ManyChat Reviews in July 2026: User Ratings, Pros & Cons

The thing is IT WORKS

The thing is it works. I had much more success after using Manychat than before. I use my own identity in the messages, I can play with my followers, and they enjoy it. Some did not realize how automated it was until I told them.

WELL THOUGHT

They've thought of everything. After using manychat, using any other similar software is a painful experience. I use it for Telegram and Instagram for a lot of purposes. We've created sophisticated automations thanks to the vast options manychat gives us and I think 99% of people using manychat are just using 5%< of it's potential!

Good and bad

1. The automations are great when they work. I’m experiencing issues with buttons not working in messages which means I need to manually intervene. 2. Training videos are out of date ajd have been promised to be updated for several months yet still waiting. 3. Customer service takes on average a week to get a reply. There is no live chat function and generally the support is lacking and a real problem they need to address.

Better media control

WhatsApp should be able to send GIFS and STICKERS, also be able to read voice messages. I've heard other chatbot platforms do that. Thanks

It's a great tool but training needs improvement.

It's a great tool, but the education around it is really poor. Outdated content, not easy to understand. I'm only doing basic things because I can't figure out how to put together some (what I feel should be basic and popular) automations. I'm definitely not a novice when it comes to using software tools, nor an idiot, but the training videos just don't line up the dots enough. I like the Many Chat summit with insights from others using it but again, I find it very "this is what it can do ...

An incredible product. Non-existant customer services.

An incredible product with non-existent customer service. When it works, it is a dream. When things break you will be lucky if you get a reply from anyone

The automations are great...when they…

The automations are great...when they work! I find I'm having to manually reply to a lot of people daily because buttons don't work, random templates that have nothing to do with me get sent. If it was more reliable, it'd get more stars from me.

THANK YOUUUUUUUUUUUUU

Date of experience: October 23, 2024

Sooo good! BUT

Sooo good! It's so helpful for my business. I saved my VA's time having to get back to the people in my DMs one by one, so she can focus on other tasks that help my business. But I wish there was an automation that sends a message to my new followers, even if there is no prior contact yet... There are also quite a number of things I'm not happy with--restrictions like not being able to send a more dynamic message as a "Send to Comment Reply" and the issue of when the messages get ...

Lots of outages & no rhyme or reason to automations stopping working

Too many outages & automations just stop working randomly. They also have no way of backing up contacts information other than their ID # & they need an analytics tracking dashboard