Pure Chat Reviews in June 2026: User Ratings, Pros & Cons

"Purechat "

What do you like best about Pure Chat? The ability to look at transcripts, statistics on feedback, the price, ease of the widgets. It's all great! What do you dislike about Pure Chat? I really don't think I have anything I dislike at the moment. Note that I haven't really delved into the Reports section very much but if there is anything usually lacking from an app, it's good reporting. From what I've seen so far though, your reporting is great. Recommendations to others considering Pure ...

"Pure Chat Review"

What do you like best about Pure Chat? Great and fast communication. Chat has yet to go down and has brought some promising leads, do to the ability to talk with the clients. What do you dislike about Pure Chat? Only Dislike i would say is the system does not pick up all the traffic, but does get about 90% What problems is Pure Chat solving and how is that benefiting you? The ability to see who is on the Site and the ability to start a conversation

"User friendly and flexible"

What do you like best about Pure Chat? User friendly on both sides (for company and end user). Easy also to adapt the chat to your liking/preferences (look and feel). What do you dislike about Pure Chat? Would be great to also send documents via chat & images. Found of out IE compatibility issues, especially IE 1 does not show the compatibility issue icon any more, so we have some users who never see the live chat pop-up. :( What problems is Pure Chat solving and how is that benefiting ...

"Web developer review of purechat. "

What do you like best about Pure Chat? Ease of use. Purechat couldn't be easier to apply. Simply drop in a javascript tag and your ready to go. I also love how you can customize the display settings of the chat widget in a simple interface. What do you dislike about Pure Chat? 3 things I don't like 1. Purechats main menu is confusing, especially having some navigation options that open in a new window and some that don't. Keep it consistent please! 2. Email receipts don't work for me. I've ...

"Must Have!"

What do you like best about Pure Chat? Website visitors and potential prospects have instant access to discuss any of our products and plans. What do you dislike about Pure Chat? There is not much to dislike. I wish you could customize chat initiations but this is non-critical. What problems is Pure Chat solving and how is that benefiting you? Customer user experience and response time is key to converting web visitors into customers.

"PureChat"

What do you like best about Pure Chat? It is simple to use. I love being able to run reports on my instructional team by day, week, or over a long period of time. What do you dislike about Pure Chat? It seems to run slow at times. Also, when I am running a report for each person on the team, I get the number of chats they took each day as well as the overall average of these chats, but not just a total for each chat. What problems is Pure Chat solving and how is that benefiting you? We are ...

"Purechat review - good service!"

What do you like best about Pure Chat? I appreciate the ease of handling multiple chats at once and joining/leaving chats that my colleagues are also using. The actual service is great! Very easy to use. What do you dislike about Pure Chat? It would be better if we could have two or more chats open in the same window just so that is it more visible. Recommendations to others considering Pure Chat: Very simple service to use and good support! The team answer questions quickly when I have ...

"Excellent chat service"

What do you like best about Pure Chat? How easy it is to view multiple operators and switch between chats. I also like that integrates so easily with our WordPress website. The Purechat support has also been very helpful. What do you dislike about Pure Chat? Can't select multiple auto in/out times. It would be very helpful if you could select more than one time slot for it to automatically log you ain and out. Additionally, it can be difficult to locate previous chats sometimes. What ...

"Pure Chat review"

What do you like best about Pure Chat? I like that we can see when the other is typing as to avoid confusion. What do you dislike about Pure Chat? How often the site goes down. I will often try to get to a customer's chat, but then the site will crash and the questions go unanswered, potentially losing us a sale. What problems is Pure Chat solving and how is that benefiting you? It is so helpful being able to communicate with a potential customer immediately, as soon as they have a ...

"Great way to communicate with clients and very accesible"

What do you like best about Pure Chat? That it is accessible on multiple devices I have used the device on my I phone I pad and PC What do you dislike about Pure Chat? That if it is installed on a mobile device the schedule automatically logs you in Recommendations to others considering Pure Chat: I have had a good personal experience with the software using it to talk to potential clients What problems is Pure Chat solving and how is that benefiting you? Easier to communicate with clients ...