ResponseTap Reviews in June 2026: User Ratings, Pros & Cons

Easy to use and great tracking

What do you like best? The interface is very user friendly so running report and setting up new numbers is extremely easy. If you ever do have a problem the support team are on had to help! What do you dislike? Not much to dislike as I haven't had any problems yet. What problems are you solving with the product? What benefits have you realized? Allows us to track large level of calls over several channels in one place.

Easy Solution for call tracking

What do you like best? Easy to use and support team are very helpful. What do you dislike? Would be good if you could access recordings after the 30 days window What problems are you solving with the product? What benefits have you realized? Assessing quality of leads

ResponseTap continues to perform

What do you like best? We've been using ResponseTap for several years now and its uses continue to grow. It helps us to audit our channels and our clients to audit their processes with listening options and post-call IVR. What do you dislike? The dashboard is still a bit tricky to navigate in places, but it's much better than the older version. At the moment, you still have to go back to the old layout to change account settings, which isn't really a problem but is slightly ...

Useful call attribution tool

What do you like best? ResponseTap makes it very easy for us to more accurately track the performance of our digital marketing campaigns and how well they generate inbound calls to our sales team. What do you dislike? I would prefer to have more than 10 static phone numbers available on our account relative to the monthly subscription fee that we currently pay, but at the moment this isn't much of a problem since we're not using all of them anyway. What problems are you solving ...

Simple & Effective

What do you like best? Easy to install & report on results. Minimal involvement from our dev team to get everything set up and reporting is a breeze. Support during and after implementation was spot on. What do you dislike? There is a slight disjointed feel when going through the various different sections of the system, some new & slick, some dated. Setting up single numbers can be time consuming if you have a large amount. Recommendations to others considering the product: ...

This has been the missing piece to our business. Our marketing cycle is complete because of it!

What do you like best? Being able to see sales leads that otherwise could be missed, and ensuring that marketing budget is spent accurately. This has been the missing link for us in creating and executing budgets and campaigns. We now have a full view of our marketing spend, including other tools we use. What do you dislike? The dashboard has a lot of features that I have not yet learn't their purpose. Not necessarily a dislike, just features I am not utilising and therefore wasted. ...

Essential for tracking and optimisations

What do you like best? The ResponseTap interface is easy to use and provides a clear overview of performance with great personalisation options. Being able to create static phone numbers individually is great in improving attribution models and reporting. What do you dislike? Some features of ResponseTap still require switching to the old interface, however this is a minor inconvenience. What problems are you solving with the product? What benefits have you realized? ResponseTap ...

Great call tracking software and service

What do you like best? Relatively straightforward to set up, and the dashboard has loads of great reports to help you understand and digest your call data, as well as options to export to incorporate with your other reporting. Smart match has also proven to be a valuable addition to the software, enabling even more data to be connected and value assigned to touch points. What do you dislike? Not all data can be immediately exported / linked up to your other platforms such as Google ...

Great - they are always there to help.

What do you like best? The call recording and the ability to see all the details about the calls we received. What do you dislike? I think the only thing is the problem with the caches but that's not even Response Tap's fault. What problems are you solving with the product? What benefits have you realized? I'm recording and tracking calls from the marketing we are running for our clients and I can see exactly what's happening with it.

Great tool

What do you like best? Being able to accurately monitor and track campaigns live. Being able to compare campaigns easily. What do you dislike? When setting up phone numbers it has quite a few fields I don't use. Adding UTM tags is a bit fiddly. What problems are you solving with the product? What benefits have you realized? I'd like to have a chat facility for support to resolve any issues.