LabiDesk Reviews in June 2026: User Ratings, Pros & Cons

All in one software to help you manage your customer support

Great all-in-one customer support tool. Love the team behind it they are open to feedback and listen to the users. Customer support is also helpful and they fix problems whenever I get stuck.

"Stop paying for individual software!"

What do you like best about LabiDesk? I have a team of 20 people to manage, and every 2 weeks, another set of 20 will rotate. I have never tried a tool before who can do that for you in such an easy fashion. Resetting teams and managing has never gelt so complete. Kudos for the very easily understandable UI. It's so good! What do you dislike about LabiDesk? Not much, but I hope it improves more in the future. Looking at the roadmap, it feels like there's more to see in the following ...

"Simple Customer Ticket Portal"

What do you like best about LabiDesk? Labidesk is a lifesaver. It's an all-in-one helpdesk software that lets me engage with my customers and get them the answers they need to be satisfied. I would recommend Labidesk to any customer service or sales team out there! What do you dislike about LabiDesk? The reporting is still in progress, and I think the UI does have some room for improvement. I can't wait to see the reporting feature be live and in full power. Recommendations to others ...

"A good new help desk tool in the market."

What do you like best about LabiDesk? Unlike other helpdesk tool this even has a mini crm along with other functionality which is great. What do you dislike about LabiDesk? The Pricing is a bit on the higher side but that can be ignored too because of the features offered. What problems is LabiDesk solving and how is that benefiting you? Helping customers, generating more leads, building a better customer service.

Great helpdesk tool!

I like the ease of the dashboard, the UI/UX is good, I can access everything in one place. Making the ticketing system easier, and very rich in widgets such as ticket systems, help widgets, and even live chat that can help make the helpdesk system on the website easier for developers. But there's still a lot that can be improved, maybe the personalized help site can make a live view when editing, and drag & drop the unit will make the UX better. Pagespeed score is also slightly affected by ...

"Great shopify integration"

What do you like best about LabiDesk? Finally a helpdesk that integrates with Shopify What do you dislike about LabiDesk? Chat box should be more customizable and be able to remove branding What problems is LabiDesk solving and how is that benefiting you? I can see my customer's order information when they complain about a product, instead of having to ask them.

"Great help desk for SMB!"

What do you like best about LabiDesk? I like the live chat function of LabiDesk. It allows customization to make the live chat widget match the look and feel of my brand. The intercom template they have for live chat is my favorite. What do you dislike about LabiDesk? I'm not liking the UI/UX of the software as I feel like the current menu on the left is a bit compact and clustered. I hope they improve the layout similar to Intercom or ZenDesk. What problems is LabiDesk solving and how is ...

"Nice templates, great roadmap!"

What do you like best about LabiDesk? Easy to set up and onboard. The initial set up and onboarding are intuitive and fast. What do you dislike about LabiDesk? Product is still early stages, but roadmap includes killer features. What problems is LabiDesk solving and how is that benefiting you? Unified inbox and having all your social channels feed into one place to catch all customer and prospective customer communications is key.

"Polished Helpdesk Solution!"

What do you like best about LabiDesk? I have been looking for a helpdesk-type tool to make it easier for my clients to get in touch if they need assistance. Been using LabiDesk and I can tell it is exactly what was missing from my workflow. Everything is laid out logically and it is intuitive. It makes it super easy to see when and who needs assistance. I can quickly reply and sort things out for them. Another thing I like about this is that it is a polished platform, so less bugs equals ...

"If north of your company is customer service then this is a must try."

What do you like best about LabiDesk? The ease and simplicity of product use are something that I like. What do you dislike about LabiDesk? Nothing as such, but UI can be a little better. What problems is LabiDesk solving and how is that benefiting you? Customer service, chat is what I try to solve.