Salesforce Service Cloud Reviews in July 2025: User Ratings, Pros & Cons

"Good in managing the clients and discounts and also new deals"

What do you like best about Salesforce Service Cloud? The ease of reporting in terms of total o/s deals, clients & discounts What do you dislike about Salesforce Service Cloud? There can be duplicate records of clients, system should give auto detection error What problems is Salesforce Service Cloud solving and how is that benefiting you? Managing all the client records and also their discount program, integration with operation tools

"Seamless and efficient!"

What do you like best about Salesforce Service Cloud? The integration of Scratchpad with SDE makes the process of forecasting so incredibly easy, seamless & efficient! It frees me up to get other things done. What do you dislike about Salesforce Service Cloud? There is nothing that I don't like! It's great! What problems is Salesforce Service Cloud solving and how is that benefiting you? It makes it EASY to forecast for my clients! It actually motivates me to get it done.

"Excellent platform with everything you need to get insights on your clients' feedback."

What do you like best about Salesforce Service Cloud? I like best the fact that the surveys are very complete, specific & thorough to get the most out of someone's feedback. The results are compiled and it gives you the ability to organize them in a visual & graphic way. What do you dislike about Salesforce Service Cloud? The downside of using Salesforce Feedback Management is the fact that it is quite expensive, especially if you want to use Customer Lifecycle Maps, which are only ...

"Service Cloud streamlines work"

What do you like best about Salesforce Service Cloud? Allows for the use of multiple tabs at a time. Highlights panel on cases makes for easy updates to Accounts and Contacts. What do you dislike about Salesforce Service Cloud? It took a little bit to get used to after transitioning from Service Cloud What problems is Salesforce Service Cloud solving and how is that benefiting you? Helps our business handle cases and customer issues

"Great on platform product"

What do you like best about Salesforce Service Cloud? If you are using salesforce CRM and need a service solution, you can't beat this What do you dislike about Salesforce Service Cloud? Price, and you can overcomplicate the implementation if you are not careful What problems is Salesforce Service Cloud solving and how is that benefiting you? Its a full service solution for service centers. It has every feature you need or you can scale down to basics.

"Self service community"

What do you like best about Salesforce Service Cloud? Let's customer help themselves. This is bad survey Really you want too much information fto complertr Bad experience I need to change my review Self service. What do you dislike about Salesforce Service Cloud? None that I am aware of. This survey is too long I don't like you survey Really too much I formation required I am going to give it up Try you survey and see how you feel Recommendations to others considering Salesforce Service ...

"I use service cloud the most in my org and it’s my fav"

What do you like best about Salesforce Service Cloud? Service cloud, salescloud and all the products by salesforce. What do you dislike about Salesforce Service Cloud? There is nothing that I can hate about salesforce. Actually there is a lot to learn What problems is Salesforce Service Cloud solving and how is that benefiting you? It's benefits me in keeping track of my cases

"Service cloud best optimize solution"

What do you like best about Salesforce Service Cloud? Easy to create and collaborate. Makes easy for customers What do you dislike about Salesforce Service Cloud? Haven't faced it yet interface with tableau What problems is Salesforce Service Cloud solving and how is that benefiting you? Case management made easy

"Salesforce"

What do you like best about Salesforce Service Cloud? Very flexible and powerful, it really helps with sales people What do you dislike about Salesforce Service Cloud? Sometimes kind of complicated and maybe for beginners not that user friendly Recommendations to others considering Salesforce Service Cloud: It is definitely worth a try! It helps gain insights so that you can make company decisions that can boost revenue What problems is Salesforce Service Cloud solving and how is that ...

"Review for Salesforce"

What do you like best about Salesforce Service Cloud? The sales force has been an amazing software when it comes to dealing with cust data. It has helped us to keep all accurate records of our customers. What do you dislike about Salesforce Service Cloud? At times it gets difficult to filter out customers' data with similar names. What problems is Salesforce Service Cloud solving and how is that benefiting you? It has helped us in getting accurate reports and also it helps us to get all the ...