Salesforce Service Cloud Reviews in July 2025: User Ratings, Pros & Cons

"The top choice for any customer service operation."

What do you like best about Salesforce Service Cloud? The sky is the limit. It's a platform as a service and not just a CRM, sales or support system - you can build anything on it. It's the industry standard and EVERYTHING integrates with it already. What do you dislike about Salesforce Service Cloud? Salesforce often makes things look easy at dreamforce or other marketing venues - so you'll often be fighting with your admins if you just want to "turn something on" or activate a feature ...

"Nice and easy"

What do you like best about Salesforce Service Cloud? It can create cool customer experience. What do you dislike about Salesforce Service Cloud? The users experience on interfaccia can be improved. What problems is Salesforce Service Cloud solving and how is that benefiting you? A lot, from customer self service perspective

"Best tool for sales automation on the move"

What do you like best about Salesforce Service Cloud? I like the easy to use and filters of Salesforce. It is easy to use and most importantly very simple to operate. My team and I find it. It's is dependable compared to the competitors. What do you dislike about Salesforce Service Cloud? The security policies are stringent and approvals may take time. But it is for our benefits. Overall there is not much to dislike. Customer support could be a little more interactive but that's not an ...

"Flexibility of Salesforce for the win"

What do you like best about Salesforce Service Cloud? The flexibility and transparency of Salesforce makes it a great tool for our industry! It's all about how you implement it! What do you dislike about Salesforce Service Cloud? Sometimes just too many ways to do something! What problems is Salesforce Service Cloud solving and how is that benefiting you? Transparency and compliance which we were sorely lacking prior to implementing SF

"Service Cloud is awesome!"

What do you like best about Salesforce Service Cloud? Fits most common case management and call center scenarios. What do you dislike about Salesforce Service Cloud? Product needs more interop with GSuite and MS Officd What problems is Salesforce Service Cloud solving and how is that benefiting you? Increasing number of cases handled by analyst, thus making public services more accessible

"Cornell University use of Service Cloud"

What do you like best about Salesforce Service Cloud? Case management, live chat, knowledge base What do you dislike about Salesforce Service Cloud? The agent cannot see how many people are waiting in the queue for live chat. (Only the user can) What problems is Salesforce Service Cloud solving and how is that benefiting you? Service Cloud helps college advising units track and manage issues with students.

"VP Sales - APAC"

What do you like best about Salesforce Service Cloud? Salesforce Services Cloud is a fast, reliable, secured and scalable cloud solution service. What do you dislike about Salesforce Service Cloud? I think the Salesforce Service Cloud cost is high. It's mainly offered to Mid-Size to Enterprise level Companies. What problems is Salesforce Service Cloud solving and how is that benefiting you? Our clients were able to migrate all their data to the cloud with the help of Salesforce Service ...

"Salesforce Service Cloud"

What do you like best about Salesforce Service Cloud? Case Management, Analytics, Automation, workflows What do you dislike about Salesforce Service Cloud? Updating data is actual pain. You'd need hours to do that. What problems is Salesforce Service Cloud solving and how is that benefiting you? Customer Data is stored in a single application, and you can access it from anywhere. Best thing!!

"Best product for managing the cases with the client"

What do you like best about Salesforce Service Cloud? Easiest way to handle the Cases with the clients, easy to use. In Cases there are lot of options are available where all the information we can collect on single platform and we can manage the knowledge article as well. Sometimes these article are help in to solve some cases. We can manage the reporting as well which is really great.All the info collected in single platform no need to go any other site to check the status. What do you ...

"Business Management"

What do you like best about Salesforce Service Cloud? Amazing to get all the data in a single platform for the clients. What do you dislike about Salesforce Service Cloud? Sometimes there is too much information on a single page. What problems is Salesforce Service Cloud solving and how is that benefiting you? Get your business and your client database organised.