OnPay Reviews in July 2026: User Ratings, Pros & Cons

"EA"

What do you like best about OnPay? Onpay is easy to use and has great customer service. I really like the variety of payroll reports. This product connects with QuickBooks online smoothly and has simple exporting set up. What do you dislike about OnPay? Our companies should have moved over sooner. Everything works as it should A few glitches with school district but can find a work around this problem. What problems is OnPay solving and how is that benefiting you? The more clients you have ...

We switched from a single source…

We switched from a single source payroll service to OnPay. The transition was very smooth and the staff guided us along the way. They were very available for any specific issues and questions along the way. Our payroll service using OnPay has been nearly flawless.

OnPay Rocks!

I have done payroll for years and OnPay takes all of the difficulty out of payroll! Honestly they have a great app and a terrific team of people. They handle all of the standardized Federal and State Reporting. Even during the pandemic they were set up and ready to go for PPP and ERTC assistance. I barely lifted a finger, just exported reports that OnPay had developed to meet the requirements for the PPP and ERTC. I confirmed the IRS requirements were met and just forwarded the reports to ...

"Highly recommended"

What do you like best about OnPay? The platform is so easy to use and cusot What do you dislike about OnPay? The platform is so easy to use and customer service is great. What problems is OnPay solving and how is that benefiting you? I am using it for payroll and tax filings and it is a very streamlined process.

"Everything seems just right"

What do you like best about OnPay? Setup was straight-forward and running payroll is a snap. The basics are all saved and unless there are changes, it's click, click, done. I previously owned a business for 15 years and payroll was always a headache. I wish I would have discovered OnPay sooner. For the occasional task that takes more than the basics, there are numerous help-articles and links to walk you through the hard stuff (like setting up your unemployment account with the state. Ugh. ...

"Best Payroll"

What do you like best about OnPay? User interface is very streamlined and easy to use. What do you dislike about OnPay? Customer service can take a while to answer phones. Recommendations to others considering OnPay: Its is the easiest and most cost effective. What problems is OnPay solving and how is that benefiting you? Making payroll the easiest it's ever been. That saves me time.

"Onpay has been great in helping Ultra Roofing with Payroll."

What do you like best about OnPay? Anytime we have issues or questions they do not hesitate to help. Thank you for all you do! What do you dislike about OnPay? I have not found any dislikes with OnPay What problems is OnPay solving and how is that benefiting you? Payroll for Ultra Roofing, LLC.

"Communication is Essential"

What do you like best about OnPay? I like working with OnPay, when I have quick question and call in, they are available with a live customer service rep, professional and knowledgeable. Requesting payroll is a breeze and direct deposit is fast. We had a recent issue of a wrong bank account number put in by an employee and they were able to fix the problem and reissue the funds within 24 hours. I am expressed and would recommend OnPay to any of my business associates. Great company! What do ...

"Comprehensive payroll software that is easy to use."

What do you like best about OnPay? Payroll software is comprehensive and easy to use. Great support team. Great reports. Great cost for products. What do you dislike about OnPay? Slow response time for questions in some instances. Recommendations to others considering OnPay: Recommend using OnPay for their payroll needs. What problems is OnPay solving and how is that benefiting you? Efficient payroll processing allows me to get more done in less time. High return on investment.

"Outstanding Support, Fantastic Features, Easy To Use"

What do you like best about OnPay? We started out using Square Payroll, which was a nightmare wrapped in a horror show for the whole 2 months we used it. OnPay imported all our payroll runs, employees, etc. They scheduled a call to walk us through the software the next day. Every time I have a question, there's someone available - either via chat, email, phone, or video call. The entire support staff is extremely knowledgeable but when I have a question they don't immediately have an answer ...