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9.4

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OnPay - Payroll Software

OnPay Reviews in May 2025: User Ratings, Pros & Cons

Streamline your payroll process and save time and money.

4.8

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Starts from $40/Month

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OnPay Reviews & Ratings

4.8

Excellent

Based on 822 ratings & 325 reviews

Rating Distribution

Excellent

(320)

Very Good

(2)

Good

(2)

Poor

(0)

Terible

(1)

Expert's Review

OnPay has consistently proven itself to be a reliable and user-friendly payroll solution, particularly suited for small businesses and nonprofits. Over the past year, customers have raved about its intuitive platform, which simplifies complicated tasks like tax filing, employee onboarding, and payroll processing. OnPay's standout feature is its exceptional ...Read more

OnPay pros and cons

  • OnPay stands out for its intuitive design, making it easy for supervisors, managers, and payroll specialists to navigate and execute payroll tasks efficiently

  • It supports both hourly and salaried employees, allowing companies to manage diverse workforce needs under one system.

  • By automating key payroll functions, OnPay helps organizations cut down on the time and expenses typically involved in payroll operations.

  • OnPay streamlines tax reporting, helping businesses avoid penalties by automating federal, state, and local tax filings.

  • While great for SMBs, larger companies might find customization options less robust for complex payroll needs.

  • OnPay focuses on payroll and may require additional tools for functions like recruitment or performance management.

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Showing 211-220 out of 325

AI

Administrator in Medical Practice

02/26/20

5 out of 5

Good payroll solution with an expanding HR capability

What do you like best? OnPay's website is very responsive. The site is fast and very well laid out from a UI perspective. Beyond that, we really like their support which has been very responsive and loves feedback. After that, I'd say the cost - for what we get, it's a good value. They also offer a great HR platform with referenceable documents, templates, etc. Plus, they integrated with our 401k platform. Finally, their growing portfolio of capabilities, such as the onboarding tasks ...

Read more

RZ

Robert Z

02/26/20

5 out of 5

life-saver!

What do you like best? On-pays ease of use, helpfulness and great attitude/patience with the not-so-savy tech people like me. ..payroll is done quickly and smoothly...my employees get their notifications, payments to the state ,and end of year paperwork gets done so smoothly. What do you dislike? I have not found something i dislike with this service. Recommendations to others considering the product: i researched many other services...very happy with onpay. reasonably ...

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RK

Rebecca K

02/26/20

5 out of 5

OnPay

What do you like best? I loved the fact that it has a friendly support team, very easy to setup and great prices. What do you dislike? I haven't come across anything that hasn't been addressed. Recommendations to others considering the product: It's very easy to use and saves money. What problems are you solving with the product? What benefits have you realized? The learning curve of running a payroll. I am used to our previous payroll providaer so as with anything ...

Read more

AK

Alex K

02/25/20

5 out of 5

Easier than I im,agined

What do you like best? OnPay is the most reasonably priced full-service payroll service I've found. Very easy to use and their support has been terrific! What do you dislike? Haven't found anything to dislike so far. What problems are you solving with the product? What benefits have you realized? The savings realized by not having to do bookkeeping and tax dispersal associated with payroll is probably the highest cost savings benefit.

AI

Administrator in Hospital & Health Care

02/25/20

5 out of 5

Great Customer Service

What do you like best? User Friendly platform--I can easily navigate during payroll. What do you dislike? Nothing so far, OnPay has proven to be a great asset. What problems are you solving with the product? What benefits have you realized? Tax issues caused by a previous payroll company. I appreciate OnPay's highly skilled accountants.

AI

Administrator in Law Practice

02/25/20

5 out of 5

Performs exactly as advertised!

What do you like best? Provides payroll services exactly as advertised without unnecessary nonstop solicitations for unnecessary affiliated services (ADP...) What do you dislike? So far so good, but GL mapping one minor issue, but nothing insurmountable if you're comfortable with General Journal entries in QuickBooks. What problems are you solving with the product? What benefits have you realized? Simple payroll provider service at a very competitive affordable price

JS

Jon S

02/25/20

5 out of 5

OnPay is a great alternative to the over priced legacy payroll companies!!!

What do you like best? OnPay makes my payroll process easy. Their website is intuitive and their customer service has been super helpful whenever I have had any questions. I considered some of the big payroll companies that were recommended by the bank I use, but their costs were prohibitive for my small business and their customer service couldn't even address me by my name correctly. What do you dislike? I have not had any issues with OnPay at this point. What problems are ...

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KH

Kylie H

02/25/20

5 out of 5

Love OnPay

What do you like best? I love the preface and how easy it is to navigate. Plus I appreciate the customer service and how responsive they are each time I have a question. It's a great payroll system. It even makes it really easy for my employees to access their pay stubs and W2s What do you dislike? When they make updates, things do get moved around and you get lost. But once you send them a message of where it went they get back pretty quickly. Recommendations to others ...

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MS

Matthew S

02/24/20

5 out of 5

Awesome Payroll Service

What do you like best? Simple and easy to set up payroll through the Onoay web portal. After moving my business across the country I had an issue which was entirely my fault. Onoay stepped up and updated my payroll filings which was a tremendous help. I’m thankful to them for helping me. What do you dislike? They’ve been a pleasure to work with across the board. Recommendations to others considering the product: Wish I’d switched years ago. What problems are you solving ...

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SH

Sylvie H

02/19/20

5 out of 5

The best system for your payroll

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].