LabiDesk Reviews in June 2026: User Ratings, Pros & Cons

LabiDesk is a customer service and help…

LabiDesk is a customer service and help desk platform that allows you to collect, communicate, and respond to feedback. With LabiDesk, you can easily monitor how customers perceive your company and how they interact with you via email, telephone calls, and chat.

I couldn't Find Omni Channel Settings

I couldn't Find Omni Channel Settings. Overall the Support Interface is Modern compared to other Support ticketing systems out there. The Login and navigation process is fast. AM just sure is there is a Mobile App that will be great as well. One of the Outstanding Features, I like is the personal Signature Element. So I don't need to Configure that on my Personal Email. I hope they setup the SMTP Soon.

"It’s a wonderful app for dealing with helpdesk tickets"

What do you like best about LabiDesk? LabiDesk is a customer service and help desk platform that allows you to collect, communicate, and respond to feedback. With LabiDesk, you can easily monitor how customers perceive your company and how they interact with you via email, telephone calls, and chat. What do you dislike about LabiDesk? There's nothing I don't like about this software. What problems is LabiDesk solving and how is that benefiting you? Lots of tickets

"Very fast app!"

What do you like best about LabiDesk? - The UI - The design looks cool. - It has a lot of options that are easy and intuitively to set - It has themes - has mailbox and chat too - it is super fast. What do you dislike about LabiDesk? I could not verify my mailbox from the begining. The design could be modified a little What problems is LabiDesk solving and how is that benefiting you? We use it to manage our emails from clients

"Comprehensive Chat and Canned Options from Labidesk"

What do you like best about LabiDesk? It is easy to configure and offers a lot of options. It is customizable and you have all the options available, including adding agents for live chat. What do you dislike about LabiDesk? It will be great if Labidesk can show which page is the visitor on when they initiate live chat. What problems is LabiDesk solving and how is that benefiting you? Connecting with my site visitors and resolving their queries regarding the offering I have on my website

"Affordable solution for all customer service needs."

What do you like best about LabiDesk? I just started using this, and the ease of use, along with the option to keep all the support channels in one place is what makes it stand apart in the crowd. What do you dislike about LabiDesk? AS I said, I just started using this, so I haven't encountered any serious issues with Labidesk, but I'll update my review as soon as I find something to improve upon. What problems is LabiDesk solving and how is that benefiting you? I've recently launched a ...

"A new and promising all in one ticket and customer support platform"

What do you like best about LabiDesk? The UI and the ease of use, it's rich in features and still very simple to use. The fact that you can have your customized KB page is also a good addition to the other features. Team collaboration, private notes and unified mailbox support make this app a great player in the sector. What do you dislike about LabiDesk? The lack of Native mobile app for android or apple devices The onboarding was nice but still missing some instructions The theming has ...

"LabiDesk is an incredible software"

What do you like best about LabiDesk? LabiDesk is an all-in-one help desk system. It combines the functionalities of a shared mailbox, ticketing, knowledge base, CRM and time tracking into one overall application. This program is a terrific solution for small businesses looking to keep track of customer data and the issues faced by each customer and resolve them. LabiDesk's features make it great for on-the-go team collaboration and customer support. After setting up LabiDesk using the free ...

"Great helpdesk platform"

What do you like best about LabiDesk? I am satisfied with the integration ability and availability of this product. It's a big plus that it can be placed on any page, including my helpdesk page in one copy-paste step! The dashboard is pleasantly organized which makes finding options easy for me as well because they've thought about what would work best with everyone who decides to use it namely having so many crucial features included into just one package. What do you dislike about ...

Overall great experience easy and…

Overall great experience easy and manageable to manage your clients