Paylocity Web Pay Reviews in October 2026: User Ratings, Pros & Cons

The best customer service experience!

What do you like best? Outstanding customer service. When I need help with something, I have a dedicated account rep. I do not get shuffled around from person to person. I never receive an answer of "we can't do that'. If it's something not yet available, they actually work on it and try to make it so. My account rep will work with me to figure out how to get what I need. What do you dislike? I do not have enough time to learn everything the site can do. Recommendations to others ...

Paylocity Rocks!

What do you like best? We have been using Paylocity over the past 2 years. The program is very user friendly for even those who are not tech software savy (like me! The cost is even better than most competitors in the market. We lover using them, and still have ongoing communication with our original sales person. What do you dislike? Our dedicated account representative was not the most helpful or efficient in communication, but overall I rarely have many dealing with them, most ...

Paylocity Overview

What do you like best? I like how convenient it is and how user friendly it is to find all of my HR needs in one place. I'm able to access payroll info, benefits info, and contact information of other employees in my office. It's also great because I can view the payroll calendar and know exactly when I'm going to get paid which is a wonderful feature. It's also nice to be able to see when other employees I work with are on PTO by using the tools feature. I'm able to see when everyone ...

Paylocity - A Good Alternative

What do you like best? Processing Payroll is much simpler than competing providers. Getting someone on the phone to help with issues is faster than ADP or Paychex. What do you dislike? Trying to find certain things is not very intuitive within the menus they have. Terminated employees cannot access the website once you terminate them. This causes the payroll administrator to constantly have to respond to requests for pay stubs or W2s once the employee is gone. What business problems ...

Pretty intuitive but little support

What do you like best? The system is pretty intuitive. There is a lot of structured training available to administrators. It has all of the functionality required of a payroll system. What do you dislike? There is very little support after implementation. We've primarily been directed to pre-recorded training videos. It's difficult to get support for one-off questions or issues. If you aren't technically savvy, the system can be intimidating. What business problems are you solving ...

Awesome way to Learn

What do you like best? I love the mobile app to help direct me to my session. I also love the different sessions. All the speakers were amazing. First time here and I Love IT!!! The ASK THE EXPERTS was my most enjoyable part. What do you dislike? Their is nothing that I can add to this part. Loved all of it. Recommendations to others considering the product Add as much on mobile app as possible. What business problems are you solving with the product? What benefits have you ...

Glad we made the switch; but fix implementation please

What do you like best? The system is very intuitive. I like that the company is always looking to the future so the product doesn't fall behind or become stale. What do you dislike? The implementation process needs to be overhauled. Implementation is currently siloed by the different modules. Therefore you have to interact several people all who have a deadline in mind.There should be one contact (Project Manager who coordinates the implementation for the client. And there should be a ...

Game Changer for Small to Medium Size Businesses

What do you like best? Paylocity is a great payroll and HR solution for small to medium size businesses! This solution allows you to manage your own data and leverage the information and analytics to make informed business decisions. What do you dislike? There are some quirks in the modules that Paylocity bought (rather than built in-house that make it tedious at times, but we've developed workarounds and the company continues to address problems and innovate. Definitely not a reason ...

Awesome learning experience

What do you like best? All of the different opportunities for learning that were provided. There was such a large selection of options available to broaden your knowledge. What do you dislike? The shortness of room rate block available. (If that even relates to paylocity, it may be a hotel standard Recommendations to others considering the product Great product with many available and customizable options What business problems are you solving with the product? What benefits have ...

Paylocity Feedback

What do you like best? The fact that they are always working to improve the products and to make things less manual. What do you dislike? Sometimes the products seem to take a while to develop what seems like small changes to the non IT mind. Recommendations to others considering the product Keep in mind switching to any new system is a pain, but once you get everything implemented and worked out Paylocity really has a great system. What business problems are you solving with the ...