Paylocity Web Pay Reviews in October 2026: User Ratings, Pros & Cons

Works Well for Us

What do you like best? Cloud based. Easy to use. Taxes and Compliance are pretty much taken care of. Mobile app. Can set-up interfaces/automated data transfers. T&A works well for us and has some flexibility, which is helpful for how we use the system. Reports can be downloaded into excel. Can write custom reports pretty easily. Support is pretty good too. What do you dislike? HATE, HATE, HATE the new upgrade to how things look and work. It's clunky, NOT intuitive. It is harder to ...

Easy to Use System

What do you like best? The most helpful aspect of Paylocity is their employees. Everyone is able to assist you with a question, issue or helping you write a report. There entire team is crossed trained so help is just a phone call or email away. I am never on on hold an emails and voice messages are always returned in a timely manner. What do you dislike? I would like it better if the Web Pay side and the Enterprise Benefits side of Paylocity could share more information with one ...

Paylocity is Awesome!

What do you like best? Since our company switched to Paylocity in 2016, I have been impressed with the quality of their workforce. The Account Managers are usually able to solve my issue immediately. The Implementation Specialists are so efficient that there are very few adjustments to be made; they are also very good at explaining the process. The trainers are top notch. In the past year, Paylocity has rolled out several substantive additions and improvements to each of their modules. ...

Great Payroll Company

What do you like best? The ease of use for employees. Always get a fast response whenever we need and each Paylocity Staff helps or directs where we need to go. Love staff recognizing other staff. User Friendly. Great way to Communicate with staff on what is going on in the Company. Training is easy. Easy to print off acknowledgements to meet requirements in our field. Love the new community has helped staff pay attention to everything going on. What do you dislike? Nothing, have ...

Great customer service

What do you like best? Helping build reports and correct payroll errors. What do you dislike? Nothing. The service is top notch. No need to change anything. Recommendations to others considering the product: Great service. What problems are you solving with the product? What benefits have you realized? It has made me more productive.

Paylocity if great!

What do you like best? The customer service is quick to respond and work with on a solution, easy of use within web pay, web time, web benefits. Love the app for our employees. What do you dislike? There are only minor items I find I dislike. In Webtime, after selecting my employees, I would like to have the page scroll on the top of the page & also the bottom of the page. What problems are you solving with the product? What benefits have you realized? Processing payroll ...

Paylocity is the BEST!

What do you like best? I love how accessible the customer service team at Paylocity is. Anytime I have a question (which isn't too often since it's so easy to use!), I can get an answer within minutes! And if you bump up against a limitation of their current software (which is rare!), they will submit a request to have that feature added in the future! What do you dislike? Some of the processes can be complex but you learn them very quickly and the team is always there to help! ...

If You're Not Using Paylocity, then You're Making a Big Mistake!

What do you like best? The reports are incredible and I love the way that you can customize them. What do you dislike? I wish that payroll could be processed on the weekends when I complete it. Recommendations to others considering the product: The simplest, best, most customizable payroll platform available today! What problems are you solving with the product? What benefits have you realized? The amount of time saved is unbelievable, hours! I have simplified the way ...

Paylocity

What do you like best? I have found that all of the support people are knowledgeable and extremely helpful. Most of my payroll issues are resolved with one phone call. What do you dislike? Once I have hung up, the issue may be lost. There is very little follow through after the phone call. I'm still waiting for an answer to a vacation tracking question that I had in September. What problems are you solving with the product? What benefits have you realized? It does provide a ...

New Modules Help Complete a virtual HR suite

What do you like best? The Paylocity Customer Service Reps are always there to help us with any questions we might have. We've added several new modules to our system, and for the most part implementation was smooth. With a staff of only 4 to perform all Business Office and HR functions, we had to implement more of the modules to save time on all of the benefits moduels. What do you dislike? Updated reporting functions caused us to lose some of our favorite reports. Some of the new ...