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9.4

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OnPay - Payroll Software

OnPay Reviews in May 2025: User Ratings, Pros & Cons

Streamline your payroll process and save time and money.

4.8

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Starts from $40/Month

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OnPay Reviews & Ratings

4.8

Excellent

Based on 822 ratings & 325 reviews

Rating Distribution

Excellent

(320)

Very Good

(2)

Good

(2)

Poor

(0)

Terible

(1)

Expert's Review

OnPay has consistently proven itself to be a reliable and user-friendly payroll solution, particularly suited for small businesses and nonprofits. Over the past year, customers have raved about its intuitive platform, which simplifies complicated tasks like tax filing, employee onboarding, and payroll processing. OnPay's standout feature is its exceptional ...Read more

OnPay pros and cons

  • OnPay stands out for its intuitive design, making it easy for supervisors, managers, and payroll specialists to navigate and execute payroll tasks efficiently

  • It supports both hourly and salaried employees, allowing companies to manage diverse workforce needs under one system.

  • By automating key payroll functions, OnPay helps organizations cut down on the time and expenses typically involved in payroll operations.

  • OnPay streamlines tax reporting, helping businesses avoid penalties by automating federal, state, and local tax filings.

  • While great for SMBs, larger companies might find customization options less robust for complex payroll needs.

  • OnPay focuses on payroll and may require additional tools for functions like recruitment or performance management.

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Showing 241-250 out of 325

06/25/19

5 out of 5

Great customer service! Accurate and great quality work

What do you like best? I can trust OnPay to complete our payroll accurately and on time What do you dislike? I love everything about this service; it is great! Recommendations to others considering the product: Use OnPay and have confidence that your payroll is accurate and well managed. Customer service is excellent, online chat is available, tickets can be submitted for more formal help, their staff is very knowledgeable and provides excellent information to help you manage the ...

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06/25/19

5 out of 5

Exactly what I needed.

What do you like best? OnPay does everything I need in a very uncomplicated way. Very reasonable fee. Does my payroll and taxes. Always easy to call and get a native English speaker to help. What do you dislike? I would have to sit here and think for too long to come up with something. What problems are you solving with the product? What benefits have you realized? I'm a procrastinating lazybones but with OnPay I get my payroll and taxes done on time.

06/25/19

5 out of 5

Awesome customer service!

What do you like best? OnPay is easy to use but if you ever do come across something that you can't figure out their customer service is par-none! The online chat style help is usually more than enough but if that doesn't work there is a full service help desk behind the scenes available via email and the follow up and responsiveness is excellent! What do you dislike? Nothing really. The reporting can be a bit tricky to figure out but that is idiosyncratic. What problems are you ...

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06/25/19

5 out of 5

Simple, and great payroll service

What do you like best? For a small business like us, it is important to have a cost effective service. OnPay meets all the criteria of what we are looking for! The customer support is readily available, and very helpful. What do you dislike? There is nothing we don't like about OnPay. You are the best!! Recommendations to others considering the product: If you are looking for a simple and convenient payroll company, OnPay is your number one choice! What problems are you solving ...

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06/25/19

5 out of 5

Outstanding Payroll service

What do you like best? I love OnPay. I've used other payroll companies and they've been nothing but hidden fees and additional expenses. You will not be their price customer service and experience. Everyone you talk to at OnPay is extremely knowledgeable. What do you dislike? I really don't have anything negative to say about this company. What problems are you solving with the product? What benefits have you realized? Had lots of issues with Iris forms prior to using OnPay I've ...

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06/25/19

5 out of 5

Best online payroll company

What do you like best? Best for small business I will definitely recommend onpay What do you dislike? There are not any cons using Onpay All are in favor Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? Price

06/25/19

5 out of 5

Efficient, Economical, Easy

What do you like best? Great easy to use payroll system. I recommend to all my small business clients! What do you dislike? Occasionally have issue finding answers in help sections What problems are you solving with the product? What benefits have you realized? payroll/1099 contractor payments

06/25/19

4.5 out of 5

A good experience.

What do you like best? I got help when I needed it - especially help setting up a new company. What do you dislike? I wish there was a way to auto-draft, rather than have to input info each month. What problems are you solving with the product? What benefits have you realized? I need to have a payroll company - this is my solution.

04/04/19

5 out of 5

Very Happy

What do you like best? Telephone and online chat customer service is awesome. They are fast, friendly, and knowledgeable. What do you dislike? Nothing. There is nothing I'm unhappy about. Recommendations to others considering the product: They have been great for my company. What problems are you solving with the product? What benefits have you realized? The cost savings has been great and their customer support is over the top. I had terrible service issues with my last ...

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04/02/19

4.5 out of 5

online payroll for this century

What do you like best? My experience with OnPay has been great so far. Full disclosure I have only been utilizing them for three months but I run payroll weekly for four different companies so I have had quite a bit of hands on time with the platform. The system is simple to use and easy to understand. After years with ADP and depending on what they claimed was a whole 'team' of individuals handling different aspects of our processing, I am able to knock it all out on my own using OnPay ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].