OnPay Reviews in May 2025: User Ratings, Pros & Cons

everything I need

What do you like best? handles all the payroll needs I have with no issues What do you dislike? haven't encountered any in over a year of use Recommendations to others considering the product: just do it, I haven't found anything it can't do What problems are you solving with the product? What benefits have you realized? I switched from another online payroll service in order to save money since I am a small start up with limited employees, then I was pleasantly ...

On Pay User for Small Business

What do you like best? Interface is easy to use and support chat window and phone are good...I do not have to wait to speak to people. What do you dislike? Sometimes the support people are not that knowledgeable and it's frustrating, but when this happens, I call back to try to get someone else to speak to. Some of the senior reps are great and very helpful. What problems are you solving with the product? What benefits have you realized? Onpay makes it easy to run payroll. I ...

Outstanding service, great value!

What do you like best? OnPay makes it easy with clear (and low) pricing, a great user interface, and a really adaptable system that can accommodate multiple compensation plans with ease. We have had no problems to speak of and there is always a knowledgeable and friendly specialist available when we have questions. Very satisfied with OnPay - wish all our vendors were of this same caliber. What do you dislike? We have been really satisfied - no negatives to report. ...

Easy, convenient, saves me time

What do you like best? I am not a payroll professional, and OnPay makes it easy for me to run payroll for my employees. I don't feel the need to pay a professional extra to do my payroll, payroll taxes, or W2s. What do you dislike? I have been using OnPay for several years now and there is still nothing that bothers me about the program. Recommendations to others considering the product: Easy to use, easy to implement, low cost What problems are you solving with the ...

So, so easy

What do you like best? OnPay has made setting up a streamlined, tightly integrated payroll system across 2 states an absolute breeze. The user interface is helpful and intuitive and the support team have been fantastic the few times I've had to contact them. What do you dislike? For some reason, the login page does not cooperate with LastPass making logging in a tiny frustration, but that's really it! What problems are you solving with the product? What benefits have you ...

Easy for the Nontrepreneur

What do you like best? I never expected to be an entrepreneur, and have no business background whatsoever. Running a dog walking business was where I was able to apply my talents and raise a family. When it really took off, I had to hire walkers and, for a variety of reasons, they had to be employees. OnPay was consistently rated as the best for tiny businesses, so I took the leap of faith and signed on. Getting set up was quick and easy, and using it is a breeze. It takes about 4 ...

Affordable, Easy to Use, Amazing Customer Service

What do you like best? I worked in the payroll industry for 10 years and I used a large payroll company for my business until I finally got tired of issues with the online system and not being able to get a hold of a customer service representative. When I found OnPay, all of those issues went away. I have had no issues and I love the pricing. It makes it affordable for my small business. I have called customer service twice and both times I was connected with someone who was able to ...

OnPay Review

What do you like best? Very intuitive interface and awesome support. Love the way people are so will to help me and proactively reach out to help. What do you dislike? I think the old Interface was a little better than the new one but no real issues. An example would be deductions. I had issues finding where the health benefit deductions are now and there was indefinitely a bug related to the new interface. What problems are you solving with the product? What benefits have you ...

Payroll Made Easy!

What do you like best? OnPay is an effective, easy to use payroll suite. The web interface is straight forward and simple to navigate. What do you dislike? There are features I haven't even explored yet but that's not OnPay's fault! Recommendations to others considering the product: Don't wait, just sign up! What problems are you solving with the product? What benefits have you realized? We use it for all payroll processing. It is less expensive than other options out ...

If I could turn back time, I wouldn't hesitate to choose this.

PROS & CONS What are the best aspects of this product? The software itself is comprehensive. I find it appealing to the eyes. It's so easy to use! Customer service is amazing! It's scalable so it grows with both the needs and demands of the consumer. I really believe we'll be able to grow with them. I also feel they can consistently meet our needs. What aspects are problematic or could work better? To be honest, everything about this software is great. There's nothing that I don't ...