9.4
SpotScore
PeopleKeep Review: Is It The Right Benefits Administration Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Starts from $10 / employee / month
Overview
Pricing
Features
Buyer feedback
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Spotsaas Analysis for PeopleKeep
PeopleKeep at 3.5/5 from 58 reviews and SpotScore 9.4 serves HR managers and benefits administrators at small and midsize businesses managing employee healthcare benefits. The platform streamlines reimbursement workflows and provides responsive customer support. A documented limitation is inconsistent phone support availability, which creates friction when users need immediate assistance.
Benefits administration software helps HR teams and administrators manage employee healthcare plans, enrollment, and compliance. PeopleKeep's reimbursement process reduces manual claim handling time for HR staff.
Quick picks:
What is PeopleKeep?
PeopleKeep is a health benefits administration tool for small and midsize businesses that want to offer health benefits without managing a group insurance plan. It administers Health Reimbursement Arrangements (HRAs), letting employees choose their own individual insurance and get reimbursed tax-free through the platform. Users highlight ease of setup and documentation quality, though some report delays in reimbursement tracking accuracy.
Pricing
Starts from $10 / employee / month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
PeopleKeep Software Demo
PeopleKeep was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider PeopleKeep
- Use cases
- Small and midsize businesses managing employee healthcare benefits, Companies seeking flexible and affordable healthcare benefits, Organizations aiming to streamline employee reimbursement processes
- Team types
- HR managers, Benefits administrators
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose PeopleKeep
Streamlined reimbursement process simplifying healthcare benefits management
Intuitive and easy-to-use customer portal for benefits setup and management
Responsive and knowledgeable customer support (though with some inconsistencies)
Is PeopleKeep right for you?
Best for small to midsize businesses needing simple, flexible healthcare benefits management.
Choose PeopleKeep if
- You manage employee healthcare benefits for a company with up to 500 employees.
- You want a cost-effective, streamlined reimbursement process with an easy-to-use portal.
- You prefer flexible, personalized benefits tailored specifically for small and midsize businesses.
Consider alternatives if
- You are a large enterprise requiring complex tax reporting and compliance features.
- You need highly responsive, multi-channel customer support with guaranteed phone availability.
What buyers should know before shortlisting PeopleKeep
PeopleKeep stands out as a valuable tool for managing health benefits, offering a streamlined way to handle reimbursements and provide tailored benefits to employees. The platform's documentation and customer support have been highlighted positively, with efficient and friendly assistance noted in multiple reviews.
Users appreciate the ease of use, quick response times, and the ability to set up and manage benefits with minimal effort. While some users have encountered challenges with customer service responsiveness and software accuracy, PeopleKeep still remains a cost-effective alternative for small businesses looking to offer employee benefits.
Some reviewers have mentioned issues with delayed responses and inaccuracies in reimbursement tracking, pointing to areas for improvement. Overall, PeopleKeep's straightforward setup, compliance assistance, and user-friendly interface make it a valuable option for businesses seeking a practical solution for managing healthcare reimbursements and benefits.
With some adjustments in customer service responsiveness, PeopleKeep could further enhance its offering to provide a seamless experience for users.
PeopleKeep pros and cons
- PeopleKeep pros
Streamlined reimbursement process simplifying healthcare benefits management
Intuitive and easy-to-use customer portal for benefits setup and management
Responsive and knowledgeable customer support (though with some inconsistencies)
- PeopleKeep cons
Challenges with customer support responsiveness, especially reaching support by phone
Accuracy issues in tracking reimbursements requiring scheduled appointments to fix
Ready to try it?
Get started with PeopleKeep
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare PeopleKeep side-by-side with top Benefits Administration Software alternatives.
What is the pricing of PeopleKeep?
PeopleKeep Pricing Plans
QSEHRA
$18
/employee/month
Made for employers with fewer than 50 employees
Group health plans cannot be offered
Discount for annual subscription
$35 base fee added to subscription
ICHRA
$18
/employee/month
For organizations of all sizes
Covers employees' individual policies
No charge for opted-out employees
$35 base fee added to subscription
GCHRA
$10
/employee/month
For organizations of all sizes
Enhances an existing group policy
Unused allowance stays with employer
$30 base fee added to subscription
Weighing your options?
Not sure if PeopleKeep fits your budget?
PeopleKeep reviews and ratings
Buyer sentiment
Users appreciate the platform's ease of use and streamlined reimbursement process but express frustration with inconsistent customer support and reimbursement accuracy issues.
What buyers like
- Ease of use
- Streamlined reimbursement process
- Responsive customer support
Common complaints
- Customer support responsiveness
- Accuracy of reimbursement tracking
Are you using PeopleKeep?
What users are saying
EJ
Eric Johnson
09/17/23
PeopleKeep was very good. Not any more
PeopleKeep was very good. I used them for one of my companies for two years with no problems. When I went to sign up my second company recently, the ...
Read more
BJ
Blue J - Finance Group
07/18/23
Never use this product!
We only used this product for a couple of months and it was the worst experience ever! Customer support would never answer our questions, we would ...
Read more
AD
Andrea Darden
02/27/23
There is an error on the tax reports…
There is an error on the tax reports that we did not receive from them until after the deadline. The soonest we can get a meeting to correct this is a ...
Read more
JW
Janean Williams
02/08/23
STAY CLEAR!! Do not use this company.
I would put a zero if I could. DO NOT SIGN UP FOR THIS COMPANY. It takes weeks to resolve issues. Obviously understaffed and unresponsive customer ...
Read more
JS
Joe S
01/24/23
"Bad Customer Service"
What do you like best about PeopleKeep? The only upside I can think of is at least it's cheaper than sponsoring group health insurance. What do you ...
Read more
KR
Kristin R
01/10/23
"Poor Customer Service, Terrible Website"
What do you like best about PeopleKeep? For this type of employee reimbursement, there were only two companies to choose from. I went with PeopleKeep ...
Read more
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What are the features of PeopleKeep?
ACA Reporting is a comprehensive software feature that helps organizations stay on top of their Affordable Care Act (ACA) compliance require…
Software features refer to the various tools and capabilities that a particular software offers to its users. One such feature that has gain…
Benefits Dashboard is a powerful feature of software applications that provide users with an overview of the various benefits they are entit…
Benefits management includes defining, preparing, analyzing, and monitoring benefits from starting a program or project investment until the…
Benefits Record Management is a software feature that simplifies the process of managing benefits for employees in an organization. This fea…
COBRA Administration is a vital feature in software that enables organizations to effortlessly manage their COBRA (Consolidated Omnibus Budg…
Managers plan, coordinate, regulate, and lead operations that assure compliance with laws and standards through compliance management. It is…
Deductions management is a software feature that helps businesses manage and track various types of deductions, such as discounts, rebates,…
FMLA Administration, also known as the Family and Medical Leave Act Administration, is a feature that allows employers to easily manage and…
HIPAA Compliant software is designed to meet the regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA) in…
Health insurance administration refers to the management of health insurance policies and claims by healthcare organizations or insurance co…
Life insurance administration is an essential component of any insurance company's operations. It refers to the process of managing and over…
Online Benefits Enrollment is a modern software solution that simplifies and streamlines the process of enrolling in employee benefits. It i…
Provider Management is an essential feature of software that streamlines the process of managing and monitoring a wide range of service prov…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
PeopleKeep security and data handling
Key compliance certifications and security features for IT and security teams evaluating PeopleKeep.
Developer & data
Alternatives to PeopleKeep
PeopleKeep Support Options
Frequently Asked Questions About PeopleKeep
Common questions buyers ask before choosing PeopleKeep.
PeopleKeep is a Benefits Administration Software. PeopleKeep offers Provider Management, Life Insurance Administration, FMLA Administration, COBRA Administration, Benefits Administration Outsourcing and many more functionalities.
PeopleKeep is a strong fit if: You manage employee healthcare benefits for a company with up to 500 employees.; You want a cost-effective, streamlined reimbursement process with an easy-to-use portal.. Consider alternatives if: You are a large enterprise requiring complex tax reporting and compliance features.; You need highly responsive, multi-channel customer support with guaranteed phone availability..
Buyers commonly note the following limitations of PeopleKeep: Challenges with customer support responsiveness, especially reaching support by phone; Accuracy issues in tracking reimbursements requiring scheduled appointments to fix; Complicated and delayed tax reporting causing employee extensions.
Some top alternatives to PeopleKeep includes Remote.com, HRconnection, VBASoftware, CoverageSpace and Maxwell Health.
PeopleKeep offers Quotation Based, Subscription pricing models
The starting price of PeopleKeep is $10/employee/month
Ready to try it?
Get started with PeopleKeep
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].