Paylocity Web Pay Reviews in October 2026: User Ratings, Pros & Cons

Great Company

What do you like best? Wide berth of products and deep understanding of client's needs. Even if something in a new product line isn't quite able to do what I ask for, the representative usually knows a temporary work around until an update comes about. What do you dislike? Implementation team seems to be spread really thin and new modules that are added on at a later date take forever to get completed. What problems are you solving with the product? What benefits have you ...

Friendly and knowledgeable

What do you like best? Customer service support. They make you feel listened to and offer good feedback. What do you dislike? Onboarding was a little confusing at first, but they get you back on track and keep you going. What problems are you solving with the product? What benefits have you realized? Run one payroll with salary and hourly employees In a simplified fashion.

Great service and software

What do you like best? One of the most helpful aspects of Paylocity is their customer service. I love having a dedicated account rep that knows my company and understands our needs. I don't have to take time explaining my issues each time I call in for assistance because he is already aware of our structure and any unique aspects of our business. What do you dislike? There really isn't much I dislike about Paylocity. The only things remotely negative are very minor. What ...

Transitioning to Paylocity

What do you like best? It was very easy and there was a unique, educated team member to help with each area of transition. I love the access we have to all kinds of reports. It cut my payroll processing (transitioned from in-house payroll) time in half and each week gets easier and easier as all the details are worked out. What do you dislike? Very time consuming as all transitions are but the Paylocity team made it as easy as possible. Recommendations to others considering ...

Excellent Customer Service with an ever improving platform

What do you like best? The responsiveness and availability of the support we have received has been wonderful. They are very quick to respond and have been extremely helpful when issues have presented themselves. The automated reports that they provide and generate are very detailed, but also easy to understand. The ability to create custom reports has made budgeting, manning and other reporting requirements much easier. What do you dislike? There are some delays and limitations ...

Great software & support!

What do you like best? Whenever I have a question, the support team is always knowledgeable. They respond quickly and professionally. What do you dislike? Sometimes the report titles aren't as intuitive as I would like. What problems are you solving with the product? What benefits have you realized? Paylocity is a great platform to manage almost all aspects of HR/Payroll. It is also very user friendly for the team.

Honest Review from a User and Administrative Point of View

What do you like best? Paylocity is very user friendly. The best feature is how easy the payroll system. I really like they do trials on new add on to see if you like it, they did this for their Survey section it was a big hit. Paylocity is very user friendly with anyone no matter the age range. There are many individuals within our organization that are older and not tech savvy that has stated how easy it is to use. What do you dislike? Some issues are with the compliance ...

Overall Positive Experience

What do you like best? I love the different modules and it is user friendly for our employees. What do you dislike? I've had some issues that are troublesome. What problems are you solving with the product? What benefits have you realized? Being able to administer Payroll and HR more effectively. In many cases Paylocity has enabled us to be more efficient.

Excellent!

What do you like best? Implementation was extremely easy! Software is much easier to use than ADP. Staff is very professional. What do you dislike? We are new to Paylocity, but so far I do not have any complaints. Recommendations to others considering the product: Very easy implementation. STaff is friendly and knowledgable. The upload into our accounting software is flawless. What problems are you solving with the product? What benefits have you realized? I ...

Amazing Full-Service Platform

What do you like best? The ability to access all of Paylocity's services from one single sign-on. What do you dislike? Response time to questions or issues post implementation could be quicker but I realize we are in COVID and it is hrder to get things done. Recommendations to others considering the product: If you want to make your employees life easier and give HR a simpler way to handle HRIS then Paylocity is the way to go. And they are far more affordable than other ...