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9.4

Spot Score

OnPay - Payroll Software

OnPay Reviews in May 2025: User Ratings, Pros & Cons

Streamline your payroll process and save time and money.

4.8

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Starts from $40/Month

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OnPay Reviews & Ratings

4.8

Excellent

Based on 822 ratings & 325 reviews

Rating Distribution

Excellent

(320)

Very Good

(2)

Good

(2)

Poor

(0)

Terible

(1)

Expert's Review

OnPay has consistently proven itself to be a reliable and user-friendly payroll solution, particularly suited for small businesses and nonprofits. Over the past year, customers have raved about its intuitive platform, which simplifies complicated tasks like tax filing, employee onboarding, and payroll processing. OnPay's standout feature is its exceptional ...Read more

OnPay pros and cons

  • OnPay stands out for its intuitive design, making it easy for supervisors, managers, and payroll specialists to navigate and execute payroll tasks efficiently

  • It supports both hourly and salaried employees, allowing companies to manage diverse workforce needs under one system.

  • By automating key payroll functions, OnPay helps organizations cut down on the time and expenses typically involved in payroll operations.

  • OnPay streamlines tax reporting, helping businesses avoid penalties by automating federal, state, and local tax filings.

  • While great for SMBs, larger companies might find customization options less robust for complex payroll needs.

  • OnPay focuses on payroll and may require additional tools for functions like recruitment or performance management.

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Showing 171-180 out of 325

LM

Liz Moitoso

02/01/21

5 out of 5

Great customer service and always get…

Great customer service and always get my questions answered with any calls I’ve made.

B

Braxton

01/30/21

5 out of 5

An excellent tool backed by an excellent team.

PROS: They have a really helpful and efficient support team. Whatever question I have for them, they are always willing to address and/or resolve. . CONS: I am very happy with OnPay. I can't think of anything negative to say about this tool.

AU

Anonymous User

01/27/21

5 out of 5

"Choose OnPay!"

What do you like best about OnPay? The customer service is fantastic. We never have issues with software glitches. We feel in safe hands with OnPay What do you dislike about OnPay? We do not dislike anything about the platform Recommendations to others considering OnPay: There are a lot of payroll platforms out there, but don't look any further - OnPay is the best solution for any small business owner. What problems is OnPay solving and how is that benefiting you? Payroll is convoluted and ...

Read more

KL

Kevin L

01/26/21

5 out of 5

"OnPay: Terrific Payroll Program"

What do you like best about OnPay? The ease at which running payroll is every month What do you dislike about OnPay? Nothing has been a problem or dislike at this time. What problems is OnPay solving and how is that benefiting you? I’m solving the problem of tax preparation for my accountant. It’s creating a streamline payroll system

LK

Liz Krieg

01/25/21

5 out of 5

If you have Payroll to do - Use OnPay!

If you have Payroll to do...I highly recommend OnPay as a payroll service. This company offers an easy to navigate website. I have used this service for over 3 years and will continue onward with them. Doing payroll for my employees is so easy! OnPay handles all of my Federal and State taxes for paychecks and direct deposits paychecks. It is truly "hands off" for busy me. Customer Service is fast to reply and ever ready to assist if there are any questions.

MK

Mark Koury

01/25/21

5 out of 5

We love OnPay

We love OnPay. We switched from Gusto last year, and it was so much better. Their customer service is the best of any business I've ever worked with. Their technology is top notch as well. They have accommodated our growth at every step.

M

Maria

01/24/21

5 out of 5

This tool was great for my small business.

PROS: Their customer service was fantastic. It's simple to use. Employees can easily enter their details. Website is easily understood. There's always someone to talk for questions or concerns. CONS: Absolutely nothing. I love everything that OnPay has to offer. Employees have been really helpful in helping me get around the tool. There's nothing else like it in the market!

AU

Anonymous User

01/06/21

5 out of 5

"Onpay is excellent for my small business"

What do you like best about OnPay? Onpay was so easy to use and they have the absolute best customer service. They have made it so easy to use their service and provide the BEST customer service if you need help along the way. Which, I needed a lot of help. As a small business owner, I am happy with their prices and their great service. You will not regret switching over to them. In my opinion, they are awesome!! What do you dislike about OnPay? It was a little difficult to get someone to ...

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W

Willie

12/31/20

5 out of 5

An excellent app bundled with great support.

PROS: I'm running a small startup. I've been making use of OnPay for a few years now. The app is simple to utilize and is straightforward. The greatest thing with the app is their customer support. I was able to resolve all my issues by talking to someone over online chat. Businesses out there should take a good look at OnPay. CONS: At the moment? Nothing. I favor just about everything with OnPay. The one teeny downside was that I wasn't able to use it much and I still had to pay for it. ...

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AU

Anonymous User

12/22/20

5 out of 5

"Value, Ease of Use, Superior Customer Service"

What do you like best about OnPay? Software is user-friendly, intuitive and packed with features. I was even able to add workers comp. Plus, there's an option to export data directly to QuickBooks. Overall, the service is slick and best of all, it won't break the bank. Certainly the best payroll software money can buy. What sets OnPay apart is the customer service- truly above & beyond. They are SUPER responsive. The chat feature is both convenient and effective and the service reps are ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].