Kareo Reviews in July 2026: User Ratings, Pros & Cons

"Office Manager"

What do you like best about Tebra (previously Kareo + PatientPop)? The efficiency of the system, easy to use, can definitely adjust to your liking and so many reports i can get from the company. What do you dislike about Tebra (previously Kareo + PatientPop)? Sometimes it takes long to fix certain issues. What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you? Solving the ease of the calendar view, patient demographics and more modernized view all around.

"Effective, but lacking support."

What do you like best about Tebra (previously Kareo + PatientPop)? The ease of use for staff across the board What do you dislike about Tebra (previously Kareo + PatientPop)? The support teams are slow to respond and don't always address concerns. What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you? Clarity in billing software.

"I have found it to be user friendly and saves me a lot of time with charting!"

What do you like best about Tebra (previously Kareo + PatientPop)? Simple and easy to use. I have saved countless hours using Kareo in comparison to my old EMR What do you dislike about Tebra (previously Kareo + PatientPop)? What I have concerns or issues, it is hard to get a hold of someone to help quickly What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you? Efficient charting

"Disappointed"

What do you like best about Tebra (previously Kareo + PatientPop)? We have been very happy with the scheduling options available within Kareo. Adding a new patient is user friendly and quick. It has been helpful being able to prescribe on the platform. What do you dislike about Tebra (previously Kareo + PatientPop)? There needs to be options available within the Kareo App, such as seeing if an appointment is Telehealth or In-Office and having the ability to update that as necessary. It ...

"Lacking critical features and support"

What do you like best about Tebra (previously Kareo + PatientPop)? It's simple to use, but that simplicity comes at the cost of what are now standard features and security functions. What do you dislike about Tebra (previously Kareo + PatientPop)? Support has never solved one issue. Product does not contain features that allow compliance with the open note mandate. Software fails HIPAA on site audit. What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting ...

"New user and very difficult to use"

What do you like best about Tebra (previously Kareo + PatientPop)? We essentially just stated using Kareo. When we did the initial demo for the program, it seemed pretty used friendly. However, since Kareo changed to Tebra, the entire aesthetic of the program changed and it is very difficult to use. It is not the same program. What do you dislike about Tebra (previously Kareo + PatientPop)? The diagnosis codes in the notes are EXTREMELY difficult to use. You have to enter the same code 3 ...

"Tebra is always there for our practice when we need assistance."

What do you like best about Tebra (previously Kareo + PatientPop)? Tebra has a support system that is unique and really can help your practice succeed! I especially like when I need help with ERA's I don't usderstand. They will walk you through step by step. What do you dislike about Tebra (previously Kareo + PatientPop)? I would say the only thing I do not like is when I have to wait a little bit longer for someone to answer a question, especially when I have the patient in house waiting. ...

"Never use This product."

What do you like best about Tebra (previously Kareo + PatientPop)? Not one thing has been helpful from day one. This is the worst platform. What do you dislike about Tebra (previously Kareo + PatientPop)? We have found that Kareo/ Tebra is horrible. We have a programming issue with Medicare Part A as we are a Facility PT/ OT Therapy Billing. We have not been paid for any claims since 05/19/2023. We advised this is a urgent issue for our practice. We are 65% Medicare bases. Medicare Part A ...

"Misleading and Nonresponsive"

What do you like best about Tebra (previously Kareo + PatientPop)? Kareo has fabulous billing software. I cannot deny that their billing system has made some aspects of work much smoother. What do you dislike about Tebra (previously Kareo + PatientPop)? Besides billing, I hate a lot about Kareo. The platform has various security risks, limited functionality in important areas, and various other challenges. What problems is Tebra (previously Kareo + PatientPop) solving and how is that ...

"EASY"

What do you like best about Tebra (previously Kareo + PatientPop)? It's a straightforward system to work with. Kareo is easy to learn and quick to maneuver. It's a system that makes it easy for first-time users. It is straightforward to train. What do you dislike about Tebra (previously Kareo + PatientPop)? The least hopeful about Kareo is that I cannot e- prescribe. It would be much easier if that were an option. I wouldn't have to call in all the medications. This is th What problems is ...