Paylocity Web Pay Reviews in July 2026: User Ratings, Pros & Cons

Exceeds expectations

What do you like best? 1 The quick access to support staff 2 The relatively quick turn-around/question follow up. 3 The portal, overall, is aesthetically pleasing and mostly easy to navigate What do you dislike? On a rare occasion I've gotten an eager support person on the phone or reeeeally wanted to assist and kept persisting, but clearly did not have a grasp on the topic. Subsequent email exchanges were somewhat frustrating, because I have to go over and over what's being ...

Payroll made Easy

What do you like best? Our company switched to Paylocity halfway through 2018 and wow what a world of difference it was. Paylocity's simple payroll system allowed us to pay employees quickly and efficiently. Year end was also made 100 times easier because Paylocity took care of everything. We have been very happy with our switch, thanks for providing a great service! What do you dislike? Some of the customer service people do not seem to know enough about the ins and ours of the ...

Paylocity Performs!

What do you like best? This is a system designed with the user in mind. The entire lifespan of the employee was considered by Paylocity when designing this product and we are very happy with it! We save thousands of dollars on the costs of paper and advertising,(because of a partnership with Indeed! Finally, the tech support has been amazing when implementing new platforms. They answer every question and guide the customer through with patient and timely responses. Additionally, when we ...

Top Notch

What do you like best? I like the easy to use/user friendly employee portal. I love that we can organize the main page to display how we would like it to look. The best part as an HR administrator is the fact that employees can make personal changes to the personal data. Instead of asking me (HR to make the changes, they have the ability to make their own changes. I also love the wonderful customer service I have been receiving over the past 9 months. We have been working on a lot of new ...

Fully functional and user friendly!

What do you like best? Fairly intuitive for the employees to use. System is easy to navigate and easily customizable. What do you dislike? Some modules outside of payroll and benefits are not fully developed. Recruiter does not have esignature, which defeats the purpose of having an ATS, especially if you have something robust like Taleo. Other modules also have a one size fits all approach, or the logic that was used was simple, which is applicable if you have an employee base of ...

Ease of use

What do you like best? I love having the ability to extract any type of payroll information from the system I need. And for any period. Whether it be census data or payroll amounts, it can be extracted and downloaded. Support is very helpful even can be as easy as an email. What do you dislike? Figuring out how the earnings codes and medical deduction codes relate to the Affordable Care Act requirements is challenging. The report writer isn't easy to use and I have not been able to ...

Technology company that does payroll

What do you like best? My favorite thing about Paylocity is that they are a technology company that does payroll. So many times their cutting edge technology has saved me time and headaches in getting things done. I also appreciate that they basically do payroll and nothing else. While they are able to work with other vendors, they focus their efforts on providing the best payroll provider service they can. What do you dislike? I am having to dig deep, but the only thing I can come up ...

Very positive experience!

What do you like best? My favorite feature is the ACA module - it saves me a ton of time every year! What do you dislike? I don't really think there is anything I outright dislike. The only challenge I've had is around integration with non-Paylocity partners. They have a lot of partners to choose from, but sometimes we go with one that isn't ready to integrate as nicely as the rest. What business problems are you solving with the product? What benefits have you realized? Initially, ...

Easy Robust System with Great Service!

What do you like best? Paylocity's web-based system is fast, intuitive, integrates well and has lots of features. Customer service is on point and most of my questions are answered quickly. What do you dislike? The robustness of the system has many configuration models and several portals that require a superior set of technical skills to be able to cope with a comprehensive system. Recommendations to others considering the product Paylocity has a high grade product that has ...

So Easy & Priceless Customer Service

What do you like best? The ease of the program not matter what function you are performing and the quality of the Customer Service you get with Paylocity. You can't put a price on Customer Service and Paylocity's is fantastic. Quick responses and resolutions especially when you are up against a deadline. The program is so easy to use and the built in training documents are great. What do you dislike? Nothing, honestly, nothing. Everything I have tried to accomplish in Paylocity I have ...