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9.3

Spot Score

Smartsupp - Live Chat Software

Smartsupp Reviews in May 2025: User Ratings, Pros & Cons

Improve customer satisfaction with real-time chat.

4.4

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Starts from $10/User/Month when Billed Yearly, also offers free forever plan

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Smartsupp Reviews & Ratings

4.4

Very Good

Based on 80 ratings & 410 reviews

Rating Distribution

Excellent

(321)

Very Good

(69)

Good

(14)

Poor

(2)

Terible

(4)

Expert's Review

Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and emphasizing a sleek, intuitive user experience. The app's reliability and prompt message delivery further enhance real-time communication efficiency. Moreover, Smart App ...Read more

Smartsupp pros and cons

  • Easy to use and customize, saving time and enhancing customer interactions.

  • Intuitive interface with seamless navigation, contributing to a positive user experience.

  • Reliable service with minimal downtime, ensuring prompt message delivery.

  • Commitment to user privacy and security, offering end-to-end encryption for secure conversations.

  • Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.

  • Limited customization options such as themes and notification sounds may restrict personalization for some users.

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Showing 151-160 out of 410

VB

Vit B

10/10/23

4.5 out of 5

"it's a great piece of software and I love that you guys aren't as expensive as others"

What do you like best about Smartsupp? Easy of Use, Ease of Integration, Number of Features What do you dislike about Smartsupp? Nothing for now, I will continue to test and give feedback if necessary What problems is Smartsupp solving and how is that benefiting you? Communications with clients

MK

Martin K

10/04/23

5 out of 5

"Smartsupp Live Chat & AI Chatbots"

What do you like best about Smartsupp? Jednoduchost a přehlednost i pro zařátečníky. What do you dislike about Smartsupp? Zatim nic. Vše je funkční tak jak má bejt. What problems is Smartsupp solving and how is that benefiting you? Kontakt se zákazníky online.

PV

Pravin V

10/04/23

5 out of 5

"the best chatbot ever for a website"

What do you like best about Smartsupp? Before Smartsupp, connecting with website users was a challenge. With Smartsupp's real-time chat, we can now instantly assist visitors, resulting in higher customer satisfaction and improved conversion rates. Smartsupp has truly transformed our website's user connectivity, taking our customer interactions to new heights. This tool has made engaging with our online audience easier and more effective than ever before. What do you dislike about ...

Read more

MK

Martin K

10/04/23

5 out of 5

"Smartsupp Live Chat & AI Chatbots"

What do you like best about Smartsupp? Jednoduchost a přehlednost i pro zařátečníky. What do you dislike about Smartsupp? Zatim nic. Vše je funkční tak jak má bejt. What problems is Smartsupp solving and how is that benefiting you? Kontakt se zákazníky online.

PV

Pravin V

10/04/23

5 out of 5

"the best chatbot ever for a website"

What do you like best about Smartsupp? Before Smartsupp, connecting with website users was a challenge. With Smartsupp's real-time chat, we can now instantly assist visitors, resulting in higher customer satisfaction and improved conversion rates. Smartsupp has truly transformed our website's user connectivity, taking our customer interactions to new heights. This tool has made engaging with our online audience easier and more effective than ever before. What do you dislike about ...

Read more

IB

Iveta B

10/04/23

4.5 out of 5

"Very easy to use"

What do you like best about Smartsupp? Great insites and Ease of Implementation What do you dislike about Smartsupp? Cost is a little higher than I would have liked to pay. What problems is Smartsupp solving and how is that benefiting you? Insites and communication with customers.

AS

Anna S

10/04/23

4 out of 5

"Nice application"

What do you like best about Smartsupp? Very pleasant to use application, easy to use interface. What do you dislike about Smartsupp? Cents a bit high, and the free version is very truncated. What problems is Smartsupp solving and how is that benefiting you? Customers have constant, quick access to consultants.

AS

Anna S

10/04/23

4 out of 5

"Nice application"

What do you like best about Smartsupp? Very pleasant to use application, easy to use interface. What do you dislike about Smartsupp? Cents a bit high, and the free version is very truncated. What problems is Smartsupp solving and how is that benefiting you? Customers have constant, quick access to consultants.

JD

Jakub D

10/03/23

5 out of 5

"Smart & Easy"

What do you like best about Smartsupp? Very easy and smart service with Android app for my Android What do you dislike about Smartsupp? I dont now. For now everithing i awsome,) What problems is Smartsupp solving and how is that benefiting you? Fast reaction and interaction with our costumers

OS

Oscar S

10/03/23

5 out of 5

"example"

What do you like best about Smartsupp? its pretty easy to use, i use it to check how people move on my website, and to realize when we lose clients What do you dislike about Smartsupp? i think it could ahve a little more options in the chat box, to mae the structure as you´d like What problems is Smartsupp solving and how is that benefiting you? it helps me to answer faster and make people trust us more

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].