ResponseTap Reviews in June 2026: User Ratings, Pros & Cons

Delivering True Insight

What do you like best? Really easy to route and track phone numbers What do you dislike? interface not the most intuitive but made up for with the funcationality What problems are you solving with the product? What benefits have you realized? Managing multiple sales teams and phone routes

Easy and Beneficial solution to call tracking

What do you like best? The support team at Response Tap are fantastic, they are quick to help and respond whenever help is needed, by far the best support team we have come across What do you dislike? The dashboard isnt the easiest to use, especially when needing to download one time reports. What problems are you solving with the product? What benefits have you realized? We can effectively track calls from our websites, by channel (organic, paid, referral etc) and easily link ...

Great Call Tracking and management system

What do you like best? Ability to track all calls and use the static numbers to track other static sources to see the level of calls received and therefore measure ROI and impact What do you dislike? Some areas of the website are clunky and stats are not so easy to extract - dashboards could be improved What problems are you solving with the product? What benefits have you realized? Yes the after call IVR doesn't work properly

Easy to set up call tracking software with great, attentive customer service

What do you like best? It's fairly simple to set up and you can even apply the script via GTM if you're not that technically savvy. The customer service is also top notch and you never have to wait on hold for too long before someone picks up. Recently Response Tap were more than happy to come to our agency and run a training session too, which was especially useful for new starters. What do you dislike? The interface is a little clunky at times, with different formats for a couple ...

Review

What do you like best? ResponseTap makes my marketing more effective! What do you dislike? I don't hate anything about ResponseTap! Recommendations to others considering the product: I don't have any recommendations to others considering Response Tap at the moment What problems are you solving with the product? What benefits have you realized? I know exactly where my calls come from!

Excellent Service

What do you like best? It has changed the way we are able to analyse our Marketing in a huge way! What do you dislike? There is nothing to dislike, its very user friendly Recommendations to others considering the product: I would 100% recommend response tap, it has changed our business massively. What problems are you solving with the product? What benefits have you realized? We are able to track 100% the performance of each campaign which we were unable to do previously.

Easy to use

What do you like best? I like the ability to be able to create the tracking numbers attributed to different campaigns and it's easy enough to track how they're doing... What do you dislike? The client portal is a little clumsy in areas. Not particularly obvious where to find everything however there are so many great features. Recommendations to others considering the product: I would say other than 'prettying up' the client portal response tap is a brilliant bit of software and ...

Great Call Tracking System

What do you like best? I like the ability to create specific numbers for specific campaigns or print material so that we can track calls from each to measure ROI. Its also great to see the calls that come through, the sources and use the data to target and drive more inbound sales calls. Integration with Google is also very good to see the specific keywords etc used What do you dislike? Limit of 10 Static numbers but the main issue we have and why I didn't give 10 is that the call ...

Gives us the insights we need to make decisions

What do you like best? Response Tap, is simple and easy to use from installing onto the various sites that we use it on - to the reporting we can get from it. What do you dislike? Response Tap offers us everything our business needs, there are no flaws and any technical issues are quickly resolved by their support team. What problems are you solving with the product? What benefits have you realized? Initially Response Tap was used to gain an overview of call volumes achieved to ...

The best call tracking software out there!

What do you like best? Dynamic Placeholders is the key feature we use. Being able to report ROI on our adwords campaigns through trackable numbers is the winner for me. Customer service is also excellent, our account manager and the technical support team are always on hand and very helpful. What do you dislike? The insight hub (analytics) it's excellent but the old, legacy admin console is a little dated now in terms of UI/UX. The IVR functionality could also be better. What ...