Paylocity Web Pay Reviews in July 2026: User Ratings, Pros & Cons

Two Time Convert

What do you like best? The platform is very user-friendly. I get a lot of functionality in the way of an HR database. Reporting capabilities are comprehensive. Dashboard is very helpful. Customer Service Reps are very helpful. What do you dislike? My contact person changes frequently. That's not necessarily bad, but it's hard because just when I get used to a person they are replaced with someone else. What problems are you solving with the product? What benefits have you ...

A+ Customer Service

What do you like best? The dedicated client manager and team know our company well and provide outstanding customer service when needed. What do you dislike? The only thing that is problematic is that benefits are a separate platform. while there is a good bridge between platforms, there is a 24 hour delay in updating between platforms. What problems are you solving with the product? What benefits have you realized? We solved our onboarding issues with Paylocity's ...

Setup was a disaster.

What do you like best? The benefits section is the best part of the entire product. What do you dislike? Set-up was horrible! There was no communication between integration teams. We lost one person at the beginning and someone else had to step in mid-way and had no idea what was going on. They eventually stopped helping altogether and we were left to fend for ourselves. Recommendations to others considering the product: Have one person in charge of implementation. Have one ...

Inclusive solutions

What do you like best? It is great to have our HRIS, ATS, and payroll needs met in one system! What do you dislike? Takes a bit of learning as it is very customizable. Recommendations to others considering the product: This is a very customizable system, which is not right for everyone, but allows for much flexibility if you are willing to put in some time and work with the Paylocity team for support What problems are you solving with the product? What benefits have you ...

Great Payroll Service for the Non-expert

What do you like best? The customer service it top notch. I had to run payoll when our treasurer left and the first few times I needed a walk through. The staff is always ready to answer every question and walk you through the processes so you can void mistakes. What do you dislike? I have not found anything to dislike. I am not sure about large businesses, but it works great for our small non-profit. Recommendations to others considering the product: I have none. This ...

Great Payroll System

What do you like best? all the features and customer service line What do you dislike? sometimes response from service email takes a while Recommendations to others considering the product: easy to use and lots of helpful features What problems are you solving with the product? What benefits have you realized? payroll integration , hardware . Paylocity has several people that can help resolve the issue

Best Payroll System Ever!

What do you like best? It is very innovative, up to date and ever evolving. What do you dislike? That my account manager is never available when I call in Recommendations to others considering the product: It is so easy to use. There are 100's of reports but they are easy to read and generate quickly. your employees can see their PTO balances, requests for time off are simple, approving even easier. It gives your employees a sense of belonging. What problems are you ...

Great easy to use product!

What do you like best? Paylocity is super user friendly and was a great way to get our business set up with time punches. Each property has it own time clock and each use has their own login. Very easy to set up and add new users. What do you dislike? There has been a few glitches; sometimes I will log-in and it will log me right back out or time is not accepted on the time clock at time of punch in/out. What problems are you solving with the product? What benefits have you ...

All In One System

What do you like best? Paylocity is an all-in-one system for HR What do you dislike? No downsides of using Paylocity......... Recommendations to others considering the product: Choosing Paylocity will make HR process and payroll more simplified. What problems are you solving with the product? What benefits have you realized? Eliminating paperwork is a problem we had. The benefit is that is all-in-one and there's no need for paperwork!

Very professional and caring company!

What do you like best? It's a difficult choice to choose what I love best about Paylocity. I love the massive variety of payroll reports that are available to me. Paylocity even created a special custom report that was available to their clients in use for applying for the SBA Payroll Protection Program! I also love the customer service. I am always able to reach either my own payroll representative or another rep at Payolocity immediately. I have never had to wait on hold to reach ...