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9.3

Spot Score

Smartsupp - Live Chat Software

Smartsupp Reviews in May 2025: User Ratings, Pros & Cons

Improve customer satisfaction with real-time chat.

4.4

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Starts from $10/User/Month when Billed Yearly, also offers free forever plan

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Smartsupp Reviews & Ratings

4.4

Very Good

Based on 80 ratings & 410 reviews

Rating Distribution

Excellent

(321)

Very Good

(69)

Good

(14)

Poor

(2)

Terible

(4)

Expert's Review

Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and emphasizing a sleek, intuitive user experience. The app's reliability and prompt message delivery further enhance real-time communication efficiency. Moreover, Smart App ...Read more

Smartsupp pros and cons

  • Easy to use and customize, saving time and enhancing customer interactions.

  • Intuitive interface with seamless navigation, contributing to a positive user experience.

  • Reliable service with minimal downtime, ensuring prompt message delivery.

  • Commitment to user privacy and security, offering end-to-end encryption for secure conversations.

  • Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions.

  • Limited customization options such as themes and notification sounds may restrict personalization for some users.

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Showing 141-150 out of 410

AP

Adrián P

10/12/23

5 out of 5

"Super pomocník pre e-shopy, prídaná hodnota a rýchla komunikácia so zákazníkom."

What do you like best about Smartsupp? možnosť nastavenia automatických správ a privítal by som AI bota What do you dislike about Smartsupp? Pre malé e-shopy je cena pomerne vysoká. What problems is Smartsupp solving and how is that benefiting you? Rýchla odpoveď pre zákazníkov, čo zvyšuje úspech dokončenia objednávky.

AU

Anonymous User

10/12/23

5 out of 5

"Very helpful service."

What do you like best about Smartsupp? It is amazing that you can give me information about people visiting my website especially what country they are accessing it from. What do you dislike about Smartsupp? Nothing so far. It is very easy to use for me. What problems is Smartsupp solving and how is that benefiting you? Helps me to keep track of website visits.

TH

Tino H

10/12/23

5 out of 5

"Super great chat for our webshop"

What do you like best about Smartsupp? We were thrilled with the quick integration into our Shopware shop. The support itself from Smartsupp is also very good. What do you dislike about Smartsupp? We would love it if we could use our own logo in as a chatbubble. What problems is Smartsupp solving and how is that benefiting you? Our customer service is extremely relieved by the use of Startsupp.

GD

Gustavo D

10/12/23

5 out of 5

"Great for small businesses like ours, healed.com.br!"

What do you like best about Smartsupp? Very easy to implement, and even easier to use! What do you dislike about Smartsupp? The free version is for a limited period, which they do not openly mention in the registration process... What problems is Smartsupp solving and how is that benefiting you? It helps me further connect with my customers.

TH

Tino H

10/12/23

5 out of 5

"Super great chat for our webshop"

What do you like best about Smartsupp? We were thrilled with the quick integration into our Shopware shop. The support itself from Smartsupp is also very good. What do you dislike about Smartsupp? We would love it if we could use our own logo in as a chatbubble. What problems is Smartsupp solving and how is that benefiting you? Our customer service is extremely relieved by the use of Startsupp.

GD

Gustavo D

10/12/23

5 out of 5

"Great for small businesses like ours, healed.com.br!"

What do you like best about Smartsupp? Very easy to implement, and even easier to use! What do you dislike about Smartsupp? The free version is for a limited period, which they do not openly mention in the registration process... What problems is Smartsupp solving and how is that benefiting you? It helps me further connect with my customers.

PS

Paweł S

10/11/23

5 out of 5

"Polecam aplikację jest to mega wygodny dostęp w biurze jak i poza nim."

What do you like best about Smartsupp? Zaletą jest to że możemy korzystać z aplikacji na komputerze oraz w telefonie czyli kontakt z klientami 24h What do you dislike about Smartsupp? Jedyne co mi się nie podoba to, to że klient jak wyjdzie z rozmowy to w żaden sposób nie możemy już do niego dotrzeć. What problems is Smartsupp solving and how is that benefiting you? Odpowiadam klientom na pytania poprzez czas nie każdy chciałby dzwonić zostawiać mi swój numer telefonu i taki sposób mogę ...

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PS

Paweł S

10/11/23

5 out of 5

"Polecam aplikację jest to mega wygodny dostęp w biurze jak i poza nim."

What do you like best about Smartsupp? Zaletą jest to że możemy korzystać z aplikacji na komputerze oraz w telefonie czyli kontakt z klientami 24h What do you dislike about Smartsupp? Jedyne co mi się nie podoba to, to że klient jak wyjdzie z rozmowy to w żaden sposób nie możemy już do niego dotrzeć. What problems is Smartsupp solving and how is that benefiting you? Odpowiadam klientom na pytania poprzez czas nie każdy chciałby dzwonić zostawiać mi swój numer telefonu i taki sposób mogę ...

Read more

AU

Anonymous User

10/10/23

5 out of 5

"Great"

What do you like best about Smartsupp? It's fast and very easy to use which it's great What do you dislike about Smartsupp? The price it's very high, I hope they try to make it cheaper What problems is Smartsupp solving and how is that benefiting you? Talk with people

AU

Anonymous User

10/10/23

5 out of 5

"Great"

What do you like best about Smartsupp? It's fast and very easy to use which it's great What do you dislike about Smartsupp? The price it's very high, I hope they try to make it cheaper What problems is Smartsupp solving and how is that benefiting you? Talk with people

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].