Salesforce Service Cloud Reviews in July 2025: User Ratings, Pros & Cons

"Creating value through Service Cloud"

What do you like best about Salesforce Service Cloud? The ability to automate our business processes. The ability to take Complex swivel chair business processes into a standardized intake process. The complete Visibility into everything we do with dashboard and reports. What do you dislike about Salesforce Service Cloud? Been an amazing experience so far. We have been able to easily translate our business requirements into usable workflows and the results have been amazing. Can't wait for ...

"Great platform for efficient Customer Support"

What do you like best about Salesforce Service Cloud? Features around AI and Einstein and GPT helps best industry standards capabilities to deliver the most of the customer engagement and support. What do you dislike about Salesforce Service Cloud? Few limitations around around Einstein Case Features like Einstein Case Classification and Skills BAsed Routing Rules limit of 100. What problems is Salesforce Service Cloud solving and how is that benefiting you? Solving B2B Customer Support ...

"Fantastic for customer service"

What do you like best about Salesforce Service Cloud? It is a phenomenal tool to track and report on common customer issues in your organization What do you dislike about Salesforce Service Cloud? Data categories can be a bit tricky to change or add to. What problems is Salesforce Service Cloud solving and how is that benefiting you? Tracking and reporting on customer pain points is a huge benefit that allows us to understand and correct those areas in our business to provide the best ...

"Service cloud if one stop solution for all your customer service"

What do you like best about Salesforce Service Cloud? Service cloud is so good that a customer can automate complete service lifecycle for their clients. What do you dislike about Salesforce Service Cloud? Nothing is there to dislike about service cloud What problems is Salesforce Service Cloud solving and how is that benefiting you? It's being used as ticketing tool for our sales users:

"Service Cloud Capabilities"

What do you like best about Salesforce Service Cloud? It automates processes for our team and saves them substantial time What do you dislike about Salesforce Service Cloud? Wish it had more insights and dashboards built in that could help us understand the ove impact across regions and teams What problems is Salesforce Service Cloud solving and how is that benefiting you? Automating manual processes and saving our teams time. We love it!

"Service Cloud is a Must Have!"

What do you like best about Salesforce Service Cloud? Service cloud has given us a single source of truth for our client base, allowed us to make smart business decisions using reporting and analytics and allowed us to increase efficiencies. What do you dislike about Salesforce Service Cloud? I haven't really found anything that Service Cloud can't do to help support and improve our business. What problems is Salesforce Service Cloud solving and how is that benefiting you? Prior to using ...

"Service Cloud is great!"

What do you like best about Salesforce Service Cloud? It helps the service department better help their customers What do you dislike about Salesforce Service Cloud? Nothing. I think Service Cloud is great and fulfills my needs What problems is Salesforce Service Cloud solving and how is that benefiting you? How to help with customer returns

"Finding my feet"

What do you like best about Salesforce Service Cloud? You can create email to case this is helpful when linking customer interactions. What do you dislike about Salesforce Service Cloud? If you don't your way around this can be very daunting and depending on your tenure in role it can be tricky to articulate what your trying to find. What problems is Salesforce Service Cloud solving and how is that benefiting you? Enabling a single source of truth for customer all info is in the one place ...

"Service cloud review"

What do you like best about Salesforce Service Cloud? I love that service cloud gives visibility into the needs of our customers. What do you dislike about Salesforce Service Cloud? I would like more options for connecting email to case. I would like more fields to automatically set while setting email to case functionality. What problems is Salesforce Service Cloud solving and how is that benefiting you? I'm trying to give reporting visibility to executives.

"Dropping the solution for business"

What do you like best about Salesforce Service Cloud? Easy to implement me complex features. Omnichannel and ability to do complex load management logics. Ability to integrate third party solutions. What do you dislike about Salesforce Service Cloud? How to innovate in a manner that the system does not stay too complicated. What problems is Salesforce Service Cloud solving and how is that benefiting you? Managing retail customer service process.