Paylocity Web Pay Reviews in July 2026: User Ratings, Pros & Cons

Unparalleled Customer Service

What do you like best? The companies CSR teams are second to none in this industry. Having used two very large competitors in the past, the ability to get someone on the phone quickly, help with solving a problem and most of all the ease of showing you how to prevent a situation from happening again is what sets them apart. What do you dislike? There is nothing that we don't like. I have 100% absolute confidence in this company Recommendations to others considering the product: ...

Best HRIS yet!

What do you like best? Paylocity is extremely user friendly and their customer service is top notch. I'm also a huge fan of their web tutorials and the amount of searchable how to's in their self help section. What do you dislike? There has been times when communication isn't sent out regarding system errors. An alert of any kind could have been helpful to our process. What problems are you solving with the product? What benefits have you realized? Easy onboarding and we're ...

Paylocity has been pretty fantastic

What do you like best? Paylocity streamlines payroll and human resources process, and automates a lot of the processes as well. I specifically like how it integrates with our benefit companies, all of employee information can be found and kept in one local place, and making updates is a breeze - especially using mass updates. I also love that you can scan documents into an employee profile, and into different "folders" for easy access. Also, all of the on-boarding documents (tax forms, ...

We started with just Payroll and now use the Benefits module as well. We love the customer service.

What do you like best? I feel like their customer service is top notch, but I also like the way their modules work together. It is very smooth and user friendly. We are considering more products. What do you dislike? I don't love the way reports are currently done. I don't feel like it is as user friendly but I do think I need to learn more about it and it may get easier. I usually have to call to figure out a specific report. What problems are you solving with the product? What ...

Very helpful staff

What do you like best? The screens are easy to understand. The staff is very knowledgeable and is quick to get back with any help that I need. The classes and portals are also helpful tools to pick up new methods of doing things. What do you dislike? We get new account managers quite frequently and so we don't have any one person that knows how we use Paylocity that could maybe offer us some suggestions or ways to improve upon how we utilize the software. What problems are you ...

review2019

What do you like best? easy to use, customer service is just a phone away, very knowledgeable of the products What do you dislike? none at this point. again, easy to use and simplify for our needs Recommendations to others considering the product: very easy to use, effective for small companies with 30 or less employees What problems are you solving with the product? What benefits have you realized? can post payroll from any location i might be in, just need secured ...

Easy to use!

What do you like best? It is easy to use both in payroll entry and getting reports What do you dislike? Sometimes getting an email response to an email question takes longer than I think it should What problems are you solving with the product? What benefits have you realized? Make payroll entry and quarterly reporting easy to file with no errors that I have seen

good

What do you like best? it is very simple and clear to understand it What do you dislike? I don't see down side to paylocity. It is clear and to the point What problems are you solving with the product? What benefits have you realized? employee can access, update easily

Very good experience; some clitches but overall a valued tool.

What do you like best? Love the analytics. I used them for several management meetings. I also like the service team. I feel like I have dealt with many of them over the past few years.Y What do you dislike? I hate that I cannot see how the check will split into direct deposits. Our CEO changes her accounts often and I get so nervous because I can't see if I did it correctly until the payroll processes. Also, we had a huge problem with the funding of our H S Accounts. ...

Great application to use for time track and punch in from o different locations

What do you like best? Paylocity is user friendly. Ease of access to punch in and record time. It is also great for keeping up with time at work in order to utilize for additional services. What do you dislike? I dislike that difficulty in retrieving check stubs especially from mobile devices. I have to use a desktop computer in order to print it out. What problems are you solving with the product? What benefits have you realized? Solving the problem of having to clock out ...