Paylocity Web Pay Reviews in July 2026: User Ratings, Pros & Cons

New client review

What do you like best? Report writer function is great to be able to customize different reports and items specific to your company. Client services are very helpful and always reachable. What do you dislike? In paylocity, the most simple tasks seem to have too many steps. For example, to promote someone to a supervisor it takes about five different steps between assigning new employee, giving webtime access, creating webtime group, etc. Coming from a PEO it is really hard to manage ...

Payroll plus so much more

What do you like best? Ease of use, quick responses from the customer service team, implementation is very quick and easy. Our Account Manager, Chris, is extremely helpful and customer service oriented. What do you dislike? It's a good issue - there are so many features that I don't have the time to learn them all! There are times the cost is a disadvantage for a company that doesn't have employees who will use all of the features. Recommendations to others considering the ...

Awesome tool that continues to innovate

What do you like best? Paylocity constantly works on innovating their product to increase its usability and make it effective for its customers. What do you dislike? I think that the tool isn't as customizeable as it could be. My company's needs are very different from others and I want the ability to edit what my employees see and what my reports show more than I am currently able to. What business problems are you solving with the product? What benefits have you realized? ...

Great Service, and lots to improve on.

What do you like best? I love the Web Time features. There are a ton of ways to clock in, including biometrics scanning, badging in at kiosks, mobile devices, etc... The customer service is top notch. Michael Lee-Kin is the best!! (Just sayin'! What do you dislike? The reporting feature is lacking. Also, if you have multiple payrolls it interferes with your vacation/sick/PTO accruals. Recommendations to others considering the product Do your reasearch on all of the features you ...

Paylocity Feedback

What do you like best? The fact that they are always working to improve the products and to make things less manual. What do you dislike? Sometimes the products seem to take a while to develop what seems like small changes to the non IT mind. Recommendations to others considering the product Keep in mind switching to any new system is a pain, but once you get everything implemented and worked out Paylocity really has a great system. What business problems are you solving with the ...

Great Customer Service and Customization with Tiny Issues

What do you like best? I love the level of customer service I receive, both the speed and the dedication to taking care of company issues. (We have great Reps at Paylocity, Angel and Anna! I also love that I have the ability to build most of what I need and can be a real system power user. My favorite thing is that we feel our company has a voice with Paylocity, when we give a suggestion or enhancement request it is heard and addressed. What do you dislike? I dislike that there are ...

Paylocity is the best!!

What do you like best? The thing that I like best is that Paylocity is very user friendly and they listen to their customers! The staff is very helpful and willing to explain things to us. They have great customer service and great wait times. What do you dislike? There is nothing that I dislike about Paylocity. EVerything is user friendly and the staff is always willing to help when needed. Recommendations to others considering the product Best choice you will ever make! It will ...

Paylocity Conference

What do you like best? Love the upbeat environment that Paylocity creates at this conference. Makes the attendee excited for the future! What do you dislike? If not originally registered, its hard to get into sessions that you may hear more about during the conference and would like to attend but they are full. Recommendations to others considering the product Paylocity gives us an user friendly tool for not only payroll but gives us an intranet platform. Love how the products ...

paylocity is the best

What do you like best? the inclusiveness, and all the options that is offered. i really love this system as it is so great in keeping all hr, payroll, and other confidential information in one portal What do you dislike? not as user friendly as it could be, improve where the webtime supervisors can easily find where to go. also allow in recruiting to search for applicants names. What business problems are you solving with the product? What benefits have you realized? getting rid of ...

Thoroughly have enjoyed everything.

What do you like best? I like how helpful and informative the Paylocity personnel are. If they don't have the answers they make sure you are introduced to someone that might. They are also wiling to follow up with you after the conference to make sure all things are good to go. I have really enjoyed having Angel Weatherspoon as my account manager. She is prompt and will keep going until the answers are found. As for using Paylocity, I think that the program is very user friendly. ...