Paylocity Web Pay Reviews in October 2026: User Ratings, Pros & Cons

Great for Small Business

What do you like best? Love the features of the system. The Journals, Goals, Data Analytics, Compliance, Onboarding & Recruiting - all have made my job as a small department a lot easier! What do you dislike? Implementation could be a bit smoother with one overall account implementation specialist who understands how all the different modules flow together, rather than working on one issue with multiple specialists. What problems are you solving with the product? What benefits ...

CA review

What do you like best? Customer Service is easily reachable and very knowledgeable. Paylocity continues to improve and stay on top of current topics. What do you dislike? Having to toggle back and forth from HR to payroll What problems are you solving with the product? What benefits have you realized? Online benefit enrollment. The process is much simpler and quicker.

Pylocity

What do you like best? A user-Friendly system, great customer support What do you dislike? that if you have more than one company you have to enter the information in both company codes What problems are you solving with the product? What benefits have you realized? All

Good - lots of departments to deal with so sometimes creating the lines of communication.

What do you like best? Reporting and ability to export to excel What do you dislike? communication between departments and areas of specialities. (Benefits vs payroll) Recommendations to others considering the product: Have them tell you how long you have an implementation consultant and make them meet your timeline not theirs What problems are you solving with the product? What benefits have you realized? Trying to give employees the ability to do things without HR ...

Excellent product, great sales support but product support is very inconsistent.

What do you like best? Sales support. Excellent sales support, alway willing to assist. What do you dislike? Service support has lots of issues, Emails not responded to, issues not communicated. What problems are you solving with the product? What benefits have you realized? Better reporting, employees have access to their account.

I have used Paylocity twice. First round was great. Second, not so much.

What do you like best? I used Paylocity in the past and I loved everything about it. I love my account manager. What do you dislike? My go-round with Paylocity with this company has been full of complications and open problems. My implementation was less than stellar and some issues have carried over. What problems are you solving with the product? What benefits have you realized? My prior payroll had very unreliable reports. Paylocity has much better reporting.

Best fit for our company.

What do you like best? Paylocity makes our payroll much easier to manage and eliminates a lot of the manual tracking we used to do. What do you dislike? The implementation to using the kiosk took longer than expected. What problems are you solving with the product? What benefits have you realized? We can process our hourly payroll much more efficiently.

Great customer service

What do you like best? This company has great customer service. They have been on top of all the changes due to COVID-19. Any questions or not sure what you need to do, just give them a call and they walk you through it. Best payroll service I have worked with. Installation and training was easy. Their Sales Rep. came out to my office and went through pricing and how the set-up would go. I was really pleased with this company. What do you dislike? Getting use to the all of the ...

Software is very dependable and intuitive.

What do you like best? Ease of use - tabs and selections easy to understand What do you dislike? I am satisfied with the software - no real dislikes. What problems are you solving with the product? What benefits have you realized? Payroll processing and basic HR management functions.

Glad we made the switch

What do you like best? We were using a smaller payroll / timekeeping system. I knew we were unhappy with it, but I didn't know where to start. We met with Representatives from 3 web based Payroll/TImekeeping/HRIS providers and Aaron Aalsgard our rep with Paylocity was the best. He answered all my questions, checked in when we set up times for and otherwise gave me space to decide. The other reps were sooo pushy. What do you dislike? It's nothing against Paylocity, but, you ...