LabiDesk Reviews in June 2025: User Ratings, Pros & Cons

Affordable solution for all customer service needs.

With LabiDesk, you can provide exceptional customer support and make the life of your support team easier. It includes various features to streamline all your customer requests. Whether you want to manage incoming requests, track them, or prioritize them - LabiDesk has got you covered. It provides a modern help center with multiple channels for support, so your team can focus on what matters most: providing excellent customer service.

Good all in one app. Need improve UX/UI

what i like - dashboard tutorial check list is very detail - can choose color for app - Help center customize is very easy - Mail server is available for newbie (no need SMTP set up) - Code Injection: i can insert my js code into help center (like popup) - Canned Responses is useful if you must type same response many times. what i dont like - font not clear, i recommend arial or roboto font - pricing page many color - Not display limited number of agents in invite teams (unlimited? ) - ...

A Must-to-Have App if you are starting a Business

I have tested the app extensively. It all includes what a help-desk needed. I created a help desk for my website in 5 mins. I can go into more personalization like color, widget and articles. I used it for gaming blog but I will change it to use it in my educational app. I do not find the blog or news update functions. It really has good function to show articles and search button. Pros - extensive personalization , livechat, instant articles to show, clean UI and beautiful widget, Fast to ...

The product has potential to become best software for full suit support assistant.

I've been looking for a complete one-suit solution to manage our support but haven't found one that matches our needs. Labidesk has the potential to be extremely beneficial to our business.

This is an interesting platform to help…

This is an interesting platform to help service customer queries. Not only customer service, you can use live chat as well. The upcoming integrations with FB, whatsapp is something to look forward.

This is a tool with a lot of potential

This is a tool with a lot of potential. Works well with the current version as well

The automation feature when implemented…

The automation feature when implemented will be a massive time saver. Looking forward to see how this tool will progress.

Overall

Overall, I think it's a great help desk. It allows me to manage support tickets with ease, which helps me provide better service to my clients. The live chat functionality is also great as it's customizable.

Shopify Integration is what makes this…

Shopify Integration is what makes this stand out. Wish all help desks offered that.

Simple Yet Powerful

Loving its simplicity. Pros: Labidesk is a great helpdesk software that all businesses need to have. The software is easy to use and the onboarding process is quick and simple. Cons: The reporting is still in progress and coming soon. Looking forward to see it live.