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9.4

Spot Score

OnPay - Payroll Software

OnPay Reviews in May 2025: User Ratings, Pros & Cons

Streamline your payroll process and save time and money.

4.8

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Starts from $40/Month

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OnPay Reviews & Ratings

4.8

Excellent

Based on 822 ratings & 325 reviews

Rating Distribution

Excellent

(320)

Very Good

(2)

Good

(2)

Poor

(0)

Terible

(1)

Expert's Review

OnPay has consistently proven itself to be a reliable and user-friendly payroll solution, particularly suited for small businesses and nonprofits. Over the past year, customers have raved about its intuitive platform, which simplifies complicated tasks like tax filing, employee onboarding, and payroll processing. OnPay's standout feature is its exceptional ...Read more

OnPay pros and cons

  • OnPay stands out for its intuitive design, making it easy for supervisors, managers, and payroll specialists to navigate and execute payroll tasks efficiently

  • It supports both hourly and salaried employees, allowing companies to manage diverse workforce needs under one system.

  • By automating key payroll functions, OnPay helps organizations cut down on the time and expenses typically involved in payroll operations.

  • OnPay streamlines tax reporting, helping businesses avoid penalties by automating federal, state, and local tax filings.

  • While great for SMBs, larger companies might find customization options less robust for complex payroll needs.

  • OnPay focuses on payroll and may require additional tools for functions like recruitment or performance management.

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Showing 181-190 out of 325

GM

Gwen M

11/26/20

5 out of 5

Great payroll service!

What do you like best? What I like best about OnPay is how easy it is to navigate the site. It's easy to run, review, or change payroll. What do you dislike? There is nothing I have experienced that was a negative with OnPay. Recommendations to others considering the product: OnPay is a great choice for running payroll particularly for a small business! What problems are you solving with the product? What benefits have you realized? It takes care of our payroll ...

Read more

VR

Vinny R

11/26/20

5 out of 5

User friendly platform. Great support team.

What do you like best? So many things are great. Their support team responds quickly. The interface is easy to use especially for small and first time business owners. The set up takes you step by step, and easy to follow instructions. It helps businesses know that they are not missing any necessary things (like taxes). What do you dislike? Nothing really. Everything about onpay a functionality and user support is good. The only thing I can’t think of is that it Can’t be used ...

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JH

Jennifer H

11/24/20

5 out of 5

great for small biz and first-time employer

What do you like best? Quick easy and fast. Helpful support people. This was much much better than another very large payroll provider that starts with a "P". What do you dislike? The written support materials are not sufficient in scope but the support team made up for that problem. What problems are you solving with the product? What benefits have you realized? less expensive payroll that I could manage without having to take an annoying phone call every two weeks. ...

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JS

Jonathan S

11/19/20

5 out of 5

I Always Recommend OnPay

What do you like best? OnPay fits my business needs to a t. The few times there were any hiccups, they were right there, responsively, with a solution. I like that I can run payroll when I want to in about 2 minutes. Very convenient. And they're quarterly/annual filings have always been accurate and reliable. Very pleased with OnPay. Jonathan Stanwood What do you dislike? Nothing (But they want me to make this 50 characters, so I think I have complied.) What problems ...

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ER

Eli R

11/02/20

5 out of 5

Great Service & Product

What do you like best? Onpay has great customer service and an easy to navigate platform. I am able to easily search for any employee and see their pay history. Onpay also has an easy export function which has been very useful. The customer service at Onpay is great, any time I need assistance or a question there is always someone available to assist me. What do you dislike? There has been nothing that I needed from Onpay that they were unable to help with. Sometimes when ...

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DD

Deborah d

10/22/20

5 out of 5

OnPay is Awesome!!!

What do you like best? I just started using OnPay and their platform is excellent. Customer service is what is really impressive. Speak English, understands what I am saying, and provides guidance. The integration part with Quickbooks is really awesome. Works perfectly. Tax filing, benefits administration, all in one place is great. As I onboarded, their team was hands-on attentive, and very patient. You cannot beat the price point, especially that it offers an HR part to it. Now ...

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DR

David R

10/05/20

5 out of 5

Great service and support

What do you like best? Easy to use, good support and responsiveness What do you dislike? The online help content doesn't cover all scenarios Recommendations to others considering the product: Understand state registration requirements What problems are you solving with the product? What benefits have you realized? Paying my employees accurately and on time

DV

Dawn V

10/05/20

5 out of 5

Simple to use

What do you like best? That ONPAY takes care of taxes. I love the freedom of not worrying about it. If you have any questions the Online chat is amazing and quick to reply back to you. The reports you need is just a click away with all the details needed or you can customize to what you need on them. What do you dislike? I have nothing that I dislike at this time. Recommendations to others considering the product: I did do some research before choosing OnPay. The pricing ...

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PL

Ping L

10/01/20

5 out of 5

Cost-effective for small business owners

What do you like best? I like most the simplistic interface and functions provided. What do you dislike? The unemployment insurance is not very clear at the beginning, which can potentially described better from the interface how to set it up properly. What problems are you solving with the product? What benefits have you realized? I used OnPay to take care of my tax filing, unemployment insurance, payroll. I have them all figured out after consulting with the OnPay ...

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RJ

Reginald J

09/23/20

5 out of 5

HR revolutionized

What do you like best? The ease of setup. Many features and very low cost. Exceptional customer service. What do you dislike? I cannot think of anything I dislike about Onpay. Fair prices, great customer service and tons of features. Recommendations to others considering the product: Onpay makes setup easy. Nothing really to do except login and send an email to employees for onboarding What problems are you solving with the product? What benefits have you realized? ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].