Pure Chat Reviews in June 2026: User Ratings, Pros & Cons

"Simple! "

What do you like best about Pure Chat? I enjoy the simple design of the chat, it's very easy to use and navigate through. A great feature is being able to monitor chats. What do you dislike about Pure Chat? There's nothing I can think of as of now. What problems is Pure Chat solving and how is that benefiting you? I assist with any account issues that need fulfillment or technology resolutions.

"Excellent product"

What do you like best about Pure Chat? Easy to configure Very good price Our CS team love using it - It's really easy What do you dislike about Pure Chat? Reporting could be far better - Being able to extract customer data Recommendations to others considering Pure Chat: For a fast and efficient product, Get this! Excellent value compared to other products used What problems is Pure Chat solving and how is that benefiting you? Conversion stats vs PureChat Users

"Pure Chat is great"

What do you like best about Pure Chat? Pure Chat helps me instantly communicate with customers on all over the world What do you dislike about Pure Chat? It's hard to have 2 windows open at once. What problems is Pure Chat solving and how is that benefiting you? Internationals now have a free way to contact us.

"PureChat Is Growing Our Business"

What do you like best about Pure Chat? PureChat is a very easy way to quickly interact with leads on our website. What do you dislike about Pure Chat? I haven't found anything I dislike. The whole system is very user friendly. What problems is Pure Chat solving and how is that benefiting you? It's very easy to talk with new leads, solve problems for current customers and make it possible to connect with people from our website.

"Being able to engage and communicate better with customers"

What do you like best about Pure Chat? I love the engagement that we have with our customers What do you dislike about Pure Chat? Not being able to see coworkers canned responses Recommendations to others considering Pure Chat: If you are looking for feedback and wanting to make changes, this is the best way to go. What problems is Pure Chat solving and how is that benefiting you? Making simple changes to the ease of using our website. We are listening to our customers now and understanding ...

"Great Platform"

What do you like best about Pure Chat? That you get to interact with people visiting your site as well as see information on where they are visiting the site from and that it saves their name in the system once you put it in. I also like that the interface is user friendly and you can easily toggle yourself as being available and unavailable as well as invite someone to a chat when you need to leave so you don't have to leave a conversation unfinished. What do you dislike about Pure Chat? I ...

"Great products with a few issues."

What do you like best about Pure Chat? Design and experience of Pure Chat is amazing. It is very use to use and looks very satisfying. Easy to customise and allow it to nicely fit in with your website. Quick replys too for quick replies to commonly asked questions. What do you dislike about Pure Chat? We have a rather large team with a lot of chats daily. This means we have a lot of stats. Purechat does not seem to be able to keep up. WIth lots of chats it struggles to go to past ...

"Decent chat software for small business."

What do you like best about Pure Chat? The interface is easy to use and the alert sound is great! What do you dislike about Pure Chat? It seems to loose chats from customers once in a while and 30 seconds to respond is not long enough in my business. What problems is Pure Chat solving and how is that benefiting you? Some customers prefer to email or chat over call so it has increased our overall sales.

"Awesome experience "

What do you like best about Pure Chat? The best thing that I like is that you can see where in the world the customer is located. I think that is a awesome feature. What do you dislike about Pure Chat? I dislike that the customer can not comment when they give us a smile face or a frown face. It would be nice to hear what they liked or disliked about the person they were chatting with. What problems is Pure Chat solving and how is that benefiting you? We are mostly solving tracking on our ...

"Pure Chat Is The Perfect Product"

What do you like best about Pure Chat? I love how easy Pure Chat is to understand and use to its fullest potential. It makes connecting with our customers and potential clients simple and easy. We have been able to speak with many more clients than we ever have before due to the ease of use with this product. It provides all of the information we need to see based on our Pure Chat conversations. We can easily view who is active on our website and reach out to them within seconds. Pure Chat ...