Pure Chat Reviews in June 2026: User Ratings, Pros & Cons

"Good chat app"

What do you like best about Pure Chat? I like that I can automatically schedule my chat times. What do you dislike about Pure Chat? I don't really have anything in particular I dislike. What problems is Pure Chat solving and how is that benefiting you? It keeps us in touch with our customers.

"Pure Chat Review - RAMM Horse Fencing & Stalls"

What do you like best about Pure Chat? I like that it doesn't have to always be a "live" chat and that it can be turned on sleep mode that sends you emails of customers' questions. They also provide a great "Visitors" area that shows live visitors and what page they are on, where they're located on a map, and how they arrived at our site. This is excellent in terms of tracking our customers. *Customizing the pop-up is an awesome feature as well. What do you dislike about Pure Chat? There's ...

"Nice and simple but at times buggy."

What do you like best about Pure Chat? Easy to use. simple and has mobile application. it has a preset answers that you can use for the frequently asked questions in the chats. What do you dislike about Pure Chat? Buggy sometimes the page needs to be refreshed. It used to be worse they really done a good job fixing bugs but a few more bugs still remain. What problems is Pure Chat solving and how is that benefiting you? Easy communicating with customers and fixing small problems.

"PureChat Review"

What do you like best about Pure Chat? The ability to collaborate on incoming chats with colleagues. What do you dislike about Pure Chat? The notification features could be improved. At times, we will miss incoming chats due to not receiving a more obvious notification. What problems is Pure Chat solving and how is that benefiting you? We deal in IT support for customers who purchase our products. PureChat offers us the benefit of being able to work to resolve issues customers are ...

"Useful Product "

What do you like best about Pure Chat? The ease at which you can start chatting to people. What do you dislike about Pure Chat? I do not think there is anything to dislike Recommendations to others considering Pure Chat: It is a useful platform that allows you to connect with people that you may not have come into contact with. What problems is Pure Chat solving and how is that benefiting you? I am a mortgage consultant and its easy to talk to new prospective clients. If the clients are ...

"Pure Chat has allowed our recruiting team to engage talent in realtime "

What do you like best about Pure Chat? We are able to use this tool to guide and immediately engage interested candidates to better facilitate them joining the Driveline Team. What do you dislike about Pure Chat? The platform does require the administrator to hold one of the operator seats. What problems is Pure Chat solving and how is that benefiting you? We were experiencing application loose due to users having website navigation challenges.

"Pure Chat is a great tool to better help your clients. "

What do you like best about Pure Chat? We really like the ability to chat in real time with our clients and help them with designs. It's also so helpful to be able to see what pages they're on to better serve them. We like that we are able to see daily what our chat statistics are, and it's a great way to keep our team members engaged and competitive. What do you dislike about Pure Chat? Sometimes the website crashes (understandable) but it's usually up quickly. Also, in the reports ...

"PureChat is a breeze!"

What do you like best about Pure Chat? Love that PureChat is user friendly and makes our customer service with our online customers fast and easy. What do you dislike about Pure Chat? Dislike not being able to view FAQ's or canned responses in the same screen as the chat message. it takes time away form the customer having to maneuver through multiple windows What problems is Pure Chat solving and how is that benefiting you? we are able to reach customers internationally easier

"Excellent product"

What do you like best about Pure Chat? Easy to configure Very good price Our CS team love using it - It's really easy What do you dislike about Pure Chat? Reporting could be far better - Being able to extract customer data Recommendations to others considering Pure Chat: For a fast and efficient product, Get this! Excellent value compared to other products used What problems is Pure Chat solving and how is that benefiting you? Conversion stats vs PureChat Users

"Pure Chat is working well!"

What do you like best about Pure Chat? That you can view other chats and view records of previous chats What do you dislike about Pure Chat? That you have to have the website open of the app open to use the automated log on function. What problems is Pure Chat solving and how is that benefiting you? Solving increased phone volume