Salesforce Service Cloud Reviews in July 2025: User Ratings, Pros & Cons

"Roshan’s review"

What do you like best about Salesforce Service Cloud? Great way to manage customer cases and transfer from team to team What do you dislike about Salesforce Service Cloud? Merging cases limit, the amount of spam that can arise What problems is Salesforce Service Cloud solving and how is that benefiting you? Case management which makes my job in support easier

"Great for Universities"

What do you like best about Salesforce Service Cloud? We use service cloud and it is instrumental in our student recruitment efforts What do you dislike about Salesforce Service Cloud? Some odd customisation choices in the setup Recommendations to others considering Salesforce Service Cloud: Utilise your account executive What problems is Salesforce Service Cloud solving and how is that benefiting you? 360 view of data

"Immensely valuable"

What do you like best about Salesforce Service Cloud? Helpful community full of knowledge and What do you dislike about Salesforce Service Cloud? A lot of conversations ongoing, can be hard to find what you are looking for sometimes What problems is Salesforce Service Cloud solving and how is that benefiting you? Helping me connect with people across the globe to solve my problems

"Bring customers together is effortless"

What do you like best about Salesforce Service Cloud? It is a very easy platform to create a source of truth that brings all your customers together. Fostering collaboration, sharing and self service all in one place. As a customer experience professional it is a foundation tool for my programs. What do you dislike about Salesforce Service Cloud? Pricing could be more conducive to modern community models. It puts businesses off sometimes. The ability to implement it has much improved ...

"Great information at one place"

Describe the project or task Salesforce Service Cloud helped with: I use salesforce for assisting our stakeholders with their offline queries. The contracts are found in it along with the progress of the status of the account or any case associated with it. What do you like best about Salesforce Service Cloud? The best thing is the availability of everything I need in one place instead of switching tabs. What do you dislike about Salesforce Service Cloud? Sometimes I feel overwhelmed with ...

"Most robust self-service community I have used"

What do you like best about Salesforce Service Cloud? Allowing my customers to create, update, and have visibility into their support cases and access knowledgebase articles save a lot of mutual frustration on back and forth. We still like to speak one-on-one but if we can get to third base on the conversation in the community it saves both sides a lot of time. What do you dislike about Salesforce Service Cloud? It does take a lot to configure if you want to go beyond the basics. Also the ...

"SF Customer Community can change how you do business"

What do you like best about Salesforce Service Cloud? it provides valuable data to our customers, and reduces the need for them to reach out directly. its quick, easy and painless. What do you dislike about Salesforce Service Cloud? setting it permissions was a pain in the butt, it didnt seem to work all the time, but i finally got it. What problems is Salesforce Service Cloud solving and how is that benefiting you? ease of access to customers data. streamlined way to create cases. reduce ...

"Excellent services"

What do you like best about Salesforce Service Cloud? Great reports, friendly templates, easy access. What do you dislike about Salesforce Service Cloud? Nothing. All functions are easy to use and to access. What problems is Salesforce Service Cloud solving and how is that benefiting you? All the data area in one secure source.

"Salesforce is Great!"

What do you like best about Salesforce Service Cloud? Salesforce is easy to use. My team raves about the functionality of the cloud. What do you dislike about Salesforce Service Cloud? There is nothing that I dislike about Salesforce. What problems is Salesforce Service Cloud solving and how is that benefiting you? I do not have any problems with Salesforce Service Cloud. I think they have put together a great product that I highly recommend to everyone.

"Great platform to scale your operations"

What do you like best about Salesforce Service Cloud? Case management from web, email and phone What do you dislike about Salesforce Service Cloud? Complex service contracts and entitlement assignments What problems is Salesforce Service Cloud solving and how is that benefiting you? Operations hanfling and reporting