8.6
Spot Score
Instamojo Review: Is It The Right Payment Gateway Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
GDPRInstamojo offers custom pricing plan
Malanad Plantations
Yazon
AE RI SakhiTrusted by many companies including Malanad Plantations
Overview
Pricing
Features
Buyer feedback
Alternatives
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Security & Compliance
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SpotSaaS Analysis for Instamojo
Instamojo is a payment gateway solution used by finance teams handling payment collections and e-commerce managers. With a rating of 2.6/5 from 33 reviews, it indicates mixed feedback from users, suggesting potential buyers should weigh both strengths and limitations carefully.
Users appreciate Instamojo for its quick response time, allowing fast payment collections and payouts within 72 hours, and its user-friendly interface that enhances the payment gateway experience. However, a significant concern is the unresponsive customer support, which leads to lengthy wait times and unresolved issues, causing frustration and trust issues for users.
Quick facts about Instamojo
What is Instamojo?
Instamojo is a custom payment gateway software which provides the best possible services in terms of processing and accepting all kind of transactions. It has a very simple and user-friendly interface and supports various credit/debit cards, multi-currencies and PayPal.
Pricing
Instamojo offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:🇮🇳
Platform
Web + mobile app (iOS & Android)
Instamojo Software Demo
Instamojo was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Instamojo
- Use cases
- Small businesses needing simple payment processing, Medium businesses requiring multi-currency support, Enterprises looking for quick payout processing
- Team types
- Finance teams handling payment collections, E-commerce managers
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Instamojo
Quick response time enabling payouts within 72 hours
User-friendly and straightforward interface
Supports multiple payment methods including credit/debit cards and PayPal
Is Instamojo right for you?
Best for small to medium businesses needing simple, multi-currency payment processing.
Choose Instamojo if
- You need fast payout processing within 72 hours to improve cash flow.
- You want a user-friendly, straightforward interface for easy transaction management.
- Your business requires support for multiple payment methods including credit/debit cards and PayPal.
Consider alternatives if
- Your business demands highly responsive and proactive customer support.
- You cannot tolerate risks of account freezing or funds being held without clear communication.
What buyers should know before shortlisting Instamojo
Instamojo has garnered mixed reviews lately, with a few users expressing dissatisfaction. Some customers reported issues with account freezing, unresponsive customer support, and lack of transparency.
While these are valid concerns, it's important to note that Instamojo offers a user-friendly payment gateway with a straightforward interface, making transactions easy for users. Additionally, the platform processes payouts within 72 hours and charges a reasonable fee of 2% + Rs 3 per transaction.
Despite some negative feedback, Instamojo has the potential to serve as a reliable payment solution for businesses. It's worth considering the benefits it offers, such as quick responses from the team, transparent pricing, and ease of use.
However, prospective users should keep in mind the reported issues and ensure due diligence before fully committing to the service. Overall, Instamojo presents a promising option for those seeking a convenient payment gateway, with the caveat of potential customer service challenges.
Instamojo pros and cons
- Instamojo pros
Quick response time enabling payouts within 72 hours
User-friendly and straightforward interface
Supports multiple payment methods including credit/debit cards and PayPal
- Instamojo cons
Unresponsive customer support with long wait times
Instances of account freezing and funds being held without clear communication
Ready to try it?
Get started with Instamojo
Try the free plan and upgrade when ready.
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Compare Instamojo side-by-side with top Payment Gateway Software alternatives.
What is the pricing of Instamojo?
Instamojo uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Instamojo Pricing Plans
Lite (Online Store)
5% + ₹3 transaction fee
Shopping Cart
Unlimited Products
Cash on Delivery
Shipping Integrations
Show more +
Starter (Online Store)
Everything in Lite, plus
5% + ₹3 transaction fee
Custom Domain Linking
30+ Premium Themes
No Instamojo Branding
Show more +
Growth (Online Store)
Includes features of Starter plan, plus
SEO options
Transaction fee 2% + ₹3
Email & SMS campaigns
Discount coupons, and more
Do-IT-For-Me
Full store set up
Personalised feature
recommendations
Dedicated success
advisor & more
Instamojo reviews and ratings
Buyer sentiment
Mixed user sentiment with praise for ease of use and payout speed but significant frustration over customer support and account freezing issues.
What buyers like
- Ease of use
- Fast payout processing
- Multi-currency support
Common complaints
- Poor customer support
- Account freezing and fund holds
What users are saying
VT
vij trust
02/11/21
They will block our accounts without…
They will block our accounts without any prior information and claim us to pay more to return the amount to the customers. I felt it. Only unethical ...
Read more
SU
Syed umar Umar ali
01/02/21
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AC
Application Centre
12/29/20
I suggest everyone not to use Instamojo.
I suggest everyone not to use their service. This organization is totally fraud. They will block your money without any notifications. If you have any ...
Read more
AA
Alan Ananyase
12/03/20
Refund not processed - Case closed without solution
I had raised a case as the seller did not provide the service and the case was closed without even addressing my concern. Ichecked every day for an ...
Read more
GM
Gururaj Murthy D
10/21/20
Worst Company to Survive even in 2020
Wish to have a bad day? Just contact Instamojo support team. They will ensure you see the worst day ever in your life. Such a 3rd class company with ...
Read more
TU
The Universal Job
10/21/20
this is froud company Take money from…
this is froud company Take money from people after that they say that payment is not updated
What are the features of Instamojo?
Gift Card Management is a software feature that allows businesses to easily manage and track their gift card programs. It is a comprehensive…
Invoice payment is a crucial feature of any software system that is designed to simplify the billing process and enhance overall efficiency.…
Payment made with a portable electronic device such as a tablet or cell phone for a product or service is known as Mobile payment. Mobile pa…
Point of Sale (PoS) transactions are electronic payments made by customers for goods or services at a physical retail location. This feature…
Recurring billing is a software feature that allows businesses to set up automated, recurring payments for their products or services. With…
Saved cards, also known as stored payment methods, are a convenient feature found in various software applications that allow users to secur…
Website Payments is a feature that allows users to conveniently make and receive payments online through a website. This feature is widely u…
Instamojo security and data handling
Key compliance certifications and security features for IT and security teams evaluating Instamojo.
Certifications
Security features
Developer & data
Alternatives to Instamojo
Instamojo Customers
Malanad Plantations
Yazon
AE RI Sakhi
Instamojo Support Options
Frequently Asked Questions About Instamojo
Common questions buyers ask before choosing Instamojo.
Instamojo is a Payment Gateway Software. Instamojo offers Invoice Payment, PoS Transactions, Recurring Billing, Website Payments, Saved Cards and many more functionalities.
Instamojo is a strong fit if: You need fast payout processing within 72 hours to improve cash flow.; You want a user-friendly, straightforward interface for easy transaction management.. Consider alternatives if: Your business demands highly responsive and proactive customer support.; You cannot tolerate risks of account freezing or funds being held without clear communication..
Buyers commonly note the following limitations of Instamojo: Unresponsive customer support with long wait times; Instances of account freezing and funds being held without clear communication; Lack of transparency in issue resolution.
Some top alternatives to Instamojo includes Stripe Payments, PayU, Paytm Payment Gateway, MobiKwik Payment Gateway and Cashfree Payments.
Instamojo offers Freemium, Subscription, Quotation Based pricing models
The starting price is not disclosed by Instamojo. You can visit Instamojo pricing page to get the latest pricing.
Ready to try it?
Get started with Instamojo
Get started with the free plan — no credit card required.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].