OnPay Reviews in July 2026: User Ratings, Pros & Cons

"Excellent service for small businesses"

What do you like best about OnPay? The website is extremely intuitive and easy to use. If I've needed assistance, help is extremely easy to access. The staff is friendly and professional. We formerly used Paychex and I have found OnPay to be much superior in customer service and ease of use. What do you dislike about OnPay? So far there is nothing I dislike. I cannot think of anything that is missing. We have only been with the company for about 6 months and so far my experience has been ...

"OnPay is fast, easy, affordable and supportive, especially for small and new growing organizations"

What do you like best about OnPay? I love the customer support and the ease of processing payroll What do you dislike about OnPay? There is nothing to dislike at the moment Recommendations to others considering OnPay: I would have all the documentation ready for the employees when you are prepared to set up employee's accounts. And contact customer support for help because they're amazing! What problems is OnPay solving and how is that benefiting you? I am saving money with processing ...

"Easy!"

What do you like best about OnPay? OnPay is easy to use! Has everything you need to keep your business running smoothly. Their communication with answering questions is fast! I wouldn't go with anyone else! What do you dislike about OnPay? I haven't found anything I dislike yet. When creating a profile I did get confused at times but was easily handled and really all I needed to do was be patient. What problems is OnPay solving and how is that benefiting you? They help by making the ...

"Making Payroll Easy for New Businesses"

What do you like best about OnPay? Easy to set up and get started, great customer support, very affordable. What do you dislike about OnPay? Nothing, so far. Everything has been great. What problems is OnPay solving and how is that benefiting you? Ease of payroll and recordkeeping

"Love OnPay services!"

What do you like best about OnPay? I love how quickly a team member from onpay is able to get back to me! The customer services has been easy and so helpful! What do you dislike about OnPay? I have not experienced any downsides! I am very pleased with all services so far. What problems is OnPay solving and how is that benefiting you? OnPay is currently solving all payroll needs and it is extremely helpful that they make all tax payments for me.

"Simple setup and great value"

What do you like best about OnPay? OnPay made it easy to switch from our previous payroll provider. The setup process was simple to understand and customer service staff responded quickly and clearly when inquiring with questions and needing help. What do you dislike about OnPay? I can't really find anything that I dislike about OnPay. They provide exactly the promise they made on their website, simple, non-nonsense payroll processing with very competitive pricing. Recommendations to others ...

"We cannot recommend more highly"

What do you like best about OnPay? The customer service was fantastic. It’s also easy to use and reasonably priced. What do you dislike about OnPay? I can’t think of any downsides to onpay. We are a tiny company but they treat us like a VIP Recommendations to others considering OnPay: Don’t hesitate. We can’t say enough good things about the Onpay experience. Thank you. What problems is OnPay solving and how is that benefiting you? Keeping our payroll streamlined and our witholdings ...

"Time is money"

What do you like best about OnPay? I appreciate the ease of use. It couldn't be easier What do you dislike about OnPay? There is nothing to dislike about the service Recommendations to others considering OnPay: You won't find a better resource for the money! What problems is OnPay solving and how is that benefiting you? Time is the biggest issue. On Pay gives me back the time I wasted doing payroll myself.

"OnPay makes hiring and paying virtual employees so much easier."

What do you like best about OnPay? While I was left with some details to tackle in the employee onboarding process, such as registering with out-of-state agencies for my virtual employees, I felt there was a reasonable level of support available through OnPay. Once that set-up was complete the regular monthly payroll is a breeze, and far simpler to understand, than the experience I had with a large national brand name some years ago. What do you dislike about OnPay? I think the website ...

"Easy Payroll Transition - easier than our previous CPA"

What do you like best about OnPay? Our new accountant was familiar with and recommended this program for our payroll conversion from a system our previous accountant was using and charging us twice the price. We were all in within about a 1 hour and have had success from the beginning of our first run-through. We recently added Simple IRA accounts for corporate matching - we needed some customer service to confirm we were proceeding correctly. They answered our questions easily and walked ...