Salesforce Service Cloud Reviews in July 2025: User Ratings, Pros & Cons

"Sr Salesforce Admin"

What do you like best about Salesforce Service Cloud? I'm able to efficiently organize cases. Disseminate work and give transparency to stakeholders. What do you dislike about Salesforce Service Cloud? I don't have any dislikes at the moment. What problems is Salesforce Service Cloud solving and how is that benefiting you? SLA SLA :-) this was an area where we struggled

"Amazing keynote with very impressive demos"

What do you like best about Salesforce Service Cloud? All information is provided at one place What do you dislike about Salesforce Service Cloud? Live chat audio notification is too short and is often missed and is not configurable What problems is Salesforce Service Cloud solving and how is that benefiting you? Customer case management

"Intermediate user of Salesforce"

What do you like best about Salesforce Service Cloud? Friendly interface, easy to use. Lots of options What do you dislike about Salesforce Service Cloud? Not aesthetically pleasing interface, could be more impressive What problems is Salesforce Service Cloud solving and how is that benefiting you? Productivity and accessibility to information

"Omnichannrl service support"

What do you like best about Salesforce Service Cloud? The focus on solving customer cases right away What do you dislike about Salesforce Service Cloud? Not so much, but our it infrastructure would make it easier to grow using service cloud if we could benefit more of new features across other systems as well What problems is Salesforce Service Cloud solving and how is that benefiting you? Gathering our partner knowledge in one place and letting us react proactively to their needs

"Automation really is possible, and scalable!"

What do you like best about Salesforce Service Cloud? Robust standard functionality built in and around the Case object, wrapped in the Service Console application is truly an out of the box solution that blows competitors like Microsoft away. What do you dislike about Salesforce Service Cloud? This is not an easy question to answer, there are some specific limitations for Case Feed compared to chatter, not all rich text functionality is available, standard email quick action can't be used ...

"The data world in an oyster"

What do you like best about Salesforce Service Cloud? Service cloud allows us to solve for business operation inefficiencies that make a real difference in profit. The base tooling available in CRM makes for a limitless platform for ingenuity. What do you dislike about Salesforce Service Cloud? The initial resistance to cost, adoption, training, and maintaince can be a hurdle that takes significant time and effort to address with management and decision makers. What problems is Salesforce ...

"Salesforce Service Cloud just works!"

What do you like best about Salesforce Service Cloud? When considering a case or incident management solution people are generally looking for something that can help track the work that comes in. With Salesforce Service Cloud it does this at its most basic function. What is great about Service Cloud is that is takes service to the next level by giving you great insights that can be used as inputs to greater customer service What do you dislike about Salesforce Service Cloud? If there is ...

"Excited with the Service Cloud"

What do you like best about Salesforce Service Cloud? Ability to customize our needs easily and provide right metrics to measure our part to success What do you dislike about Salesforce Service Cloud? The way knowledge articles section are rendered. Hope that improves with Service GPT What problems is Salesforce Service Cloud solving and how is that benefiting you? Ability to capture all key info necesary for the agents to act swiftly

"Amazing product"

What do you like best about Salesforce Service Cloud? The capacity of integrate different channels through Digital Engagement, so the customer could received the correct message through the correct channel at the right time. What do you dislike about Salesforce Service Cloud? To get new the best options to Need to buy many differently products, and some times that could be a challenge for a start up company that is struggling with cash flow What problems is Salesforce Service Cloud solving ...

"Great platform to provide customer service!"

What do you like best about Salesforce Service Cloud? Salesforce service cloud is easy to configure and setup according to our company's needs! What do you dislike about Salesforce Service Cloud? Sometimes there are some limitations on what can be visible in the community (to users). What problems is Salesforce Service Cloud solving and how is that benefiting you? It is helping with case resolution time and make sure we proritize the high priorty cases to attend out customer quicker!