Protonmail Reviews in May 2025: User Ratings, Pros & Cons

best email service in the universe.

best email service in the universe. I'm premium user and Im also protonvpn user. excellents apps and web service.

Consider reading all the reviews before giving this company any of your money

I used ProtonMail since 2017. Worked good for me. Then I tried the VPN and paid for 2 years. I was confident in this company. My mistake. Consider reading all the reviews before giving this company any of your money. Consider reading in detail all the terms and conditions before giving them your money. I paid for 24 months VPN service on November 26th. It did not work for me. They canceled my service on December 4th. I waited for refund and no response. In March of 2022, I filed a claim ...

PROTONMAIL...ZENDESK SUPPORT RATING…

First and foremost, I paid upfront for two years, ZENDESK Customer service is slow. Regarding using support-form; I tried on my Mac, my PC, my Apple phone and could not submit nothing happened. I got a message of 'unusual activity' targeting my account notice on March 9 and to protect my account access was disabled to protect it. March 15 account was ultimately restored with potential of lost mail due to encryption (why?). Multiple emails barely helped until this complaint was posted. ...

Deactivated email and EA account lost...

I had an EA account linked to this email (worth several hundred euros) that unfortunately was deactivated without a real reason. Because of them I lost access to the account and they didn't want to help me, despite the fact that I proved there was no illegal practice. Avoid absolutely

Suspended

I am very disappointed with the support at Proton. I set up a new account based on the good reviews at how safe it was. I imported my emails from 2 other accounts into it. Then 2 days later my account was suspended. I contacted the abuse support, it took them 24 hours to reply saying there was suspicious activity and for me to give them details. I have no idea what this suspicions activity is, I’ve read the T&C’s but I am still none the wiser. I have replied back to proton 3 times now with ...

Noble concept, poor executuion. Avoid!

It's an noble concept but poorly executed. After several years of being a paying ProtonMail Professional subscriber, nobody can accuse me of not giving these people a chance. However, I have now become so frustrated with the service that I am leaving them and transferring to another provider. The ProtonMail web interface, Androird app and Outlook integration are all so clumsy that it makes day-to-day work with email a true test of one's patience. Lately they have rolled out a number of ...

update on them scammers! they are not restoring accounts!

stay away they block your email. I cant access my email anymore it says that the account was disabled! now I cant login to my social media account because I cant access the email on protonmail in order to receive my pin. this is crazy! stay away! update on the scammers they are not restoring accounts. they just give you a copy paste message: Vlatko S. (ProtonMail) Mar 8, 2022, 13:32 GMT+1 Hi, Thank you for your reply. Unfortunately, our anti-abuse algorithm detected matching accounts ...

account disabled. blackmail scam so you pay to get your email account back

account disabled! I can confirm this is a scam. they disable your account to blackmail you in order to pay. stay away! this is not a free service as they claim. its a tick to fool you and blackmail you later

If I could give these people minus 5 I…

If I could give these people minus 5 I quite happily would. I have never come across such appalling customer support in my whole life apart from outlook.com so here's the story Number of IT clients across London and one of them had problems with her outlook account so I advised her to sign up with Proton Mail big mistake. One morning when she tried to login, she received a message saying that our account had been suspended due to suspicious activity on her account and below that was a link ...

Expensive for three users but a pretty decent free service

As a free service its pretty decent I think. It has limited storage and its very expensive if you need it for 3 users (but so its mailfence, they are just misleading about their pricing). I actually much prefer ProtonMail to Gmail or the dead end that is Zoho, if only Proton had more storage it would be great! With Proton it was easy to set up, as well as transfer my contacts and e-mails into it. I really like it! As I mentioned, if it wasn't for the tiny 0.5 GB storage limit, I would have ...