ManyChat Reviews in July 2026: User Ratings, Pros & Cons

Long time user honest review. @dericsells

I honestly can't understand why the reviews are low. If you know how to use it, which I've been doing so for about 4 to 5 years across both facebook and most recently Instagram, its an invaluable tool. The new AI stuff is game changing. My only gripe is they are openly advertising the way I use it w/ the comment keyword to dm automation lol. but great company.

Best IG tool I have ever used

Date of experience: October 23, 2024

So difficult to navigate

So difficult to navigate. They assume it's obvious but it's really not. Too many options are shown but what they actually do and getting it to do what you want is SO HARD. basically need to hire professional help if you want anything beyond the basics.

ManyChat has been a game changer for my…

ManyChat has been a game changer for my agency AdSocial. It’s enabled us to deliver client campaigns that deliver an interactive ‘discovery’ experience, leverage free remarketing and uncluttered ad placements.

Sooo good! BUT

Sooo good! It's so helpful for my business. I saved my VA's time having to get back to the people in my DMs one by one, so she can focus on other tasks that help my business. But I wish there was an automation that sends a message to my new followers, even if there is no prior contact yet... There are also quite a number of things I'm not happy with--restrictions like not being able to send a more dynamic message as a "Send to Comment Reply" and the issue of when the messages get ...

Time saving, affordable, and making more sales!

Many chat makes it so easy and affordable to get digital products straight to the direct messages of my clients. My sales have increased and I am spending 1/3 of what I used to spend on email marketing. It is such a helpful piece of technology. I save HOURS of time that I would be spending sending DMs to clients!

Amazing Service It's a programme i…

Amazing Service It's a programme i don't know where i'd be without!

Excellent Product & Customer Service

I have been using Manychat for our agency for 5 years and am very happy with everything we can deliver for our clients on all platforms. As an agency we get excellent customer service with an instant live chat function so we can solve issues immediately.

This company is disruptive

This company is disruptive. I can do a lot of things for my job. I'm so grateful for manychat.

Love this platform!

Date of experience: October 23, 2024