czat daje dużo ciekawych funkcjonalności. What do you dislike about Smartsupp? Zasadniczo jeszcze nie znalazłem nic takiego...może raporty mogłyby być bardziej rozbudowane What problems is Smartsupp solving and how is that benefiting you? Kontakt z potencjalnymi klientami. Pomaga nam napewno też w zgłoszeniach typu helpdesk

EE

Enongene E

09/06/23

5 out of 5

"Very Happy"

What do you like best about Smartsupp? Everything, the software is easy to use and very helpful What do you dislike about Smartsupp? Nothing, all my setup is seamless and accurate What problems is Smartsupp solving and how is that benefiting you? Notifications, and gives me an in-depth knowledge about my customers and my business

IQ

Iván Q

09/06/23

4.5 out of 5

"Todo genial y super recomendado"

What do you like best about Smartsupp? Recomiendo Smartsupp, una app muy intuitiva y fácil usar para tu web. Además tiene una app en el móvil para poder hablar con tus clientes. 100% recomendada para las ventas de tu negocio. What do you dislike about Smartsupp? Si hay alguna cosa que no me guste de Smartsupp diría a lo mejor su precio, algo elevado para disponer de todas sus ventajas de la app, sobre todo para poder responder de manera automática a tus clientes, algo importante hoy en día, ...

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AU

Anonymous User

09/06/23

4.5 out of 5

"Great Chatbot"

What do you like best about Smartsupp? It's great value for money compared to a lot of the other chatbots out there. There are tonnes of features to choose from and you have the ability to customise it completely, which is really great for our business. Plus, we've had some great support from Jana, who has showed us exactly how the features work and checked in to ensure we're getting on OK. What do you dislike about Smartsupp? Could do with some more customisable options for contact ...

Read more

EE

Enongene E

09/06/23

5 out of 5

"Very Happy"

What do you like best about Smartsupp? Everything, the software is easy to use and very helpful What do you dislike about Smartsupp? Nothing, all my setup is seamless and accurate What problems is Smartsupp solving and how is that benefiting you? Notifications, and gives me an in-depth knowledge about my customers and my business

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].