OnBase Reviews in May 2025: User Ratings, Pros & Cons

Good software hindered by a loss of vision.

At one time Hyland Software had a mission which was to make content management accessible to everyone. It created a pricing model that allowed companies large and small to take advantage of it. It's a shame, because the OnBase software is the most diverse and usable from a development perspective to create powerful solutions. Although it tends to be difficult to really master it thanks to sprawl. Recently, internal decisions were made to basically only go after "the whales" - your large ...

"The only answer for ECM is Hyland OnBase!"

What do you like best about OnBase? The ease of use and IT administration and implementation is hard to beat. Hyland continues to improve and develop it's software to evolve from it's initial implementation as a scanning solution to a leader in automated workflows and enterprise content management.

"A highly tool-able ECMS for nearly any requirement set"

What do you like best about OnBase? With OnBase, Hyland offers a wide variety of modules and capabilities allowing customers to build a made-to-order solution without having to pay for features they're never going to use. Many of OnBase's tools are highly configurable without any need for custom programming, but the ability to do so is there if you wish to devote the resources to it. The workflow & workview modules allow for the building of in-system applications and rules-based process ...

"Unlimited Possibilities for Innovation"

What do you like best about OnBase? The ability to connect any 3rd party application and configure the system to create endless possibilities for business process automation

"An Overall Solid Product"

What do you like best about OnBase? OnBase can be molded to fit many different use cases and can be used in some capacity in almost every department of a company.

"One platform for all, Hyland can do it all!"

What do you like best about OnBase? Easy of use and the ability to adapt to multiple industries with one product all tied together. The community gives everyone a voice and the ability to voice their opinions and drive new features/functionality. Hyland's yearly conference brings everyone together to learn about new features and products about the platform coming to market, training, testing and networking with others to see how you might have a new use case to bring back to your office.

"Manage your work efficiently through OnBase"

What do you like best about OnBase? It is the wide platform where we manage our contents and different processes. This has minimized all the threats and insecurity we faced in terms of data security across our entire enterprise. It has brought collaboration in our workflow across our organization in our major processes related to IT and other core business systems. Thanks to this software which has saved our time and delivers us quality services.

"Best workflow management tool"

What do you like best about OnBase? It effectively monitors workflow in all departments within our organization.Our sales team easily save customers contacts and use them during email campaigns. Contributes to proper record keeping for all business operation.

"Mange your work through OnBase"

What do you like best about OnBase? We are happy and satisfied customers of OnBase Hyland, which has provided its services to manage our content and helps in data organization. We are at ease to manage our content, processes and cases. In the past we had faced issue of corruption but with this application, we have surety that along with processing it will keep our content in one secure location. It aims at providing us the right piece of information, whenever needed.

"Document Imaging, Management, Retention, and much more..."

What do you like best about OnBase? Our institution uses OnBase for a wide variety of business processes. The delivered features allow for an incredible amount of expansion... Workflow, Workview, document retention, etc. There are dozens of integration that expand its use even further. This is truly an enterprise document management system.