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9.4

SpotScore

Pardot

Pardot Reviews in October 2026: User Ratings, Pros & Cons

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4.01

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Pardot Reviews & Ratings

4.01

Very Good

Based on 1806 ratings & 3426 reviews

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Rating Distribution

Excellent

(1659)

Very Good

(1147)

Good

(354)

Poor

(161)

Terrible

(105)

Spotsaas Editor’s POV

Salesforce Marketing Cloud Account Engagement (formerly Pardot) is a marketing automation platform built for B2B teams already using Salesforce. Its integration with Salesforce connects sales and marketing data directly—lead tracking, nurturing, and conversion workflows pull from the same system. The platform handles email automation, lead scoring, segmentation, ...Read more

Pardot pros and cons

  • Full marketing suite covering automation, lead scoring, segmentation, and campaign execution.

  • Direct Salesforce CRM integration gives unified pipeline visibility across sales and marketing.

  • Drag-and-drop tools for landing pages and emails work without technical expertise.

  • Analytics and reporting let teams optimize campaigns and track performance.

  • Steep learning curve; custom branding and advanced features require technical expertise.

  • Pricing is prohibitive for small and mid-sized businesses.

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Showing 241-250 out of 3426

UI

User in Financial Services

05/21/19

4 out of 5

Easy to build email campaigns

What do you like best? Pardot was great for creating email campaigns for customers and prospects. I used it to create a weekly newsletter as well as general marketing emails. I love that it imported contacts from Salesforce and creating lists was relatively simple. What do you dislike? The email templates were a bit limiting - especially if you wanted to use a dynamic template that would work for mobile. What problems are you solving with the product? What benefits have you ...

Read more

A

Anonymous

05/21/19

4 out of 5

Easy to build email campaigns

What do you like best? Pardot was great for creating email campaigns for customers and prospects. I used it to create a weekly newsletter as well as general marketing emails. I love that it imported contacts from Salesforce and creating lists was relatively simple. What do you dislike? The email templates were a bit limiting - especially if you wanted to use a dynamic template that would work for mobile. What problems are you solving with the product? What benefits have you realized? ...

Read more

AI

Administrator in Information Technology and Services

05/15/19

4 out of 5

Robust marketing automation, but very buggy

What do you like best? Like Salesforce (which owns Pardot), you can do anything you can imagine. Very powerful tool, once you know how to use it. Deep customizability, good feature set, a lot to love. Enterprise enough for our half a million person database. What do you dislike? Buggy as all get out. It's a joke that it just doesn't work on Thursday, it's the Pardot Thursday curse. You can tell that Salesforce bought the platform to let it die. Recommendations to others ...

Read more

A

Anonymous

05/15/19

4 out of 5

Robust marketing automation, but very buggy

What do you like best? Like Salesforce (which owns Pardot, you can do anything you can imagine. Very powerful tool, once you know how to use it. Deep customizability, good feature set, a lot to love. Enterprise enough for our half a million person database. What do you dislike? Buggy as all get out. It's a joke that it just doesn't work on Thursday, it's the Pardot Thursday curse. You can tell that Salesforce bought the platform to let it die. Recommendations to others considering the ...

Read more

A

Anonymous

05/14/19

4 out of 5

Pardot consultant - implementing Pardot for clients

What do you like best? The standard connection with Salesforce works very nice. What do you dislike? The multiple prospects with the same email Recommendations to others considering the product: Ease of use, native connector to Salesforce What problems are you solving with the product? What benefits have you realized? Email automation

AI

Administrator in Health, Wellness and Fitness

05/14/19

4 out of 5

Pardot consultant - implementing Pardot for clients

What do you like best? The standard connection with Salesforce works very nice. What do you dislike? The multiple prospects with the same email Recommendations to others considering the product: Ease of use, native connector to Salesforce What problems are you solving with the product? What benefits have you realized? Email automation

AJ

alli j

05/14/19

2.5 out of 5

somewhat comprehensive email marketing tool

What do you like best? integration within salesforce and drip campaign capabilities What do you dislike? the "scoring" of email recipients is confusing.. it is also a bit tedious to edit emails (needing in both preview, html and text). Recommendations to others considering the product: start with every team member going through strategic training What problems are you solving with the product? What benefits have you realized? follow up with consumers, surveying, ...

Read more

A

Anonymous

05/14/19

2.5 out of 5

somewhat comprehensive email marketing tool

What do you like best? integration within salesforce and drip campaign capabilities What do you dislike? the "scoring" of email recipients is confusing.. it is also a bit tedious to edit emails (needing in both preview, html and text. Recommendations to others considering the product: start with every team member going through strategic training What problems are you solving with the product? What benefits have you realized? follow up with consumers, surveying, capturing data on ...

Read more

A

Anonymous

05/10/19

3.5 out of 5

Pardot - excellent if you use Salesforce

What do you like best? I love how Pardot integrates with Salesforce and allows us to see someone's full scope of actions. I would absolutely recommend it to anyone who needs their email system to interface with Salesforce. What do you dislike? You do need to buy additional functionality to get the full capacity of the system, and Salesforce is continually trying to pitch you on buying new products, which is incredibly frustrating. On the other hand, some of those products are really ...

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EP

Elena P

05/10/19

3.5 out of 5

Pardot - excellent if you use Salesforce

What do you like best? I love how Pardot integrates with Salesforce and allows us to see someone's full scope of actions. I would absolutely recommend it to anyone who needs their email system to interface with Salesforce. What do you dislike? You do need to buy additional functionality to get the full capacity of the system, and Salesforce is continually trying to pitch you on buying new products, which is incredibly frustrating. On the other hand, some of those products are really ...

Read more

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].