Pure Chat Reviews in June 2026: User Ratings, Pros & Cons

"One of the best resources offered to cummunicate with your customers."

What do you like best about Pure Chat? I really enjoy the fast and customized personal chats. They have created an easy way to get in touch with loyal customers and receive feed back on our customer service. One of the best things that this system offers would be that the client can print, email, or download the transcript after the conversation is over. We really like the ability to view past transcripts and to view the reports on how many chats each user as taken etc. What do you dislike ...

"This product has helped our website tremendously."

What do you like best about Pure Chat? As a user, you have a variety of different options when communicating with people. You also get to see your feedback, which is great. What do you dislike about Pure Chat? If you personally close the conversation out, then it will not count as a conversation on the reports. Recommendations to others considering Pure Chat: It's a great way to see the traffic on your website and to help with any questions your customers or employees may have. What ...

"Great Communication"

What do you like best about Pure Chat? I love the ability to reach clients in the middle of their buying experience. What do you dislike about Pure Chat? I wish customers could select their issue as sub category before getting to operator. I wish they were directed to FAQ prior to connecting Recommendations to others considering Pure Chat: Thank you for great service! What problems is Pure Chat solving and how is that benefiting you? Making my site more user friendly. The site may not be so ...

"PureChat leads to conversions."

What do you like best about Pure Chat? The fact I can see location of visitor. What do you dislike about Pure Chat? It would be nice if I could tie my follow-up emails to Infusionsoft. Recommendations to others considering Pure Chat: Touch as many visitors as you can. Be personable to ease the speculation of robot generated. What problems is Pure Chat solving and how is that benefiting you? I am able to focus on hot leads by chatting AT someone.

"We love Pure Chat. We are able to help our patients get their questions answered without calling. "

What do you like best about Pure Chat? The ease of use! Pure chat is easy for our patients and us. What do you dislike about Pure Chat? Sometimes my screen doesn't show my conversation. What problems is Pure Chat solving and how is that benefiting you? We are reaching people at work that can't call.

"Pure Chat an easy to use and user friendly way to chat with potential customers"

What do you like best about Pure Chat? The canned responses make Pure Chat a fast way to communicate a lot of information quickly. Very user Friendly also. What do you dislike about Pure Chat? Pure Chat for the most part does not have anything I really dislike. Recommendations to others considering Pure Chat: It is a very simple to use software and also has tips provided to help you. What problems is Pure Chat solving and how is that benefiting you? TV, Internet and phone needs for ...

"Pure Chat is Good"

What do you like best about Pure Chat? I like the layout and look of the page. It makes everything look neat and organized which makes it easier to work with this app. What do you dislike about Pure Chat? I dislike the innacuraccy of the map showing their current location, most of the time it is not precise. Recommendations to others considering Pure Chat: To any other individuals that are considering using Pure Chat as their primary company chat service, I would highly recommend Pure Chat ...

"It has been fantastic thus far."

What do you like best about Pure Chat? The ease of customization from the admin. The ease of installation. I also like the UX/UI. I think some good time was spent on that. What do you dislike about Pure Chat? Features I don't use like the personal page. I also wish there was a good API (not through Zapier) that allowed me to record all of this information into my own system. Recommendations to others considering Pure Chat: It's a great system. Easy to use. What problems is Pure Chat solving ...

"Taking customer service and revenue to the next level"

What do you like best about Pure Chat? PureChat gives my company the opportunity to stay in contact with people who are interested in my business, its products and offerings. There are a great many people who like to shop online and chat makes it easy for them to get the quick answers they need to make an informed decision. It can make the difference between gaining a new customer or missing an opportunity. What do you dislike about Pure Chat? There isn't a downside of PureChat that I see ...

"PURECHAT is PURE bliss"

What do you like best about Pure Chat? Reaching as many customers as possible in the least amount of time. What do you dislike about Pure Chat? There are a few issues with Polls but other than that all seems great. What problems is Pure Chat solving and how is that benefiting you? Reaching customers