Paylocity Web Pay Reviews in October 2026: User Ratings, Pros & Cons

Great customer service

What do you like best? I like that I m able to chat with account reps via Instant message when I do not have the time to call in additionally there reporting platform is easy to navigate and quite handy. They also have an amazing HR dashboard that provides you with metrics that prior to using this system would take me hours to report. all in all this system is great and i would only change some minor things. What do you dislike? The benefits department seems to be very ...

Great Product

What do you like best? The reporting program is great to pull information. What do you dislike? I have a problem occasionally with the transfer delay between the Benefit app and the HR/Payroll app What problems are you solving with the product? What benefits have you realized? We are working on getting our recruitment app up and running. Our shift differential was a problem but has since been resolved.

Paylocity Review

What do you like best? Paylocity is so user friendly. All of their services are on one platform. I have been able to integrate benefits admin and scheduling into my HRIS and the process was so smooth. I am the only HR Admin in my company and the ease of use Paylocity provides makes my job so much easier. My questions are answered promptly. And our employees are utilizing the mobile app and website! What do you dislike? Adding Performance Reviews was a big price tag. ...

Satisfied Customer

What do you like best? Excellent response time on any issues reported. Account Manager and support team always goes extra mile to ensure problems are resolved fully. What do you dislike? So far, nothing.... continuing to explore all of Paylocity's offerings What problems are you solving with the product? What benefits have you realized? Streamline payroll processing with little to no issues....

Overall, we find Paylocity to be very focused on customer service and easy to use.

What do you like best? The ability to reach our account representative and to get resolution to any questions or issues that we have. What do you dislike? The newest update to their website. It is very cumbersome to use; very difficult to access and difficult to make modifications to employee personnel records. What problems are you solving with the product? What benefits have you realized? Transferring to Paylocity gave us expanded data metric opportunities and a wide ...

Two Time Convert

What do you like best? The platform is very user-friendly. I get a lot of functionality in the way of an HR database. Reporting capabilities are comprehensive. Dashboard is very helpful. Customer Service Reps are very helpful. What do you dislike? My contact person changes frequently. That's not necessarily bad, but it's hard because just when I get used to a person they are replaced with someone else. What problems are you solving with the product? What benefits have you ...

A+ Customer Service

What do you like best? The dedicated client manager and team know our company well and provide outstanding customer service when needed. What do you dislike? The only thing that is problematic is that benefits are a separate platform. while there is a good bridge between platforms, there is a 24 hour delay in updating between platforms. What problems are you solving with the product? What benefits have you realized? We solved our onboarding issues with Paylocity's ...

Inclusive solutions

What do you like best? It is great to have our HRIS, ATS, and payroll needs met in one system! What do you dislike? Takes a bit of learning as it is very customizable. Recommendations to others considering the product: This is a very customizable system, which is not right for everyone, but allows for much flexibility if you are willing to put in some time and work with the Paylocity team for support What problems are you solving with the product? What benefits have you ...

Raving Paylocity Review

What do you like best? The system is user friendly. It has been easy to process payroll and our employees have been happy with the information they can access easily. I also love the recruiting module. It's so easy to use and when we hire a candidate, it flows right into the onboarding program, which is also wonderful tool. What do you dislike? I have not had anything be such a problem that our service team could not work out for me. Whatever issues come up, the service team is ...

ODLR review

What do you like best? support answering questions typically quick. support team very knowledgeable What do you dislike? Implementation is with multiple people and departments. EDI set up takes too long as it relates to existing benefit providers we deal with. The benefits implementation process is quite tedious (but our point of contact has been excellent) What problems are you solving with the product? What benefits have you realized? Payroll and HR much more user ...