ManyChat Reviews in May 2025: User Ratings, Pros & Cons

Unresponsive Customer Support

Eight days we've been waiting for a response to a support ticket. Either grow your support team or pack your bags and go home. The unreliability of both the platform and support agents makes Manychat untenable as a solution for our business.

If I could do zero stars I would

If I could do zero stars I would. Once they have your card information they will not stop billing you. I’ve been trying to cancel. When logging in it says I don’t have an account. They have no customer service. By email they send me their “help” section which is useless since I have to login to do anything. 0/10 recommend.

"ManyChat"

What do you like best about Manychat? How easy it is to learn how to use their tools and the flexibility they allow. What do you dislike about Manychat? I haven't launched yet so at the moment there is nothing I have picked up. What problems is Manychat solving and how is that benefiting you? Making it easier for customers to reach my clients.

"Automatic chat conversations"

What do you like best about Manychat? Instant automatic Instagram DM's. Best customer support ever. Easy to use. Drives sales in practical ways by integration of tools. Superfast instagram DM for marketing. Best and effective tool for Instagram marketing and the instant start of the conversation. What do you dislike about Manychat? Nothing. Very satisfied with these tools and automatic DM's. What problems is Manychat solving and how is that benefiting you? It offers excellent features like ...

"WHERE HAS THIS BEEN!?!"

What do you like best about Manychat? The ability to be able to connect with our followers and social engagers What do you dislike about Manychat? Wish they had more automations and better pricing What problems is Manychat solving and how is that benefiting you? Reaching customers and connecting with them more

The app is hard to use and they denied…

The app is hard to use and they denied an account deletion which a GDPR breach

Incorrect Pro Subscription Charges

I've been a customer of ManyChat for over 5 years, however in March this year I discovered that a new ManyChat pro subscription had started on one of my Facebook pages without my knowledge or notification emails. This is an error on ManyChat's part however I only discovered this now, over 6 months later and ManyChat are refusing to refund the amount. I used to be a big fan of this company however you should be aware of this problem and if connected to the service, with a card on file, ...

Ttechnical issues and BAD Support

Lot's of technical issues, and the support is non-existent and worthless.

Very bad company

Very bad company. I am PRO user and I dont have chat support, always have problem with site, always some erors on server, delete my flows etc

"Chatbot efectivo pero complejo"

What do you like best about Manychat? El alcance y flujos que tiene es aprovechable, registrar varios usuarios lo hace un mas optimizado What do you dislike about Manychat? Es algo complejo de usar, y mas si quiere darle la herramienta no a un CM si no a un vendedor, lo que acortaria el proceso de comunicacion, seria bueno implementaran pequeñas capsulas dentro de la opciones para entender mejor cada componente What problems is Manychat solving and how is that benefiting you? La ...