Salesforce Service Cloud Reviews in July 2025: User Ratings, Pros & Cons

"Analyst for service cloud and sfmc"

What do you like best about Salesforce Service Cloud? Flow Objects Custom objects Roles and security model What do you dislike about Salesforce Service Cloud? Nothing at all All of the features are quite interesting to use What problems is Salesforce Service Cloud solving and how is that benefiting you? Contact center

"It Works"

What do you like best about Salesforce Service Cloud? It works. A lot of other CRM tools promise a lot but can't deliver. What do you dislike about Salesforce Service Cloud? The UI/UX is not consistent. The buttons, actions and other interactions are scattered all over the console. What problems is Salesforce Service Cloud solving and how is that benefiting you? Supporting customers with ease and with scale.

"Sales Cloud is a one stop shop"

What do you like best about Salesforce Service Cloud? Cases is a great object that allows you to see 360 degree view of a customer. What do you dislike about Salesforce Service Cloud? Setting up chatter groups, can be confusing if you are new to the plarform What problems is Salesforce Service Cloud solving and how is that benefiting you? The ability to have all issues in one place. Originally issues and queries lived in emails.

"Great product that has helped our organization"

What do you like best about Salesforce Service Cloud? Ease of use and robust features. It makes launching new areas of service very easy. The support structure is also great with access to tons of free resources and my TAM What do you dislike about Salesforce Service Cloud? Nothing so far. It has really helped my organization move forward from the outdated technology we used to use. Most of the issues we have run into have been on others partners support. What problems is Salesforce Service ...

"Solving the post sales and maintenance issue for business to deliver exceptional customer experience"

What do you like best about Salesforce Service Cloud? Customer interaction is very easy with very well built architecture. With very less customization and easy configuration many buniness use cases can be achieved. The case mangement and escalation system makes it easier for the business to track everything easily, What do you dislike about Salesforce Service Cloud? I dont have any dislikes yet on service cloud What problems is Salesforce Service Cloud solving and how is that benefiting ...

"Ease of customization"

What do you like best about Salesforce Service Cloud? Easy to tailor to the business situation. What do you dislike about Salesforce Service Cloud? The Location and address object have strange architecture with a circular loop. What problems is Salesforce Service Cloud solving and how is that benefiting you? Ensures that all emails are getting answered.

"Fantastic service product"

What do you like best about Salesforce Service Cloud? Ease of use for employees. Ease of customization for developers. What do you dislike about Salesforce Service Cloud? It is a pricey platform but like everything, you get what you pay for. What problems is Salesforce Service Cloud solving and how is that benefiting you? Efficient interaction management with our customers and driving relevant information to our agents.

"Service Cloud enables scalable, automated, omni-channel service"

What do you like best about Salesforce Service Cloud? Service Cloud is a scalable solution with many out of box automation tools to get started quickly. It is powerful and flexible to meet a variety of needs. What do you dislike about Salesforce Service Cloud? At times, it feels like Service Cloud should not be so disconnected from Sales and Marketing. What problems is Salesforce Service Cloud solving and how is that benefiting you? Salesforce makes it easier for us to support agents across ...

"Sevice cluoud expierience"

What do you like best about Salesforce Service Cloud? Increase and improve your customer expierience What do you dislike about Salesforce Service Cloud? You need to yave qualify people to use it What problems is Salesforce Service Cloud solving and how is that benefiting you? It' s helps to improve the expierience for aour customers reducong the time on the calls

"I love service cloud"

What do you like best about Salesforce Service Cloud? I love service cloud, is very completed cloud, yours capabilities omni channel, digital engagement, knowledge are amazing. The best contact center with service cloud What do you dislike about Salesforce Service Cloud? Are much type the license, is very complex understand capabilities the licensed for service cloud, I need more capabilities with Instagram, tik tok, Google and other rrss What problems is Salesforce Service Cloud solving ...