7.9
Spot Score
Shopmonkey Reviews in June 2026: User Ratings, Pros & Cons
All-in-One Auto Repair Shop Management Software
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Starts from $179 / month when yearly
Shopmonkey Reviews & Ratings
Spotsaas Editor’s POV
Shopmonkey has transformed the way I manage my auto repair business. Before using it, I relied on multiple systems for estimates, invoicing, and customer communication, which often slowed down operations. With Shopmonkey, everything is centralized — from digital inspections to QuickBooks integration — making my shop far more efficient. I especially appreciate the ...Read more
Shopmonkey pros and cons
Shopmonkey provides an all-in-one platform that allows auto shops to manage estimates, work orders, payments, inventory, and customer communications from a single dashboard, reducing the need for multiple tools.
Designed for easy adoption, its clean and intuitive interface makes it accessible for both tech-savvy and non-technical staff, allowing technicians and shop managers to learn and use it quickly.
The software supports capturing photos and videos for vehicle inspections, helping shops build trust with customers by offering transparency and visual evidence of required repairs.
With digital invoices, QuickBooks integration, and contactless payment options, Shopmonkey enhances payment efficiency and provides customers with more convenient ways to pay.
While powerful for auto repair and related services, the platform is less adaptable for businesses outside the automotive repair sector.
Although user-friendly for basic tasks, mastering advanced reporting and workflow customization may require extra training for some staff.
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Showing 221-230 out of 317
KA
Kyle A
08/02/23
"Incredibly easy, with tons of integrations."
What do you like best about Shopmonkey? The streamlining of our CSM system through shop monkey. It takes all the busy work out of having to send reminders, and appointment notifications. They are affordable and have fantastic integration for quickbooks and carfax.
MS
M S
07/20/23
"Easy for techs and service advisors"
What do you like best about Shopmonkey? We got Shopmonkey at our dealership about six months ago and rolled it out pretty quick and easy. We don't use all the features, but we do use it for invoicing and internal maintenance of our fleet and it works really well. Techs have their own iPads, and update daily. it does have a lot of features that we don't use yet, so will probably be learning more about those features soon.
AW
Alan W
07/20/23
"great program easy to manage, I constantly get compliments on the ease of access for my customers!"
What do you like best about Shopmonkey? The links to the customers make for a very pleasant experience and a very seemless interaction from scheduling and previewing estimates to communication and mobile payments those tools are the most noticibly appreciated by my customers and happy customers makes good experiences and increases repeat business!
AW
Alan W
07/20/23
"great program easy to manage, I constantly get compliments on the ease of access for my customers!"
What do you like best about Shopmonkey? The links to the customers make for a very pleasant experience and a very seemless interaction from scheduling and previewing estimates to communication and mobile payments those tools are the most noticibly appreciated by my customers and happy customers makes good experiences and increases repeat business!
MS
M S
07/20/23
"Easy for techs and service advisors"
What do you like best about Shopmonkey? We got Shopmonkey at our dealership about six months ago and rolled it out pretty quick and easy. We don't use all the features, but we do use it for invoicing and internal maintenance of our fleet and it works really well. Techs have their own iPads, and update daily. it does have a lot of features that we don't use yet, so will probably be learning more about those features soon.
EH
Elizabeth H
07/20/23
"Great Software for Business Owners"
What do you like best about Shopmonkey? Shopmonkey really helps us keep our workflow of vehicles organized and we love that we can have multiple users view things in real time. One of our favorite features is the license plate entry option to pull up all the vehicle and owner info.
HL
Hunter L
07/17/23
"We have had a great experience using ShopMonkey!"
What do you like best about Shopmonkey? -messaging features -web based software
RH
Ronald h
04/19/23
"Invoicing pros"
What do you like best about Shopmonkey? Using shopmonkey to invoice and schedul my appointments is so valuable to my company. The inventory managementis easy to keep track of inventory. I haven't used ma y other companies besides reyn olds and reynolds. And i have shopmonkey up there with them!
LW
Lee W
04/05/23
"This is a great shop management system for your Repair shop."
What do you like best about Shopmonkey? I really love the over all look of the Softer ware, I like how easy it is to work through the software and how interactive my customers can be with it too.
PB
Paul B
10/25/22
"Functional, intuitive, easy."
What do you like best about Shopmonkey? Best features... VIN lookup, drag and drop, labor guide and parts pricing. What do you dislike about Shopmonkey?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].