9.4
SpotScore
OnPay Reviews in July 2026: User Ratings, Pros & Cons
Streamline your payroll process and save time and money.
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Starts from $40 / Month
OnPay Reviews & Ratings
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Spotsaas Editor’s POV
OnPay is a payroll platform built for small businesses and nonprofits that need straightforward tax filing, employee onboarding, and payroll processing. The platform's main strength is its customer support—responses are typically fast and knowledgeable, which matters if you're new to payroll or switching from QuickBooks or Gusto. Pricing is transparent with no ...Read more
OnPay pros and cons
OnPay stands out for its intuitive design, making it easy for supervisors, managers, and payroll specialists to navigate and execute payroll tasks efficiently
It supports both hourly and salaried employees, allowing companies to manage diverse workforce needs under one system.
By automating key payroll functions, OnPay helps organizations cut down on the time and expenses typically involved in payroll operations.
OnPay streamlines tax reporting, helping businesses avoid penalties by automating federal, state, and local tax filings.
While great for SMBs, larger companies might find customization options less robust for complex payroll needs.
OnPay focuses on payroll and may require additional tools for functions like recruitment or performance management.
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Showing 221-230 out of 386
E
Eula
03/16/21
One of our company's most valuable assets.
PROS & CONS What are the best aspects of this product? OnPay is simple to utilize. It's also user-friendly. If I'm facing problems, their online chat will respond swiftly. Everyone from the team has been nothing but professional and helpful. It's one reason why I've been sticking to this app for quite some time now. What aspects are problematic or could work better? How it automatically saves everything takes a bit of getting used to. Aside from that, the only other issue that I've faced is ...
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E
Eula
03/16/21
One of our company’s most valuable assets.
PROS: OnPay is simple to utilize. It's also user-friendly. If I'm facing problems, their online chat will respond swiftly. Everyone from the team has been nothing but professional and helpful. It's one reason why I've been sticking to this app for quite some time now. CONS: How it automatically saves everything takes a bit of getting used to. Aside from that, the only other issue that I've faced is its integration with Quickbooks. It's been a struggle trying to figure it out from time to ...
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TM
Teri M
03/09/21
"The switch to On Pay"
What do you like best about OnPay? Customer support is great, I like that it is all on line, employees can set up their own information and other things. What do you dislike about OnPay? Sometimes a little tough to figure out but support is very responsive and helpful What problems is OnPay solving and how is that benefiting you? Inputting payroll is much easier, point of contact is not a problem, understanding tax withholdings etc is good.
CS
Chloe Summar
03/02/21
Great customer service
Great customer service, easy to use and good price.
JW
Jeff W
03/01/21
"Easy format and great support"
What do you like best about OnPay? The Zoom meeting with a rep for start up was very comprehensive. Did a lot of the work for me but also explained what she was doing. After set up, reps were very helpful in chat format. What do you dislike about OnPay? Still getting used to format and not as confident in my running payroll as I will be ( First month of OnPay). What problems is OnPay solving and how is that benefiting you? Great time saver for me personally. I have done my own payroll for 4 ...
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AH
Arlen H
02/24/21
"Great price, easy system setup, experienced transition team and outstanding customer service!"
What do you like best about OnPay? We were transition from in-house systems for payroll, onboarding and document tracking with an external accountant for filing required tax forms to OnPay. The transition team was awesome for getting our legacy data into the system and employees setup with past payroll for the year as well as employee garnishments. Our mock payroll run matched our self-run payroll with a few minor exceptions with Montana State Withholding (an error in our original payroll ...
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TN
Tara N
02/24/21
"Great for small businesses"
What do you like best about OnPay? Being a small, small business (2 employees) we wanted something easy to use but also low in cost. Most other services had a blanket price for 1-12 employees and also charged extra for direct deposit. OnPay keeps it easy and doesn't charge us an arm + leg + first born. What do you dislike about OnPay? Customer service takes a bit long to respond but with the pandemic happening, i know it puts a lot of companies in precarious positions. I'm sure OnPay is ...
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AU
Anonymous User
02/24/21
"Great Customer Service!"
What do you like best about OnPay? The onboarding process has been easy with OnPay entering all of our employees, their deductions, previous checks, etc. My dedicated representative has been very patient and kind during the whole process and has answered all of my questions. The set up has been super easy! What do you dislike about OnPay? The only complaint I've had is from my employees when they logged in to see the net of their check and it takes an extra click to find the net. Not a big ...
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AU
Anonymous User
02/04/21
"Perfect Payroll for Small Businesses"
What do you like best about OnPay? The payroll portal is super easy to use. What do you dislike about OnPay? I wish they would set up state unemployment for you. What problems is OnPay solving and how is that benefiting you? I can access any forms I need very easily.
AU
Anonymous User
02/02/21
"CFO"
What do you like best about OnPay? Onpay is easy to use, keeps us up to date with holiday / payment reminders, and is super easy to use. What do you dislike about OnPay? Onpay is a great software to use if you are a company that just wants the ease of paying employees and not worrying about taxes / end of the year documents. It might be less easy to use if you have a larger company, with a fluctuating work force. What problems is OnPay solving and how is that benefiting you? Onpay takes ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].