Protonmail Reviews in May 2025: User Ratings, Pros & Cons

Suspended me for no reason!

Been a loyal member for years. Randomly banned me for "multiple crimes and TOS violations". I never commit crimes. Nor violate their TOS. No warning. No explanation. Just total ban and loss of years of data, contacts, business, banks, and my whole life ruined. I already contacted you many times. You refuse to even let me download my info from my accounts!

Still waiting for customer service

Received a popup that my account was past due, went immediately to my account and updated my payment information and paid for a year, 10 minutes later my account was disabled. That was a week and four emails ago, no responses other than an AI assigned case numbers.

Works great with Linux (Fedora 36)

Works great with Linux (Fedora 36). I can easily access my e-mails with Geary via the bridge that are available from Protonmail site. I'm looking forward to cloud storage they are offering when it matures. Hopefully it will be 100% compatible with Linux.

Now proton.me

Now proton.me Suspended my email account without any policy violation. Now I have lost all access to my account I use the email for. Don't use if you value your mail data.

I have never had any troubles with…

I have never had any troubles with Proton mail despite Microsoft calling it a phishing site

poor customer service

Proton proved very difficult to work for me..So i cancelled my account 3 months ago. And they continue to charge my credit card...Haven't een able to find a way to communicate w their service dept if one truly exists...Now i will be forced to cancel that card ...and renew w all other Valid sites...a giant pain in my a..! Dont purchase this system! s _ _

So at a whim the company can decide to…

So at a whim the company can decide to simply suspend your email account if you don't use it regularly. Then they require you to submit a ticket to regain access where you are forced to answer 10 odd questions about your email account history. Do yourself a favor and just use a different email provider that better respects your time.

unable to log on to my account again …

unable to log on to my account again what a absolutely useless organization

Don't use this email service

Don't use this email service, blocked my email with important data and do not respond

I HAVE REPORTED THEM TO FEDPOL…

I HAVE REPORTED THEM TO FEDPOL SWITZERLAND CYBERCRIME UNIT. DO THE SAME IF THEY BLOCK YOUR ACCESS TO YOUR EMAIL scammers! stay away! you will loose access to your mailbox. when you contact support they come up with lame replies. contact the federal police in Bern and Swiss Press! they logged me out of my 2FA so I cant login to any of my socials or bank! answer to your message: please dont play imbecile! I already did contact the federal police regarding this. you have disabled my mailbox ...