Protonmail Reviews in May 2025: User Ratings, Pros & Cons

Locked me out of my account

Locked me out of my account. suspicious activity on your account they say even tho i have google auth setup support take days to reply request number:1076003 also i would like to know how you can lock my account with 2fa all set like nobody getting in my emails without the code dont make sense edited: got a reply from Viktor I 2days ago saying tell me the time you signed in and last emails show them me ordering food on foodhub and yet 2days later still no reply back like proton are costing ...

DO NOT USE

DO NOT USE! This was never a safe and private email provider, its nsa and one of the many traps. But after the new design this week its highly suspicious, the tor onion service wont load half the time i try, (tor is also one of the traps), and it will hardly load on the other last few non prism browsers anymore. Browsers who are part of the surveilance monitoring teams whether obvious ones like chrome and firefox or the more blindsiding ones like brave , shockingly always loads the sites ...

Just unreliable

Totally unreliable. I only created an account there to be able to sign up on a game site. I never used or did anything else with that Protonmail account - for more than five years. I noticed then the rebranding and wanted to check it out, my password didn't work, I reset it, and my account got locked for no reason directly after resetting the password. I wrote an email to the support from my RECOVERY email address which I also used to recover my password. Then got the response asking me ...

Protonmail is blackmailing me

I am Protonmail payed Customer for 5 Years. Maybe one of their first customers. They charged me to early for the yearly subscribtion. The period I already payed has 4 month left. I wrote the sales team and get no answer. So I opened a dispute on PayPal. A few hours later my account an Protonmail was locked. I had all my personal emails with personal domains managed by protonmail. They locked the account without contacting or warning me. For two weeks now I try to get my account reopened. ...

Protonmail has fallen

Protonmail has fallen. This is not a safe place to keep your emails any longer. It should be obvious from their new designs which are riddled with occult imagery and boasting government partnership grants.

Great support, great privacy, great company!

I have to say Im very surprised by some the reviews on here! I have been a Plus member with Proton since 2017. I use their email and VPN services every day and have done for almost 5 years. I have had no real issues in that time. On the odd occasion I have contacted the support team they have responded in a timely manner and always helped resolve anything first time. They also follow up again to ensure everything is okay afterwards. I can only assume the people leaving negative reviews are ...

UPDATE: good since 2016 and still good!

I've used protonmail since 2016 and have had a good experiences. My previous rant was an error of misunderstanding and unfamiliarity with the new look. I was looking for a file that it turns out was never sent! Sorry to proton for incorrectly maligning them. I still love their email service and find it very useful!

the best privacy-oriented email…

the best privacy-oriented email provider, i love protonmail, very comfortable and protected service

I didn't appreciated the Ukraine…

I didn't appreciated the Ukraine sustain email I received when the war started. Independently on everyone's opinion I think it's bad to judge a great nation without criticism and logic. I believe that an e-mail provider should remain far away from global issues.

Stable mail provider

I read that many are not satisfied with Protonmail. I do not share this and I am satisfied and have been using Proton for a long time as a small user and nothing has ever gone wrong with me. Incidentally, things have been going wrong for a long time with Outlook/Hotmail and now all contacts are transferred to Proton. I advise Proton not to cut corners on Customer Service and put qualified personnel there..