ResponseTap Reviews in June 2026: User Ratings, Pros & Cons

Call tracking made easy

What do you like best? The reports are easy to understand and call listening is a breeze. It's made it a lot easier for us to keep track of calls, and better attribute the work we're doing. Setup was also quick and easy. What do you dislike? I would like it if call recordings stayed in the log for slightly longer than 30 days. It can be useful to go back over calls and often they've already been deleted. Recommendations to others considering the product: Speak to them directly, ...

Response tap is a great tool for your business!

What do you like best? Easy to setup, takes under 5 minutes on average. Great customer service, they have been extremely helpful and prompt to respond. What do you dislike? Spreadsheet can be difficult to navigate once it gets large. What problems are you solving with the product? What benefits have you realized? Call tracking is easier to setup than every. The user friendly interface makes it possible for anyone to reroute their numbers

Moved from a competitor and haven't looked back

What do you like best? Great support team, this is what made them far better than the competitor we were with What do you dislike? Can be a bit clunky sometimes on the dashboard but you get used to it What problems are you solving with the product? What benefits have you realized? Tracking how we've generated new clients, SmartMatch has been a godsend.

Ease of implementation of Response Tab on Salesforce

What do you like best? In my role as a delivery lead I managed the implementation of the Response Tab package onto our Salesforce environment and the technical support available from Response Tab was simple excellent. Their technical team supported us all the way to ensure we have fully functional solution on our platform, without impacting or disrupting other functionality and taking into account the specific requirements of our local business users. What do you dislike? When we ...

Call tracking the way it should be

What do you like best? The ability to track phone conversions down to keyword level. What do you dislike? The way the dashboard is structured is a little bit confusing and can take a while to get used to. Navigating to things can be tricky as to know where everything is. What problems are you solving with the product? What benefits have you realized? ResponseTap has helped us get better CPAs and increase the ROAS of our clients across the board. With the ability to now track the ...

Call attribution made simple

What do you like best? The interface, it is by far the easiest call tracking platform I have used to gain insights. What do you dislike? It can be hard to fully understand the post-call attribution within Response Tap What problems are you solving with the product? What benefits have you realized? Being able to split out calls by volume and only import those into GA that are over a certain limit to filter out nonsense calls.

The call tracking solution is great but it's the support team that make it 10/10

What do you like best? Every time we have an issue or a query, the support team respond quickly and are always able to quickly solve the issue. What do you dislike? In a world of artificial intelligence, we rely on the Responsetap data to inform bidding models and key marketing decisions. It's frustrating that any single numbers used cannot be sent back to AdWords and are therefore lost data when AIs look at it. What problems are you solving with the product? What benefits have you ...

Versatile call tracking tool

What do you like best? Well set up, Responsetap can be a powerful tool. It provides me and my team valuable data in a friendly format which has helped us improve our client business KPIs (more and better quality calls) What do you dislike? It's filtering options could be improved and breakdown by 'device' category improved. What problems are you solving with the product? What benefits have you realized? Tracking calls from various digital channels dynamic numbers within a ...

Call tracking excellence!

What do you like best? How easy it is to create trackable phone numbers, then export the results. What do you dislike? Not being able to search in 'Single Numbers' for individual trackable numbers. What problems are you solving with the product? What benefits have you realized? Being able to accuratey track call count and whether they are sales calls using the post-call IVR.

Great for tracking marketing ROI

What do you like best? Response Tap allows me to analyse calls via all of our marketing channels on a weekly basis, helping our team to report back to the business on marketing ROI. What do you dislike? Sometimes there's an issue with creating numbers when it says we've reached our limit, however, support are quick to resolve this. What problems are you solving with the product? What benefits have you realized? Proving ROI from marketing channels.