LabiDesk Reviews in June 2025: User Ratings, Pros & Cons

"Simple Customer Ticket Portal"

What do you like best about LabiDesk? Labidesk is a lifesaver. It's an all-in-one helpdesk software that lets me engage with my customers and get them the answers they need to be satisfied. I would recommend Labidesk to any customer service or sales team out there! What do you dislike about LabiDesk? The reporting is still in progress, and I think the UI does have some room for improvement. I can't wait to see the reporting feature be live and in full power. Recommendations to others ...

"A good new help desk tool in the market."

What do you like best about LabiDesk? Unlike other helpdesk tool this even has a mini crm along with other functionality which is great. What do you dislike about LabiDesk? The Pricing is a bit on the higher side but that can be ignored too because of the features offered. What problems is LabiDesk solving and how is that benefiting you? Helping customers, generating more leads, building a better customer service.

"If north of your company is customer service then this is a must try."

What do you like best about LabiDesk? The ease and simplicity of product use are something that I like. What do you dislike about LabiDesk? Nothing as such, but UI can be a little better. What problems is LabiDesk solving and how is that benefiting you? Customer service, chat is what I try to solve.

"Polished Helpdesk Solution!"

What do you like best about LabiDesk? I have been looking for a helpdesk-type tool to make it easier for my clients to get in touch if they need assistance. Been using LabiDesk and I can tell it is exactly what was missing from my workflow. Everything is laid out logically and it is intuitive. It makes it super easy to see when and who needs assistance. I can quickly reply and sort things out for them. Another thing I like about this is that it is a polished platform, so less bugs equals ...

"Great help desk for SMB!"

What do you like best about LabiDesk? I like the live chat function of LabiDesk. It allows customization to make the live chat widget match the look and feel of my brand. The intercom template they have for live chat is my favorite. What do you dislike about LabiDesk? I'm not liking the UI/UX of the software as I feel like the current menu on the left is a bit compact and clustered. I hope they improve the layout similar to Intercom or ZenDesk. What problems is LabiDesk solving and how is ...

I couldn't Find Omni Channel Settings

I couldn't Find Omni Channel Settings. Overall the Support Interface is Modern compared to other Support ticketing systems out there. The Login and navigation process is fast. AM just sure is there is a Mobile App that will be great as well. One of the Outstanding Features, I like is the personal Signature Element. So I don't need to Configure that on my Personal Email. I hope they setup the SMTP Soon.

"Affordable solution for all customer service needs."

What do you like best about LabiDesk? I just started using this, and the ease of use, along with the option to keep all the support channels in one place is what makes it stand apart in the crowd. What do you dislike about LabiDesk? AS I said, I just started using this, so I haven't encountered any serious issues with Labidesk, but I'll update my review as soon as I find something to improve upon. What problems is LabiDesk solving and how is that benefiting you? I've recently launched a ...

"Nice templates, great roadmap!"

What do you like best about LabiDesk? Easy to set up and onboard. The initial set up and onboarding are intuitive and fast. What do you dislike about LabiDesk? Product is still early stages, but roadmap includes killer features. What problems is LabiDesk solving and how is that benefiting you? Unified inbox and having all your social channels feed into one place to catch all customer and prospective customer communications is key.

"Great Helpdesk Tool!"

What do you like best about LabiDesk? I like the ease of the dashboard, the UI/UX is good, I can access everything in one place. Making the ticketing system easier, and very rich in widgets such as ticket systems, help widgets, and even live chat that can help make the helpdesk system on the website easier for developers. What do you dislike about LabiDesk? There's still a lot that can be improved, maybe the personalized help site can make a live view when editing, and drag & drop the unit ...

"Comprehensive Chat and Canned Options from Labidesk"

What do you like best about LabiDesk? It is easy to configure and offers a lot of options. It is customizable and you have all the options available, including adding agents for live chat. What do you dislike about LabiDesk? It will be great if Labidesk can show which page is the visitor on when they initiate live chat. What problems is LabiDesk solving and how is that benefiting you? Connecting with my site visitors and resolving their queries regarding the offering I have on my website