OnBase Reviews in May 2025: User Ratings, Pros & Cons

"Great way to organize issues"

What do you like best about OnBase? This has a great way to organize issues we have and submit for adjustments to our deals. Offices are able to escalate problems through onbase but as a use on the other end I find it pretty simple to use once you're properly trained on what to do. The automatic emails when something gets completed or needs more attention is probably my favorite feature.

Makes many processes upfront and smooth

PROS: It can accommodate hundreds of various files and documents in a common hub. Searching and accessing such files is super-easy too, especially that we can open it anywhere and anytime. CONS: Its UI looks unappealing and old, especially when compared to other cloud platforms. I hope it would receive upgrades in terms of aesthetics.

"Rigid, Fixed Functionality."

What do you like best about OnBase? OnBase does the most basic search and index functions well. It doesn't lag or have latency very often. The user can have multiple windows open and move them between screens for the most convenient arrangement. Entries can be indexed in a variety of ways - by control number, alphabetical order, index number, and so on. There's also the ability to add notes to the documents, which is an important function for customer service.

"All in one place"

What do you like best about OnBase? It's easy to upload, download and view documents What do you dislike about OnBase?

"OnBase- The best!"

What do you like best about OnBase? Alot of options when it comes to sharing reports, indexing documents, etc. What do you dislike about OnBase?

"OnBase- The best!"

What do you like best about OnBase? Alot of options when it comes to sharing reports, indexing documents, etc. What do you dislike about OnBase?

Thoughts from using OnBase

PROS: OnBase lets me manage different documents easily. I can upload them for secured storage. Then, I can easily retrieve them when needed, as well as share them with the right people conveniently. CONS: Searching documents using group numbers is quite inconvenient. I also experience the documents loading sluggishly every now and then.

"Product is good and understandable"

What do you like best about OnBase? The tools and capture technologies of Onbase are good What do you dislike about OnBase?

"One of the most user friendly application ive come across"

What do you like best about OnBase? It is easy to use and manage. Very flexible both to use and to administer. Really like the granular level of configuration that it provides.

"One of the most user friendly application ive come across"

What do you like best about OnBase? It is easy to use and manage. Very flexible both to use and to administer. Really like the granular level of configuration that it provides.