Pure Chat Reviews in June 2026: User Ratings, Pros & Cons

"Pure Chat"

What do you like best about Pure Chat? Ease of use. Simple installation html. mobile and web. What do you dislike about Pure Chat? doesn't work with wix.com one of the largest hosting companies. When they do maintenance, they do it on a saturday, our busiest day. most likely losing us as a customer. Recommendations to others considering Pure Chat: easy, simple, and it works like it should. But if something happens, and they are down, you'll likely not hear from them until they are back up. ...

"Great tool for sales team"

What do you like best about Pure Chat? Pure chat give you invaluable insights about your visitors such us: source page (social network, direct, Google, etc.) pages visited and time spent on each page. What do you dislike about Pure Chat? Sometimes does not work properly and it is difficult to edit contact information. What problems is Pure Chat solving and how is that benefiting you? We are now able to capture lead without setting up any lead magnet/ contact form; we get their contact ...

"Customer Service and Pure Chat integration"

What do you like best about Pure Chat? I like that we can see where these chats are coming from in terms of location. It's an interesting statistic and helps us in Customer Service to gauge our customers needs much more efficiently. Also, the option for canned responses is great! What do you dislike about Pure Chat? The Pure Chat app has glitches pretty often, it will disconnect and reconnect during chat sessions, causing some chats to be lost. The app will freeze and chats will come in but ...

"Pure chat is a great way to communicate with students at our school."

What do you like best about Pure Chat? I like the prompt notice that a chat is coming in and how easy it is to navigate around the website. What do you dislike about Pure Chat? The chat does crash on me from time to time without me knowing, I have to refresh the page. I would like to see more emojis as well. What problems is Pure Chat solving and how is that benefiting you? Helping students with their problems, one day at a time :)

"Infusionsoft Live Chat option"

What do you like best about Pure Chat? It was very easy to get started and adding to our website was a simply copy/paste of code. Was also an affordable price and Infusionsoft integration allowing chat records to be funneled to our CRM. What do you dislike about Pure Chat? Doesn't allow you to see the chat message before accepting the chat. What problems is Pure Chat solving and how is that benefiting you? Quicker way to help sales make contact with leads and integrate that with our CRM

"Pure Chat smoothes the workflow of my day. "

What do you like best about Pure Chat? The Live Chat feature has been an amazing feature to our website. Being available instantly has cut down on email inquiries and phone calls during the day. I love that I'm able to easily select a canned response, and tailor it as needed for that customer before hitting send. Plus, emojis have made the customer experience more fun and personal! Knowing a person's location makes it easy to give them accurate information on store locations, shipping ...

"Pure Chat User Review"

What do you like best about Pure Chat? being able to multi task and speak to clients What do you dislike about Pure Chat? No spell check on certain browsers - i.e. firefox or explorer What problems is Pure Chat solving and how is that benefiting you? Being able to communicate with multiple users, also on a wider geographical location.

"Pure Chat Review"

What do you like best about Pure Chat? Pure Chat is very user friendly. I've never had to worry about the system going down. The customers enjoy the ease of use as well. What do you dislike about Pure Chat? I don't like the auto generated answers. Many times the program has automatically generate answers that are completely irrelevant to what I'm trying to convey to my customer. What problems is Pure Chat solving and how is that benefiting you? Pure chat has enabled me to get higher ...

"PURECHAT is a Great Addition for the company"

What do you like best about Pure Chat? I enjoy being able to assist the customers while continuing to work on other work. It's nice that customers can send messages that we can respond to during business hours. I like that I do not actually have to speak to the customers on the phone. Chat reduces the amount of calls that we take. It's nice to be able to see how many active visitors are on the chat at any given time. What do you dislike about Pure Chat? Sometimes the chat has issues but it ...

"Pretty pleased with Pure Chat during this first year. However, there are a few things we dislike. "

What do you like best about Pure Chat? -Team functions. Ability to add another operator to a chat if one is unable to continue with the conversation. -Customer information. Ability to see where they are located and what page they are currently on so we can help assist. -Automatic conversation emails. I like receiving an email notification after each conversation. This helps me keep track of questions being asked and the information we're giving out to our customers. What do you dislike ...